Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Маргарита Герасимовa
Ordered the first time, shine well, bright, flickering did not notice. How much will work, I do not know. if I add to the review.
Anna Esposito
Product arrived. All good. Seller recommended.
Amadeusz Pawlak
Bulb have reached to Poland very fast in approx 2 weeks. Workmanship good. Recommend salesman.
Sara Huber
Very fast delivery and excellent quality good packing
Екатерина Черкашинa
It is as i expected, very good light, wight enough for a 3×3 meter square room
Зинаида Рыбалко
Delivery took 3 weeks. Track tracked. Excellent lamps, I do not take it for the first time. Packed reliably!
Jade Pierre
Fast and neat shipping perfectly corresponds to my order I did not need to contact the store, the bulb lights up well.
Celia Garrido
The packaging was very insufficient, but amazingly came well. They give enough light.
Юрий Петров
The bulb came broken, the package is bad.
Léane Langlois
Fast delivery, I am very happy with the purchase. To recommend
Ömer Coşkun
Very fast shipping arrived in 15 days Very good bulbs Thanks store i will order more
Рoмaна Галицький
The bomb is 2 denels and in the Dnieper, the eyes are already shining out)))
Олександр Галицький
Sent quickly and reached a couple of days before the specified period. The packaging is just in a bag with a navel, but it did not get damaged. Track wasn’t tracked. The lamp shines at the declared power, it does not flashing on the camera. The goods and the store are satisfied, I recommend!
Ambrus Lázár
The package has arrived. No intact. The packaging could be safer. Thank you!
Ярослава Беленко
Excellent light bulbs, 9 W very bright, do not flash, came quickly (just over 2 weeks), well packed. Recommend!!!
Víctor Manuel Soler
All right. All right. The packaging is a simple envelope padding, but the bulb has not been broken. It works well and the price is good.
Любов Бублик
The goods came in a month Let’s see how long there is a guarantee to the store Thank you
Roland Pavuk
good quality, bright
Edward Peterson
Ordered 16.10.2020. Got 24.11.2020. To the city of Aktobe, the goods were almost 40 days old.
Роман Новиков
The bulbs went three weeks to the Samara region. Shine bright, quality is satisfied.
Никита Плотников
Got one today. They came in an envelope, even without a navel, but there’s nothing to break. Shine bright, do not flicker. I’ll still order. I did not communicate with the store.
Matyáš Krempasky
Very Fast delivery. Transport OK, no damage. Functionality not tested yet.
Óscar Ortega
This bulb has arrived correctly and if it works
Виктор Евдокимов
In the photo this lamp is on the left
Nikita Mölder
Here such packing does not fit.
Inmaculada Muñoz
Good luminosity, correct description, fast shipping.
Лев Тимофеев
The lamps are good. Inside is not a rectifier, but a pulse driver. Do not flash 50Hz. Delivery 10 days to rfiya. Recommend.
Фёдор Абрамов
Shine bright, did not even expect, took medium power.
Юрий Жиганов
I like it. the delivery is certainly on the verge (in the usual navel), but while I sell it is lucky.
Трофим Хромцов
The store, as always, on top! Lamp for 3 watts with very clean light, perfectly shines. Everything is super! I take lamps only here).
Kenneth Wilson
works well, very bright but soft
Jordi Núñez
It gives good light. More than I thought for 3W. Let’s see how long it lasts. Received in 14 days. Little Protection of packaging.
גיל עידן
I am satis with the item and i recied it very fast only 19 days its a world record ha ha ha
Harold Castillo
Item Received in 27 Days. Warm white is not the most eye comfort. but its really good for the price. if you a first time buyer advice cold white, nothing to complain at all.
Nerea Moya
Very good light bulbs, arrived without incidences. Good Shopping
Виктория Лебедевa
Well shines, packing sucks, just put in the package, but the goods are whole.
Daniel Marín
It is as seen in the image, power and voltage is the same as indicated in the image.
Ángeles Peña
Fast and effective. I ordered 6 units. The other 5 look perfectly
Mariana Barbosa
Everything as described, just with a small mark in the warm white one due to transportation.
Эдуард Новиков
Thank you to the store, everything is qualitatively packed, no lamp is damaged. Order satisfied.
גיל כהן
the bulbs are just as described.
Elsa Perrin
Product received quickly according to the description I recommend the product and the store
Світлана Бублик
The store sent the order quickly. Delivery by new mail about twenty days to Kiev. One of the lamps is a little deformed not critical, aligned. They shine bright. Ordered for 20 watts. Recommend.
Рoмaн Бабіак
Delivery to Ukraine took about two months without tracking. Ordered two lamps. It was packed in an ordinary package, but since the lamp made of plastic came to life and safety. Shine well, I’m happy.
Павло Винниченко
Everything works, the product is quality, fast delivery! Recommend
Марат Жгилёв
Fast shipping. I received it as part of the purchased parcel. The light is very cold, who likes “k As in the operating room, I did not really like it. The lamps are heated palpably. And there’s a flicker. True, I have switches all with illumination, there was no way to check elsewhere. Such lamps for sure will not take any more.
Laurens Wolters
They were damaged during transport but do still function. See picture.
Эдгар Титов
The goods went 2 weeks, the track number was tracked, corresponds to the description.
Гена Новиков
Packed only in a pouper bag. But it’s whole. Shines bright
Арина Зуевa
Good store! I ordered bulbs in the kitchen, I needed them with a lot of power. The bulbs correspond to the description. Luminosity is good, I’m happy with the purchase. I recommend to the purchase of goods from this seller.
Надежда Максимовa
I order not for the first time, always to collect the amount for the coupon, everything works, the quality is good, good faith store