Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came very quickly. I haven’t checked yet. Looks simple. I’ll check the feedback.
The goods came in 14 days. Everything corresponds to the description. After a few days of use I will make an additional feedback. I recommend to everyone this store.
Unbelievable fast delivery, didn’t check jet
I recieved but I didn’t try yet it needs battery. but looks good.
Good Goods bought before, the siren works well loud.
Looks like in pictures. Not try yet. I need buy not included batteries first.
Remotes do not work, I do not know can batteries.
Everything came safe and sound. Declared 10 M response exaggerated… And in general, for its price is quite normal. Delivered very quickly to the NP. The store and the goods are satisfied. To the seller many thanks and successful sales.
Hello Alarm OK but on the box bad battery reference for remote control I ordered several batteries before having the good battery By cons on the video and on the site good reference indication batteries Cordially
I order a second row. Great thing!
11 days to Chelyabinsk. Oret is good, it works fine. In general, everything is ok!!!!
Very quickly delivered, squeaks loudly, everything works, I recommend the store
Works, but it is necessary more, it is too easy to find and turn off
Dotarło quickly and running. Recommend.
Jacolien van der Heijden
This is the second such received sensor, all in excellent condition, the package is whole, the sensor and remotes work. The only thing, this one went for a long time, 52 days. Ordered from this store of another type of sensors, will be coming soon. Recommend.
Not very convenient, I thought the keychain rings, but the device itself rings.
Very good motion alarm system, siren is loud and remotes are reliable. Just a hint, buy a separate 6v DC power adapter for alarm unit, it goes through batteries pretty quickly.
Description corresponds, works, the sound is loud. Recommend.
Delivery fast came all packed well. I’ll add it. Loud squeaks)) well
In general, it costs its money. A surprise for me was the presence of a port for the power supply 6 v. Which is very convenient. It’s pretty big, especially the remotes. Remotes by the way are all in scratches. Well, for that kind of money, a hard five. The battery comes in 2032. There are no marks +/-on the chart of the console. Put the battery small circle in the bottom.
Great high pitch sound. You have to buy battery for the remote and for the sensor… It works great…I recommend
Delivery 2 days to Bryansk. very loud yoret. Everything is cool!
This is phenomenal. What a design! So small and yet so powerful guardian of your home, your possessions! I strongly recommend it!
It came, everything externally whole without batteries all as in the picture, still did not check the work, it went long
Second order with this company all perfect highly recommended. Congratulations!!!
To Voronezh for 4 days by courier. I checked, everything works fine. I advise the store.
okay. but packing is not good…
The sound is very powerful, the only problem is that you have to aim at the sensor to activate or disable the alarm
I was hoping it would sound stronger, but mppr the price is fine. That comes without batteries
Sooo liked everything, delivery mega fast (for my region), all the way tracked. I recommend this producer, very much everything
For such money, just a great thing!!!!! Put in the garage
All norms, but there are no batteries in the key rings
Everything works, fast delivery
Delivery for a week, courier for St. Petersburg, works, Orlets, reacts to movement.
José Antonio Álvarez
The product is as described. Note that you have to buy 4 AA batteries and 2 R2023 button batteries, which if you add everything up you get pretty expensive. Despite that, it is very worthwhile, its use is very simple, it works even when it’s totally dark and the sound is deafening. Without hesitation I will buy again.
Everything arrived in perfect condition, before the deadline and well packed, the only thing I would have liked some instructions in whatever language it was.
Came with The Courier. Put on guard entrance to the cabins workers. Put in the Tambours opposite the entrance. Sometimes passes the signal without response. The sound is loud, but in closed space is not effective. You need an additional output of the speaker outside, so that it can be heard far. And so, the device is great to scare the thief, where there is a tool and equipment, well, guard dogs to attract.
God willing. Strong voice. I recommend buying from this trader
Well packed, tested one to validate and sounds very good I recommend
I highly recommend the product and the store.
Totally compliant with the description, everything is fine thank you I recommend fast delivery