Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Денис Зимин
Excellent! To Irkutsk exactly a week IML. It’s whole. Immediately checked through WiFi works perfectly (only without motion sensors, no batteries) I advise.
Василиса Ивковa
I ordered from Russia. I got to Bashkiria in 5 days, the parcel is satisfied! Delivery to the door by courier, everything works. All sensors set up. All tied up, the SIM card reads, calls send! Read the instructions there, everything is described in detail! Advise!
Зина Завьяловa
In appearance, everything is very good, the sensors are not big (I thought they would be in order more), siren generally in size norms .. Until I installed it. Super fast delivery to c-pb. ordered 21.10 A 23.10 at 13 o’clock courier brought home. Thank you store for promptness
Salvador Peña
It came fast, the only thing the camera box came hit
Артур Васильев
Delivered quickly, by courier to the apartment, everything is whole, there are no batteries in the motion sensors. I haven’t checked the work yet.
Никита Фёдоров
Delivery to Moscow from Russia is fast. Ordered a version with wired sensors. The alarm works, but I expected a little more. First I set up a Wi-Fi. The app is extremely simple, sometimes notifications stop coming. You can’t see the current status of the sensors. On different notification phones, too, do not always come synchronously. Through the Wi-Fi you can not control the relay, but I would very much like to. Later I will look at the functionality with a SIM card. On one phone, you can not disable the nasty siren when triggered. On the wired reed switch reacts instantly, but you need the magnet to “fly” past, I.E. If the door was closed and under protection, it should be opened and closed for response. The motion sensor works with a delay of 10 seconds. But in general, for such money, will go to scare off the dealers and at least some personal tranquility.
Victoria Suárez
Received the order, without testing, everything seems right
Doortje van Doorn
The goods for their Money is good, act and customize according to the instructions and is not particularly difficult
Nathan Gutierrez
alarm is working good as described connected to via Wi-Fi works good thanks
Нина Зиминa
All as in the description
Natálie Zima
The alarm arrived OK – everything worked. The alarm has functions that completely meet the needs of the user – remote monitoring, the possibility of activation / deactivation by phone, configuration of zones, calls to multiple phone numbers, etc. Tried, verified, recommended.
Janice Riley
Thank you store. Put the instruction on Russian! It’s just a respect. Everything came quickly and one parcel (ordered several goods from him). I’ll check, and complement the review. But everything looks very good. Everywhere power supplies put with Russian plugs!
Мирон Рыбалко
Great thing!
Ирина Хватовa
Everything works, easy to set up!
Maria Patterson
Everything came quickly and without damage, bought a SIM card, until I realized where to connect the siren, or we should have a drink.
Jordan Bailey
Everything works. excellent signal, you can take.
Василиса Галкинa
I checked, everything works fine. Pleases voice at Russian. Thank you. Recommend!
Μαρία Χατζηιωάννου
Al came quik Good package I tested all wark I rekomade the store
Геннадий Румянцев
Delivery is super fast, to the apartment. I collected it on the table: everything works, calls, SMS sends, screams loudly. Thank you. On further operation I will remove.
Игорь Ушаков
Set up quickly. Everything works. At first impression-quite working thing. For $5200 per set in November 2020. The cottage is completely without protection, now it will be a little calmer! I will understand further with capabilities and configuration. When you connect the house on the couch-everything works! Order in Moscow received for 4 days in the apartment. Fashionable to take!!!
Константин Юшков
The goods went quickly. Fully corresponds to the description.
Михаил Захаров
All whole, to the door, before the promised time for 10 days
Kathryn Beck
That’s a good signal. Very easy to set up from app on phone
Валерий Юдин
Delivery is fast, brought by a courier! Instruction for Russian, everything is easy to adjust. Batteries were all, only there is no motion sensor (there 2AA). Excellent thing I recommend to everyone!
Alexander Hart
The goods came quickly, everything works properly, thank the store for the sent out instruction in Russian language.
Зинаида Баданинa
Thank you. Delivery is very fast to door.
Геннадий Авдеев
Not quite a convenient shoe, a thin channel for a wire. 2 vituchi and power wire moisture with difficulty. And so the signal is not bad, there are 2 wired sensors and 3 Wired + 2 sirens. Remotes are cool, ALA car.
Юрій Жердев
I order not for the first time Good value for money In my opinion, the best budget alarm system
Scott Green
It should be easiest to get a flowchart and an accurate explanation of the fifference from operation and disarm codes.
Aaron Martinez
Ordered 11.11. The parcel came 1,5 weeks before Krasnoyarsk. Packed in the highest category. Everything works. Disadvantages: the charge of the built-in battery is enough for 2 hours, if you look at the display directly then the numbers are badly displayed, from the bottom to watch that well, from the top-nothing is visible, the conclusion, you need to mount just above your look so that everything is clearly visible. Advice to the manufacturer, provide a button to disable Wi-Fi if it is not in the protected object, so that less battery discharged during autonomous operation. In general, the thing is decent, I liked it, I will install it, I will add to the review of the video about work.
