Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Даниил Хватов
Delivery almost a month, the quality of the camera became worse, the plastic is cheap, the power supply is cheap.
Тимофей Боков
Works stably quality is good
Álex Vidal
Super fast delivery and at the moment running all right, perfect.
Jouni Hämäläinen
For such money-the camera is just super
Scott Daniels
Norms
Zdzisław Marciniak
Very fast dotarła. Thank you warmly. I am very satisfied.
Денис Петров
Works properly. The quality is excellent.
Beatrycze Zając
Goods consistent with the description. Very good quality image (worse with voice). Object tracking function works perfectly. Silent drive. Shipping to Poland in 10 days! Recommend Salesman and the same goods.
Félix Cruz
Super fast shipping almost like Amazon. Package with right wrapper, the camera setup with your application in 30 seconds of clock, one pass. I was looking at a lot of alternatives and I decided on this one after checking and looking is the best option with a amazing Price. You have a camera with very good vision both day and night microphone and a reduced size for less 14’s €. I have other cameras from another vendor but not the way it is. I intend to buy some outside to remove the ones I have from another store and replace with this guy. Communication with the perfect seller is a good seller and recommended. I ‘ve only had it for a day but everything is perfect. I’ll leave some more feedback when I have a little more time trying it out. Purchase 10
Назар Евдокимов
The camera of norms, but does not work as quickly as the other ordered. And hemorrhoids with connection at once on several devices.
Константин Щербаков
The camera came from Russia, whole and without jambs. Long adjusted, but everything turned out. For this money, a chic option. I advise the store. I’m buying a second camera for a gift…
Jacob Lee
Easy to use and pretty good quality.
Катерина Лазаревa
The store is sociable, answered all questions. The goods never came by the fault of the transport company, for some reason they returned it back to the seller. And he returned the money instantly as it all turned out. Before that, I already bought things in this store, the first time I faced a problem. Despite this, I will still order, the seller is well done, the goods in the catalog are of high quality.
Павел Черемнов
Bomb camera honestly I advise everyone
Кристина Ротару
Delivery by courier to door. With the camera has not yet figured out when you just turn on the power supply camera and starts but the recording on the flash drive does not go, apparently, you need to start and configure from the application. How to deal with the review.
Юлия Щегловa
I came quickly. Is working
Ana Pérez
You ‘ve come on the scheduled date. It handles very well with the app. Good image quality and sound. I would have liked wue fuers compssible with arms’ w20 system
Eduardo Hernández
It matches what they post on the page. It works perfectly, great image quality both in day and night mode. The material seems a bit flimsy but I like the value for money. I intend to buy two more.
Анжела Савельевa
The quality is excellent. The picture is excellent, the connection is the simplest. Two-way voice communication, swing control by video, digital zoom as pleasant trivia.
Timothée Lefebvre
As described. Good camera for this prize. Pairing took 2 minutes in Smart Life.
Ángel Gutiérrez
It works perfectly.
Igor Krupa
Webcamera First League. Delivery in under one and a half month. Motion tracking approx. Work at night pretty good. Little Big delay in transmission, but is OK. Product for 100% worthy command at this price. I am satisfied.
Titouan Petit
Always as good product I recommend
Виталий Ковалев
Came in two weeks. At first it seemed small, But when I connected, I looked at how it removes, approaches, the motion system and tracking changed my opinion. I liked it very much Thank you!
Валерия Завьяловa
Everything is fine, it works.
Юрий Худяков
Awesome cameras? Quality fire!
María Luisa González
It works with you perfectly
Noelia Nieto
At the moment it works properly. It doesn’t store if you don’t put memory card or hire cloud. Follow the movement well
Герман Лаврентьев
Nice camera. It is possible to include tracking of the object. Took to look after the dog when he remains at home alone. The quality of the picture is as stated. You can see clearly in the room at night. It is possible to write to a memory card and view it via the Internet. Connects through the program tuyasmart. When turned on, there is a ball in a circle. Connected to WiFi quickly. Seller recommend.
Настасья Савинa
The camera corresponds to the description, it works well.
Kevin Freeman
Fast delivery and good quality. Recommend it.
Austin Young
The parcel came relatively quickly. Camera quality is good. The application is connected without problems. Perfectly reacts to movement and sends alert to the app
Vincent Williams
good
David Mendes
All well.
Emilia Herrera
Very good device although not recommended as a sensor as it is sensitive to light for everything else without problems and shipping in just over a week
Nicolas Herve
8 days for a delivery in France. Very good product for the price
Cristina Palazzo
Really beautiful, simple to set up, works tolerably well. Fast shipment. Recommended
Evert Willemsen
Good store.
Евгений Лавров
Fast delivery-3 weeks, the packing is normal, in appearance everything is whole.
Костянтин Авраменко
Good store. Super camera. I’m satisfied.
Ігор Довженко
To Kharkov 33 days… all by description… Setting up fast …. downloaded to the tel. Прилож .. .. Created profile… I entered the password from the WiFi network… the code came out on the Ekran… Brought to the camera… considered and velkami
Víctor Lozano
Cheap camera and it looks great. The pity is that cloud service is your own and you must pay monthly for it, ideally, it allows you to use onedrive, google drive, etc. The other hit I see is that there is no software to see it through computer, only with mobile devices
María Carmen Santiago
Great article. Even better than I thought. Follow the movement very accurately. A great purchase. We’ll get more orders. 😉
Василий Петров
Fast delivery, camera fire.
Тамара Долгих
Everything came whole, and as in the description… Seller advise
Jacolien Timmermans
Works super, easy to connect and good view, also in dark