Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Адам Хромцов
Headphones normal, delivered fast by courier, true on the ears sit badly narrow and so the quality is normal they have bass loud
Randy Gonzales
Headphones Super, the track was not tracked, the parcel came to the Mail,
Noah Dumas
The person to whom I offered this helmet wrote me to be satisfied.
Кирилл Жиганов
My headphones came in 12 days. Thank you to the store, everything is gorgeous. Connected instantly, sound bomb. Take it, for this money you will not regret it.
Никита Шнайдер
Delivery to Yaroslavl 21 days. The quality of the headphones is good. Everything works. Bought a child, I liked everything. For “just headphones” sound quality is good. Can like to adjust the эквалайзерами, if that… We haven’t bothered yet. Works on Bluetooth and through the wire. At first they could not understand the buttons, but glory to yutubu… There’s everything…
Людмила Кабановa
Arrived in 3 days, right in the hands. Not heavy, with regulation. Khripov did not hear in his ears, and the quality there is not the biggest. They seemed quiet to me, although they took his father and him even with an excess. My bursts almost climbed in, my father as if they had come up. Took for pairing through the console with the TV, everything was connected without problems and without paper instructions. In the work we’ll see, but for such money I received a normal product. The Stars did not wait from the sky, but the sound is transmitted and the wires do not interfere, and this is the main thing. Inexpensive wireless ears with good characteristics, I would characterize them so.
Вероника Титовa
All is well
Георгий Ильин
Got from the courier at home. Delivery is very fast. The sound quality is simply chic! The volume is excellent! The microphone works well. Connected to the phone without problems. Of the minuses: very short charging cord (15 cm), first did not press the volume down button, but with a strong press, I counted and earned as needed! I recommend it! For their money just work chic!
Альбина Николаевa
The product norm works 60 percent of charging. Delivery fast from Russia
Никита Фомин
19.12 ordered, came 24.12. Faster than last time. Special thanks to the store that changed the place of delivery
Гена Титов
Headphones are normal, everything works. Reached Omsk in 11 days
Борис Лавров
It came in 2 days. They sound quite normal for their money.
Christopher Fowler
Packed well without damage. Item in original package. Everything works. The only negative minimum size of the headphones is too big for my head.
Михайло Бондаренко
Quality is good. Recommend.
Ángel Díaz
Product same as in the photo of the He arrived in 10 days. The letters I the headphones on illuminate when they turn on
Tilelli Ameqran
delivering to Spain within 2 weeks , thank you
Salomé Guyot
The shipment was very very fast. Promised to arrive within 10 days but received in less than a week. The quality is very acceptable for this type of headset. Good sound nice bass, and also good looking. The finishing is well cured. The setting is a bit complicated but after few minutes of exploring the device you can understand how to use it. The supplier is very responsive and replies immediately your question. I highly recommend this company which deserve 5 stars.
Janet Campbell
Thank you. Headphones really liked.
Валерия Ждановa
Excellent headphones, good sound, came very fast in 10 days, I had a shock))), thank you very much to the store, I recommend
Александра Фёдоровa
It’s been a long time. A lot more than a month. I haven’t checked the case yet. It’ll be a gift.
Encarnación Fernández
It took a week, good audio quality, with the SD card it’s quite comfortable
María Dolores Sáez
It comes well packed and protected but about running at the moment I can’t give an opinion until I use it during A few days
Walter Munoz
super product arrive within 2weeks good job keep it up.
Валентина Авдеевa
Headphones are very good sound good. Shipping fast. The order is very satisfied. A good store I advise you to buy safely do not wish.
Ludvig Natália
It works well with or without cable. Super quality and price ratio product.
Zachary Rew
Works perfectly on 2020 LG TV.
Святослав Якушев
Excellent packaging, the goods fully correspond to the description
Валентин Кац
The sound quality is 4 out of 5, all the declared operating modes function as in the description. Seller recommend!
Семён Боков
Delivery to the Saratov region was 14 days. The headphones came well packed, in a branded box and still put them in a simple cardboard box. Came safe and sound. In the kit there is a charger and a cord for wireless connection. We bought a child for the phone Xiaomi redmy Notes 7. immediately connected without problems, everything works. Charged was 87%. The sound is excellent. On the head keep well, equipped with a retractable mechanism for a larger head diameter. The child is satisfied, an excellent store, a good store.
Феликс Шадрин
item is fully consistent with the description. looks cool
Henry Weaver
Every thing is excellent, Recommend
Леонид Буркавцов
Come quickly. At first glance, everything is fine. Can Buy
Randy Fisher
Good product. fast shop shipping.
Phillip Lawson
Headphones class, LF good. But it would be better to separate regulation of LF and HF.
Ignacio Marín
Very good and cool. You hear very well. And the light is very cool led
Sas Aladár
Arrived! Good product! Thanks!
Vincenzo Rizzi
Headphones had a problem that I could solve finally and now are perfect! Excellent communication with the store and utmost seriousness. It strongly suggest!
Глеб Захаров
Good ears. The sound is loud, clean. The backlight can be turned off. Bass is enough, you can add эквалайзером, at a high volume you can hear others. In general, everything suits. Recommend.
Снежана Худяковa
Brought within 2 weeks IML straight to the house. Packed perfectly! Works also on Hurray. Bought her father as a gift, says on his big head does not press, everything is cool.
Снежана Яшинa
Everything is fine, everything works!