Ashley Myers
Works very well. Easy to setup. I installed it in my holiday house and the GSM phones me immediately. This is the second one I purchased. The first too 3 months to arrive but this time I was surprised to receive it after just 4 weeks.
José Alberto Méndez
The article looks of quality for cost seems just what is sent I will install to see how it works
Алексей Журавлёв
In two days delivered to the address. Super. I haven’t checked yet.
Олеся Новиковa
In general, I’m happy. It is very easy to adjust. It works norms. Minus-norms management only through WiFi or primitive commands via SMS. But for such a price, the fire is certainly a thing. The motion sensor does not adjust the sensitivity. The Fox walks on the site and constantly the signal works on it. If for the street-look for additional sensors that adjust sensitivity.
Екатерина Максимовa
Packed well, nothing beat and did not crumble. The alarm is quite decent, although the screen leaves much to be desired. In the package it would be worth adding a control lamp. Works properly, already 4 pieces put, glitches are not noticed.. Specially took with wired sensors in unheated rooms. So that in winter there was no nezhdanchik in the form of a split battery. There is only a objection to the wifialarm application. 1. On the iPhone do not register, the button below the screen and do not press, well, therefore, you register an account on Android and then use it on the iPhone. 2. After any event (removal, staging, staging), a notification with the number of events appears on the application icon. For example, put on guard, on the icon 110 events. You need to go to the app, in WiFi mode, go to events, wait for the event to happen and wait another 30 seconds, return the arrow back to the very first screen, and only then close the app, notifications will disappear.
Алина Фёдоровa
Very fast 6 days to Ufa. Everything came in until I checked.
Мирон Игнатьев
Thanks for the fast delivery.
Juan Hunt
Very fast delivery. As always received everything perfect. I have bought six times in this store, different products It is the second time that I buy central, although the previous one was only GSM, this is Wifi-GSM-PSTN Now you just need to configure, to install. Note: In Chile you must register the IMEI. for GSM (Sim-Card) to work. You must open the back of the panel and see the IMEI of the Chip (it is a bright one on the left side) the chip is quite small even though it has QR the mobile cannot read it because it is very small and bright, I used a magnifying glass to read the IMEI, it is a 15-digit number and you must register on the page (multibanda) with extension CL (Alarms must register in certifying companies).The last photo shows the Chip that has the IMEI marked with a red arrow.
Lawrence Harris
Very good product! Attentive and kind store. Small problem with the ios wifialarm app. That I could solve with an android phone.
Linda Stewart
Everything was fine just the parcel went on for a long time. The store is good, communicates, responds to my letters, I recommend.
Santiago Pinto
Very good product for the price. 5 stars
Luiz Fernandez
The product arrived earlier than expected, came properly all parts. I definitely not yet installed, only made a brief test to check if it was working, and was. The siren noise is very high, especially care with ears animal. I am very satisfied with the store and with the product. The biggest challenge in my opinion is the installation and configuration, that demandará certainly a whole day of studies and dedication. Recommend.
Ángeles León
Everything seems right. Note that the motion sensor must be fed through an external source to the alarm
Ralph McDonald
everything works.thanks
Jacqueline Alvarado
very good product as usual
Владислав Буркавцов
The alarm works everything corresponds to the description of the instruction on Russian and the app is also in Russian language setting up the device from the app is very convenient and clearly, delivery surprised in Mo two days on the sale put 5 + stars that’s how you need to work 5.
Ольга Казаковa
Everything is excellent except delivery from Russia by the IML service. Additional sensors from China came a week earlier than the alarm from Moscow! 24 days to Vladivostok!!! IML bottom. On the goods. I take the second time already another person. I have more than a year worth this model. Works fine. I wanted to take with Wi-Fi, but I thought that with Simka is more reliable. I use MTS smart device, now the tariff is go smart like. Sensors are good, like that rat ran and he reacted) on the online cameras looked, really sits a bastard. So recommend.
Любов Бублик
The alarm is quite strange, it seems like it should not be difficult to adjust everything from the application, but connect it to my WiFi failed, tried on 2 phones. So adjust everything manually, but the manual is and it is Russian. I will continue to try later
Альберт Цыпченко
The product is satisfied, everything works, instruction for Russian. Recommend.
Данил Ткаченко
It came quickly, adjusted without problems on the instructions, everything works, to the store Thank you!!!
Станислав Романов
All norms. Before Izhevsk for 3 weeks. Packed in a regular cardboard box, but everything came in. I checked, like everything works. As it will show itself further, let’s see. Please note that the model without WiFi does not work with the app on the phone, only calls and SMS. When I read the description, I did not pay attention to it