Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bryan Brooks
Great
Филипп Рогачёв
The order came quickly in 5 days, satisfied with the complete set and packing. I haven’t tested the cameras yet. At first glance, everything is fine.
Марат Андреев
I order not the first time. Everything is fine. Quality is good, I will order more. Shipping fast. Packed well. Thank you store.
עופר אלתרמן
10x
Wayne Woods
Fast shipping in at all.
Neeltje van de Velde
The only thing was the NVR was password protected and i had te recover password.
Полина Ивановa
In general, satisfied, the quality of products at altitude, but here the quality of the picture is lame, with 2MP AHD cameras, the picture is more clear.
Ксения Михайловa
Order received. Delivery by courier to the apartment (from Russia) quickly. Complete set. On the table I collected everything and checked it until I found out. Seller recommend.
Адам Хватов
Fast delivery from Moscow. Today I put it on the table, everything works. Russian language is, the settings menu is adequate. The application put, the account started, but did not check, there was no way to connect to the Internet. Remote and mouse included.
Максим Яшин
The order came quickly. It’s not the first time. We took the kit with 1 TB HDD and came with 2 TB HDD. For that, thank you very much. We wish success in the new year.
Alexander Clark
great store, buying third surveillance set.. all great. Recomended.
Александр Фёдоров
It came quickly. Everything is well packed. In work did not check. Later
Роза Давыдовa
The set is chic. Shipping fast. Packing is good. Complete set. Cameras are durable. The quality of shooting on a solid four. Mounted 7 pieces, one in stock. Hard took separately 2TB, enough shooting seven cameras for two weeks. Which is not bad. The wire meter used 20,30 and 40 meters, increased. Everything is clear. The functional recorder is very good. Compared to analog and close is not worth it. Remote on the phone set up without dancing with bubbles. The only thing did not impress the power supply. To the touch and the weight looks similar, let’s see how much is enough. Well, in general, I even recommend it.
Christina Bishop
really fast delivery less than 5 days & good quality products . will repeat order again fm store . Tks
Гена Воробьёв
The product corresponds to the description. Great packaging. Quality of performance at altitude. Complete complete set for installation. In my case, you need to install only a hard drive. It is important-the disk is extremely desirable to install designed for video surveillance, I.E. Work круглосуточно-24/7. This is where good news ends! Delivery by IML service is extremely terrible in the region. Delivery time is 22 days from Moscow! Time on the road 19 days!!! The usual post of Russia spend 10 days on this. The courier makes the call and then drops the message-take it yourself in the office or wait 3 days!!! Horror! They didn’t even apologize.
Нина Журавлёвa
Came quickly, to the apartment, checked everything works, instruction in English, it is necessary to understand the settings, see how much will work.
Антон Макаров
Ordered 13.11.20 came 23.11.20. Come with vadika delivery DPD. Corresponds to the description. The store was drunk, but dry and unequivocally. Packed All is well.
Clotilde Rousseau
Excellent products and very high quality. Seller highly recommended.
Макс Ушаков
The parcel received in 12 days. From Moscow to the Chuvash Republic. everything corresponds to the description. I will add a review
Евгения Гавриловa
Delivery 2 weeks, packed well, instruction in English, so it is necessary to understand longer, in general, I recommend the product and the store.
Герман Фомин
Quality is super. Delivery is fast, in a week in Hmao came. In stores exactly for such a price do not take, on sale came 9650.
Нина Титовa
Everything works, the store is good for all questions answers, delivery in Russia Week
Инесса Петровa
The system is excellent, it is extremely easy to install. All in the kit is, hermetic connections, there are false positives for human detection. But I think this will be corrected by firmware. And if not, it’s not critical. When someone penetrates into the territory with nothing you can not confuse, the phone will break from notifications. The store is just wonderful, very quickly answered all my questions, consulted. Plus sent a very nice bonus with the kit. In general, I recommend that you buy it from him, you will not regret it. In the photo, an example of the night shooting of my system. In the rooms full of darkness, while the diodes shine very well, everything is visible
Аида Зиминa
Came cameras fast all work
Артём Лавров
Everything came quickly. Within a week. The box is broken. The body of the Registrar is deformed. Cameras are packed. Bought as a gift. Now we do not know how to give such goods. Although the registrar in the box lay in the middle. It turns out they already put this one. Photo attached. We will check out later how this device behaves.
