Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
I order already 2e the first for 2,5 use of non stop on the last breath, so while sealed. Value for money is super.
M***r
Loved the product arrived fast tightly closed came right and too liked this phone not complain Q❤
C***r
Good but not very serious
S***a
By the image of ven lila they are actually light blue. The sound is very good
R***m
Great sound quality, highly recommended.
A***v
Excellent headphones, fast delivery
R***r
Bought for gift. The headphones qcy always surprise me.
H***n
Very good to listen but it took 1.5 months to arrive
D***h
Fire ears, second take, can fresh. The first so far norms live
Customer
Earbuds came in good condition and works perfectly,. great job from QCY here.
E***r
Great earphone input, was my first contact with a Bluetooth headset. I am quite satisfied! It is beautiful, is well established in the ears. Who is more demanding in audio issue, this phone maybe not meeting you.
G***z
Great as always
S***u
OK!
G***v
Arrived in the estimated time. Everything is perfect and as promised. The product quality is excellent and the sound is amazing. Haven’t tested the battery capacity yet but I think it will be as promised since everything else is perfect. Recommend the store and the product!!
D***s
Face best ever bought mano use it everyday quality and shows queroo buy another KKK
G***n
Excelent prosuct. Quality audio is ok for the price. I was expecting for it. Size, weight and look are great. Pairs very fast with my iPhone.
Customer
As arrived today cannot comment yet, but arrived on time almost 30 days.
K***r
Bass are not so deep, but the price ta great!
M***n
They are completely analyzed in my channel: mangafan001 with unboxing, tests of all kinds (delay, microphone, sound.) and I offer a final opinion. I have also analyzed the T17S and many others, I Upload 3 videos a week. If you don’t understand Spanish you can put subtitles in your language in YT’s options.
R***r
Chic headset!
F***f
A second time and quality and store, first earphone eat dog.
R***h
Real Super quality
L***s
He arrived without damage, they are to give away
S***s
Great product! Came well packed and delivered on time.
Customer
Best I bought cheap! Not sure the total duration but it hard enough, well more than 4H. The sound I’m not fussy as long as working both sides for me is great.
A***a
Received very quickly. Not tested yet. But I had already ordered and it’s hard for your long time. I recommend
M***u
Quality is good. Not for audiophiles, but good enough for listening general music, podcast, zoom.
L***h
Arrived in time, all the norms, just something Sensar as it does badly
T***a
Everything works fine. Charging enough for 5-6 charges
F***z
As described, I will only test it and it arrived in the time it indicates
O***I
I recommend the item, but delivery in 68 days
A***x
Product of very very good quality do not look for other models is the one that has the best value for money
Customer
Headset excellent! Powerful and stereo sound! Been 5 years that have a old model the same brand, never gave problem, working perfectly. Now decided to buy this model newest and compact. Recommend!
Y***r
The earphones seems good and fit the descriptions. This time, in contrary with previous times, it took very long time until it arrived (2 months, without any peraonal message or compansation, only updating the eatimated time). That’s was pretty disappointing…
A***e
Good
A***r
Excellent cost-benefit. Worth buying. I lost, and need another. Buy another.
Z***a
Delivery is very fast! 6 days, the parcel was tracked. The headphones are very clearly connected, and turn off when removed into the case. The model was recently released (in my opinion in December 21). buttons touch, play normally, but I think you need to change the ear pads for your convenience. Very light case only 4 grams. Minus that there is no application for them, although on the box they write that there is, but it is not… while OK, I’ll add a review later.
R***m
Just great, super sound and great quality.