Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Наталя Беленко
Thank you very much .I recommend the store. Quick delivery .Very high quality
Dominic Thoma
I use one of these for 4 mounts now to observe our baby and now I bougt these one for a present. Its perfect. Enough said…
Evan Gaillard
Received in 9 days!!! Great. Thank you. Compliant and well packaged.
Василина Зощенко
The camera is excellent, the quality of shooting is good. The sound quality is average, but loud. Very pleased with the night shooting. Infrared illumination in full darkness is not visible to armed eye. Buy from this store and will not regret. Bought a second from another seller a little cheaper, it turned out to be full of shit! Fkoto in the afternoon and in total darkness.
Elizabeth McDonald
Good product at a great price, delivered on time, thank you.
Арина Завьяловa
The parcel came whole, the camera as described, but do not expect something supernatural from it, the image of her looks like the video eye of the door …. in general, everything is OK.
Roy Grant
Thank you
Rebecca Dunn
excellent camera and great price
Diego Lorenzo
I thought I was broadcasting wifi. It has to be with app. I haven’t tried yet.
Филипп Щуров
Everything works.
Олександр Бабіак
Very good camera, took the fourth
Дмитрий Петров
Everything works, connected well, the quality is normal, with the store did not communicate,
Арина Тереховa
The camera works, but for some reason it’s offline, it’s the second and it’s impossible to configure another. Thank you at least, honest store. Thank you
Peter Reyes
Works ! Very fast shipping to CA !
Галина Николаевa
Everything works, it’s connecting. Quality for 3. I will not order the second
Samuel Alvarado
Good image quality, at the moment all right.
Jordan Moore
Good machone.Like a cheap tablet.i like it very much
Владислав Буркавцов
I didn’t. Look worthy
Данил Уткин
In general, the norms of the soldering iron, took so that the SMD of the light to solder) now is not scary, that will burn or melt the diode while you soldering. Of course I want that for 200R was)))) Yab took a couple more) by the way, BP 12 V I have enough. By the way, the plug on the unit is not standard…, no my BP did not fit.
Pamela Willis
it’s okay.second time I order it. just the price raise it up.
Никита Павлов
Everything works fine But there is no built-in taste should be on the proximity of the outlet or the bank
Jeremy Clark
very good cameras but not panoramic views
Кость Довженко
Everything is super, there was a camera + a memory card on 64GB. It’s all yak. PED’s no problem, all right? I recommend it.
Alejandro Lorenzo
I ‘ve connected it, it’s cost me enough, and it seems to be going well. I’ll tell you how it goes with more details.
Наталя Гриценко
Got the camera, included in the network-working, a little heated body, the picture did not connect, until I figured out the settings. Walked to me 21 days through ukrpost. Later I will add feedback.
Валерий Харинов
Super Camera. Recommend. Parrot now always online!!!
Майя Степановa
Everything works long-distance switches from night mode and back Speaker Orest, the microphone is weak
Иван Углов
Everything is fine. i will check the feedback. I recommend it. delivery is fast.
Роман Юдин
Delivery 10 days to Belgorod region Everything works.
Любовь Щукинa
Shipping fast. I did not check the work. Later I will add feedback.
Михаил Панов
Track tracked. Corresponds to the description, configured and connected it quickly, although I do not particularly ball))) everything works recommend the store.
Katherine Tucker
Good product.
Влад Галкин
Everyone is satisfied with thank you. I advise the store
Никита Михайлов
The goods came quickly. Packing is good. Only the translation has not yet been sorted out. The whole thing. Thank you.
Harold Miller
LOOKING GOOD. FAST SHIPMENT. NOT TESTED YET FOR WORKING PROPERTIES.
Katarzyna Pietrzak
It works as intended. The quality is qood enough, though the speaker sound is terrible.
Василь Зощенко
Thank you for the quality service and timely shipment of goods, the product came safely and safely, I recommend…
Ева Тереховa
All customers scream: delivery was reactive, sorry that without battery, only from the cord, still completely did not get acquainted, but in general the product namely the camera is satisfied, after a full introduction to this camera, I will add a comment.
Кирилл Харинов
Nice camera. Although, a little more than expected. To the application and router connected quickly. There are many options for alerts (by sound, by movement, etc.). The most it is for video nanny.
Олег Кабанов
The parcel was delivered to Rubtsovsk in 17 days. I order in this store not the first time and I will order more, because good quality, acceptable price, sociable store. With this order, the seller sent a QR code for free cloud storage in 8 gigs as a gift. By camera: sensitive microphone; loud speaker; view angle in horizontal about 90 ° (in description 110 °, possibly diagonally); infrared illumination in the dark is not visible, it’s a plus-the camera does not give out its location and does not attract attention, although the image is clear; when switching day and night modes, you can hear small clicks. In general, the optimal value for money, 5 * to the seller.
Lauren Cunningham
Today took the camera, connected to the home grid without problems, for 1 cent cloud in 8 GB for a month, next 2 bucks well or choose more capacity clouds, but the price is larger, night shooting is decent. Ordered with SD card for 32 GB
Надежда Цыпченко
App V380 pro. Quality is bullshit. Not even 720r. File cheshi. ini helped to include RTSP and ONVIF. tell me who the application uses. I want to replace the firmware.
Тимофей Хватов
It’s all right. Downloaded app, works fine!
Алла Черноусовa
All as in the photo, in the case has not yet tried
Harry Simmons
Just get a longer cord so you hang it somewhere high.. but it works great
Larry Garza
Very happy with the purchase. It came in fast. Easy to set. The simple and intuitive full app. The fast pairing. Picture quality surprisingly good! Night Mode is automatically activated in a few seconds, with also very remarkable quality. Amazing quality/price ratio. It’s just a little big, but I’m not worried. I bought one more face from another supplier (sport type cubic camera) and it turns around a thousand times.
Virginia Evans
haven’t used came well packaged
Ярослав Смирнов
Fast delivery by courier to the house. Works fine. Access to the camera works in real time through the mobile network for free. I understand to pay only if you need “cloud” storage. The quality of the picture is satisfied.