Marie Howard
Everything works and corresponds to the description.
Оксана Черемновa
Fast delivery, think works as usual
Семён Панов
In the second set there was a dead camera. The money was returned to the camera a new one, but just so much to buy on the stock, I did not have time. As a result, 1000 lost.
Марина Максимовa
It came in 7 days, everything works. Screw still put
Назар Харинов
Thank you, everything is very fast, but I would like to complete it as a previous one, in this camera Some were separate
Леся Семёновa
Delivery fast, everything works, I recommend the store
Ольга Базовкинa
Works from the box, you do not need to customize as before. A wide angle of view, placed the cameras around the house, there were no dead zones, four pieces were enough. Delivery four days by courier.
Ефим Новиков
It came quickly, well packed, done decently.
Зоя Хариновa
The goods came, like from Russia, but on time more than 10 days, packing norms, when connecting the cameras and the recorder, it is visible that the recorder has already been connected. Cameras, that’s already digging in it, but also okay, especially, that instead of 4 channels, sent 8 channels. Everything works, but the sound for some reason it goes with numerous repeats, maybe because the hard drive is not installed? I do not know yet, I will understand, the review will be later. I recommend this store, I have two recorders and 16 cameras for about two years.. Of the minuses, the fact that some cameras came out partially LEDs for night vision.
Давид Хватов
The goods were ordered from Russia to Buryatia. delivery is less than a month. Everything has come. Nothing is broken, not broken. The quality is excellent at first sight. To the store separately thanks for the quality goods, and fast delivery. To the door delivered by courier. How to set a review I will complement
Ульяна Яшинa
good
Владимир Седых
Very fast delivery, I recommend the store!
Алексей Седых
Set fire! in installation, no difficulties, setting up in five minutes, bought a set of six cameras for a country house, hung four and that’s enough.
Olivia Morris
The cameras are just super, configured remote access to the phone, facial recognition works perfectly. 1 set cameras store sent it didn’t pass security system, I turned to the producer he apologized and told me to open a dispute for refund, but I asked you to send me another set, the seller sent a new set of cameras within a couple of days of accelerated mail, the cameras reached Belarus in 2 weeks, Thank you to the seller I will order more additional cameras, and advise my friends this store and this brand
Ignacio Cisneros
Very happy with this, 1000% recommended
Сергей Волков
It came quickly
Геннадий Соловьёв
Nice cameras. They work great. Remotely view the image. Reacts to the movement of the person and sends the signal to the phone. Remembers faces. Picture quality is excellent
Анфиса Титовa
Cameras came in about a month, everything is packed very well, in appearance everything is high quality. How to connect unsubscribe about the quality of the video.
Brandon Mitchell
Everything is super. Delivery from Russia to Mo 4 days by courier. Ordered 3 sets for 8 cameras. The quality of shooting at altitude. I liked the definition of faces
Максим Алексеев
Everything received very quickly, in 3 days. Great! Recommend. It was packed very well, compactly. The equipment is worth it, a beautiful receiver, excellent in appearance of the camera, strong, metal. All as described on the site. Until we checked the performance, we’ll connect the other day. Good luck and good trade!
Mary Cox
The order came within 10 days. Delivered the courier. I was pleased. Everything works!
Степан Шаповалов
Everything is super! Setting takes 10 minutes! Works fine! The parcel was delivered by The Courier, 7 days to Kaliningrad. Recommend at 100%!
Фёдор Лавров
Work in Test 2, 5 weeks. When connected on the object, one camera refused the link on the network DVR does not see it. So the kit is tested. A lot of sticks to look for in the face. Added cooler and radiator on chip. Naraeny exits under the killer.
Александр Галкин
Delivery to Moscow 5 days, delivered by The Courier. Everything works. But, the resseever itself is POMED, you can not give it, it’s sad.
Gilles Peeters
This package was on 4 days shipping supplied. (Europe shipping) well packed and no damage. The software is very extensive and easy to use. Installation of cameras is as simple as plug and play. Price quality is this a top product.