Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gerald Cox
Super package, poor transport, taking care.
Gregorio Moya
This is the second time I order and I am super satisfied I recommend store 100% thank you
Anthony Jackson
Works very well. Very happy.
Joan Vázquez
Give good light, lack check durability
Miguel Araújo
Not yet installed all. But as advertised. Good price. Loved
Эльза Зуевa
Thank you. I take not the first time, everything works. Delivery less than a month. Recommend
Christopher Wade
For its size, very bright bulbs, excellent goods!
Давид Жиганов
Delivery about a month. They shine much weaker than halogen, but they have not burned yet.
Святослав Худяков
The order was received in 3 weeks. But it looks like the wrong bulbs ordered, no one works. I ordered 220 watts, but it was necessary 12 looks like.
Екатерина Волковa
The product corresponds to the description. The parcel reached Arkhangelsk in 13 days. In the chandelier inserted, the lighting is bright. The truth with the choice of color I was wrong. I do not like the daytime white color, but here it is
Anthony Brown
Lamps came all 5 pieces whole and in working condition. Delivery to Minsk month. Shine the truth is dull, it was necessary to take in a transparent glass.
Dennis Oliver
Excellent! Burn all 5 out of 5, shine brighter than expected.
Mónica Carmona
Give a nice warm but bright light. Fitting was easy as they just push fit into the light fitting. They don’t get hot like the old halogen bulbs did. I’m pleased.
Володимир Галицький
Everything is super, the color is warm, bright and good price, the cartridges are installed without problems. On 4 m photo two old filament
Matyáš Kopriva
As descriibed. I have not tested the bulbs yet but I guess everything will be ok. Thank you!
Mary Beck
As described. 🙂 Shines decent.
Виталий Ковалев
Very dim bulbs, did not even use, upset 🙁
Лидия Хариновa
Well packed for 10 days dastart Thank you pradavets. I advise everyone.
Евгений Веретенников
From the moment of placing the order to receiving 18 days. Nothing is remembered, all the bulbs are whole and working. They shine the same way. Let’s see their service.
Hugo Michaud
Completely in accordance with the description, the quality is good and the cold white rendering quite correct. These led lamps of 350lm are still a little less powerful than my original 320lm halogens. But the difference in consumption is huge, 20w for a halogen against 3w for a led. Very fast shipping.
Зоя Александровa
Thank you! Everything works. Dropped into the mailbox. For such money is very good. I’ll still order.
Іван Давиденко
The product corresponds to the description, very fast delivery, I recommend it to everyone
Mattia Adami
Fast delivery arrived after little more than 2 weeks. Item working perfectly.
Світлана Бублик
The bulbs shine well, but more to the yellow. All the workers came in without damage. Let’s see how much time will shine. Delivery is relatively fast, 18 days
Ярослав Лаврентьев
Came for 2 weeks delivery in 5 post to Pyaterochka near the house. The goods are good. The store is well done))).
Ирина Васильевa
5 stars, it came quickly, working capacity has not yet checked.
Jeanne Schmitt
Works perfectly and fits into a vacuum Hood bulb location.
James Smith
The goods are tracked, delivery a little more than a month, came intact, shine well
Charles Boyd
Easy to fit into socket, work well and good price
Валентин Захаров
Shipping Superfast Shade, the truth is not the same, but in general everything is fine
Matilde Antunes
just like advertized. fast delivery. all bulbs in working condition.
David Richards
The package very well wrapped, the light it gives is equal to or more than a normal 10 w bulb.
Íker Serrano
Well packaged, fast shipping, good light, see what they last
Frances Griffin
Bulbs received, tasted. Work perfectly, will use your service again. Thank you
Трофим Окулов
Delivery of goods 16 days, track number was tracked at the beginning of the way and already on arrival to the Post Office, the product corresponds to the description.
Герман Уваров
They burn, but some not very bright, the body itself (plastic) for triple
Оксана Веретенниковa
Good lamps, but warm a little. They work, see how long they will last. I ordered more.
Katja Siniranta
Fast shipping. Ordered 11.12.2020. I got parcel 11.1.2021. All working. In photos u can see warm and cold light difference. Warm light is old halogen, they are hot compared to these led. Photo where is two whole lamp other lamp has warm led glow. Gonna order more now, with warm glow
Никита Лазарев
Shipping fast. At working capacity did not check, the bulb is plastic, Shats on the lamp body.
Ann Karlsen
Very nice quality and good price. I recommend the product and store.
Franciszek Krawczyk
Product compatible with description listing
Григорий Харитонов
Thank you very much for the parcel and fast delivery, the goods are very satisfied, everything is intact and consistent with the description. I recommend this store and put five stars.
Lidija Bulić
Very satisfied, acurate store and good product. One bulb already in use, light ok. Recomended product and seller. Transport ok, came effectively packed undamiged.
Fernando Flores
I arrive before the expected date, just like the description, they work properly.
Emma Roth
everyting its good, Delivery time to Switzerland its 7days omg :))
Зина Черкашинa
Delivery is standard on time. Packing: each bulb in carton and top simple package. But everything came whole. All 5 pieces workers. Shines quite dim, suitable only as a duty light, or as a decorative. In advance, measure the size, I did not fit, the cover of the plafon does not close until the end.
Suzanne Jansen
Beautiful light, fast shipment. For in our boat genuine one outcome. Thick plume.
Noelia Suárez
They have arrived before time, well-packed only need to test them