Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***v
Headphones are excellent, but Bluedio T2 sounds better (in my opinion), in the next time T2 will order
F***r
Delivery is faster than stated. Ears are very soundly made, the first impression is not bad, although the volume level is not enough. After testing, I will add a review.
J***a
Very good
A***m
received package few minutes ago, yet to test it. came in less than 3wks, well packaged and i got a bag for the headphones. Thanks. came with a charger(Type C) and an auxiliary(3.5mm to Type C). ANC work but feels like my ears are in a vacuum, will have to get used to it. Not as loud as i anticipated but good audio output with vocals and bass not out doing each other. additional feedback after further testing
Customer
Happy with product, well packed and arrived in good time
M***s
Excellent, still not disappointed bluedio I recommend it to 100% and it won’t take 1 month to arrive
S***s
No complaints. Good quality. All as expected.
A***v
Great store!!! I advise everyone to make their orders from this seller, I take his products for more than 6 years. During this time, not one claim for the quality of the goods. Alway Goes on concessions, often gifts. Goods quality! Prosperity to your firm. I recommend this seller
J***e
They look really good , Sound is OK for the price.
L***o
Seller sent super fast, product came very well packed. Arrived at my destination (Caruaru/PE) in less than 30 days. Bought 14/04/2022 and arrived on 03/05/2022.
E***v
Earphones neat, has its pros and cons. When compared to its older собратом т4с, the senior had more deep bass. These As tweeter. And these are good, that fall from the head, ears cover pretty tight, the charge time is 40-45 hours (at first) ). Delivered in 11 days Courier called the specified address on the delivery. Box not wrinkled, all together.
V***z
They arrived very quickly, the package although it was well protected came the box hit although the headphones were intact, about the quality of the hearing aids I was disappointed something compared to my last ones. The t3, as for its features, seems to me a good purchase for everything it offers.
A***s
Earphone beautiful and quality, complies with the promised.
L***a
The store sent the product quickly, and arrived in two weeks. I ‘ve already used them and you can hear them well. The smart system doesn’t work, I take them off and the music doesn’t stop, but otherwise everything’s fine.
O***v
Delivery is fast, before the city of Chita in 10 days, there were small problems with logistics but everything has decided quickly, to the store a special thank you, goes to contact,,,
B***i
It came quickly, as in the description, with a gift broken)))
K***k
Headphones gun recommend came in 8 days
K***v
Just good! Super quality headphones! Already I take the second, some for home, others for work. Watch a movie, listen to music-just a great option, uncompromising for its price! The only thing that confuses is not a very sensitive microphone in headset mode. I advise everyone! Delivery is very fast!
C***t
Came with reading, excellent, came very quickly. I advise the producer. Thank you!!! They work great. Stop working as soon as you get off your head.
G***w
Delivery is fast. To replaced my 2 old headphones.A bit confused how to get the sd card to work. Have not tried making or picking up the phone yet. At least this 7+ not so heavy as previously ones.
Customer
Come in a week. Quality is super. On the head sit perfectly. Money is definitely worth it, do not think.
T***i
Good and quality headphones. In this store I buy not the first time. Always quality goods. Recommend!
S***n
All as in the description. Price and quality. Before that took Bluedio H + work 5 years without complaints only the case burst) Headphones do not press very, comfortable, the sound is pleasant (I think the microphone is always the middle). The arch is not plastic felt that it will not burst. I don’t know how much AKB is enough. Wire “Type C-USB charging cable”, “Type C-Jack 3.5mm 3pin” and fabric cover.
D***v
Super, came for two weeks despite the holidays, excellent sound, plus also a flash drive can be inserted, the purchase is satisfied, thanks to the store
Y***I
Just rzceive it and seels very good quality. Comes with a case and usb c charging cable and usb c to 3.5mm jack Sound quality is great compared to the price
V***o
On the road, the parcel was 3 weeks. Packing is good. Quality is also not bad. This is the second headphone bought from this store. Recommend.
V***k
Understanding and responsible store, fast delivery. Packed well, the box is almost without damage. Wired in-ear headphones as a gift. Headphones sit on the head well, quite comfortably and at the same time tightly. In the headband is a steel spring plate, which allows to hope that the headband will not later break in half. The sound does not affect, but for this money is good, taking into account the presence of additional functionality. Noise reduction works, while hearing light noise interference from the work of the shumodawa itself.
O***o
Excellent product. Good sound quality. Description is very accurate. Seller communication is good. Took a while to arrive due to COVID restrictions and for using PostNL. Next time I’ll ask to use Singapore Post. I recommend
L***p
Excellent. The oneodio A70 taller and sound pressure bigger using Bluetooth, but the Bluedio has the reducer noise. Who will study, use in transportation or see a film will be well served with this.
Customer
Headset excellent who don’t buy sucker but has only problem שהנרתיק bit small
I***a
Great headphones! I have been using for almost a month, there have been no problems, they sound excellent, very satisfied with the purchase. The store quickly answered all questions. The box is packed reliably.
R***a
Excellent product shipped in 13 days calendar recommend the store and the store.
D***v
Super fast delivery, 5 days from the moment of order to receiving in the post office near the house. Box and contents in excellent condition. All in the original packaging. Connected quickly. If you compare with T2, then on the head sit better and completely cover the ears, but the volume and high frequencies are inferior. Perhaps it takes a while for them to get angry.
R***r
Zahal 13.04.22, headphones came 22.04.22. Instead of old Tu. The package is whole, even the box is not crumpled, which is amazing by the Mail of Russia. By the way, ordered, by mistake, T7, and came T7 + with a socket for a flash drive, which can not please! On the head sit perfectly, very comfortable. Seller norms! The sound of norms, the noise works, but has not yet checked in our noisy shop. If anything, I’ll add a review later.
J***z
Excellent price quality, demoro 16 days arrive in chile
R***u
Great value. However, I’m afraid that the automatic pause when you take them off will fail sooner or later since it has already given some issues randomly pausing my songs for no reason
V***a
Headphones Super!!! Super fast shipping. Excellent quality. Unfortunately, I did not get a gift. Thanks for the quality headphones.
E***y
It’s okay! Work perfectly, the sound is good, but it’s very important not to wait for miracles! If there are any problems, I’ll add a review…