Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sound good in future look соприжение quick button more experienced!!!
Comply with the description. Frequencies are programmed automatically. Damage no way to adjust and seek its desired frequency: frequency imposed by the automatic search. Often readios which one do wish not listen. Point posotif, immediately recognized in bluetooth.
Corresponds to the description
Cool headphones with good sound quality. The goods arrived quickly, all intact. Pairing headphones with phone and laptop passed quickly, FM radio running. The product fully corresponds to the description. I am happy with the purchase. Thank you very much!
Definitely Good buy: sound is good, the SD works great, the Radio is fine for Israel.
The goods came quickly, before the specified time, the box is not crumpled whole, the headphones work
Excellent headphones for such a price. fast delivery. well packed. I recommend.
The product can be of better quality, it is not something impressive, for a few euros less you can buy a better one is and less extravagant with the lights, anyway, total disappointment.
So far, the quality sound of this product is good. one of the ear pad came off in a easy way but i’ll take it someone for repair.
I got it through CDEC. The box is slightly crumpled, the headphones are whole. The sound is not strange. Thank you.
The order was one week, the headphones are happy!
Fast shipping and fast delivery. The quality of the products itself is outstanding and without any complaints. 5+
I got it fast. I’m sure it’s good, its a brand. I haven’t tested it yet.
I order constantly such headphones. Everything came perfectly. A little crumpled boxes. But packed well.
Product came as described and fast! The pressed too my ear. Is not a super. What stands out is the serious it.
Top arrived well packed like
Player don’t memorize where I was stoped the music
Send fast, working perfectly, just press a little my ears, after must used to use.
Headphones quickly connect sound quality. However, there are cons: small size and rigidity-presses on the ears. In the position of the FM radio do not switch to other frequencies, although I perform switching according to the instructions. It is not clear where the memory card is inserted. Pleasantly surprised by a gift battery.
All as in the description, the sound is clean, the radio catches perfectly, botaray holds about 5 hours. The battery is extracted if you can change.
I bought a gift for a boy, like everything is fine, the child is 11 years old satisfied
Excellent store very fast and honest I recommend to everyone
what I really like they are a very snug fit to your head so you can bend over and they don’t fall off allowing me to work in them in the yard,, Thanks!!
Totally perfect-very rapidly delivered!
Headphones are excellent, the flash drive is needed 6. this old version, but they are on sale. A week later, soft parts from the headphones flew, you can put back on the plastic plugs. I glued that I would not fly. The material on the headphones is shitmantin very thin, it’s shitmantin)) the headphones are very good, but the nuances!
Thank you store for the parcel
Excellent purchase… Thank you very much!
Until I checked, I’ll charge, I’ll check.
Only lack experience
Very good, I am satisfied with the product, indicate to other people!!!
Great store! The product arrived fast and well packed.
Delivery fast. All functions are, but the sound quality is not much.
Good article good sound and supere thank you the store
I bought the headset for the various functions it has, but mainly because of the fm radio and it was worth it, because everything is of great quality. The store was excellent in shipping and delivery was very fast. I highly recommend the purchase!