Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***Z
Just as described, depending on the thickness of your phone case it may charge without removing it which is a huge plus. I also recommend using a QC3 charger to allow all 4 chargers to work simultaneously. Note! the product does state it pauses while charging to prevent overheating which is understandable and goes unnoticed overnight. More than I was expecting, very satisfied. I bought two and work flawlessly. Highly recommend and worth the price and did I mention how fast the store ship them? it arrived in 29 days to the USA, which is usually around 50-90 days.
8***r
The goods came relatively quickly. The package is slightly crumpled, but everything is intact. The goods went off all the time. Recommend.
A***e
Very useful
S***t
If you have an iPhone 11 and up you may need to connect the usb c cord to the new apple power brick to get enough power to charge all devices
S***n
The best charger!! I love it..
F***o
Excellent product better than we expected i arrival very fast ahead of schedule
C***u
When I put the clock to load it appears like it connects and disconnects
U***r
Works great
N***v
Everything is fine, delivery fast, product and store recommend, a second time
Q***n
Work well with my iphone 13, apple watch 2021, airpods. Wish that the cord can be longer.
C***a
Very good product, I am very happy and recommend it.
G***N
Product quality is very nice feeling awesome. Price is a product to be taken strictly as performance.
M***l
Good and fast delivery. Check the charge speed
D***d
The product came quickly, the package was a little mint in the corner (photo), but the attachment itself without damage. Everything works, charges, but you need an adapter more assistant, it is desirable to order immediately. Recommend!!!
F***o
Great, super functional, it only takes one cable for the fast charging charger and that one you’ll have to buy extra
Customer
Perfekt! Everything works. Shipping to Slovakia takes 2,5 weeks… thank you store. Highly recommend.
Customer
Does not work charging the watch, has crossed all adapters. Dispute opened but it closed
A***r
Functionality it works, and it’s fairly fast. While charging my AirPods Pro & iPhone 12 my phone charged 10% In 15 minutes, not sure about airpods. Only bad side is the design needs tweaked… the thing the phone sits on should be moved back a little l, my phone constantly falls off. Thanks to the store for getting me my charger stand, it arrived in about two weeks. Thank you!
Y***n
Simultaneously charged 2 phones and watches and headphones. Everything works. The store sent the goods quickly.
H***h
Will be well liked
S***t
As in the description has not yet tried to turn on, it is not clear how the clock will hold
Y***m
Excellent, loved very, arranges every corner of the cable
М***к
Excellent charging station! Relatively fast delivery)
R***k
The salesman! I don’t know if I’m going to take the goods of the Meni priishov poshkojeniy, the salesman turned the Koshti in his ob. I definitely recommend the country selling that Yogo shop for purchases. About the goods can scazati has a stealing vibeer for his cat, pratsuya all the reviews of the street ale in my vipadka I put prozhina poshchienogo goods on delivery services.
B***n
Very quick charging for phone and AirPods! Delivery was fast to California also!
P***t
Nickel wireless charger holder, and works I recommend 100%
E***a
Excellent charge phone and watch!
I***n
Charges at the same time two phones and a clock (there is no headphone to check, but the port works), the charger only needs not less than 3a. the purchase is satisfied.
A***v
The thing is great. I ‘ve been using it for a long time. Ordered 2 more pieces to relatives. I advise the store!!!
J***e
Shipping days only for being very fast shipping. Charge: charging is also well and nicer. A little more try and add once charge well here, with key
M***e
Charging not working in my Phone because My case is too thick I have to remove it
Customer
Sometimes not loaded
D***n
Charger works great and really frees up space.
A***m
The thing is oboldennaya! Now the wires can be thrown away)) good goods. Thanks store
Customer
It makes some noise when something is charging.
S***o
Posting for 10 days, was a little wrinkled, but everything else was OK, charge the watch, ears and phone at the same time, Apple Pen is not tried
C***y
The Charger goes great, use of very efficient space, everything looks very tidy, I am very satisfied with the product. Soon I’ll buy more
N***i
It works super good. Charging for iPhone and also on my Galaxy S21 Ultra. It’s good. It’s worth it.
R***a
Really good product and believe me I don’t get satisfied easily!