Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Даниил Ошуков
I order not the first time. Good quality LED bulbs. In exchange for halogen that constantly burn just super. Ordered 11.11.20 already 20.11.20 were at the mail. Got 21 already. Seller recommend. 5 points for delivery and 5 points for goods!
Зина Дмитриевa
The goods are According. How much work I do not know.
Василиса Тарасовa
Everybody works. Shining hilenko. 6 bulbs do not light a room of 13 meters. Taking into account the reasonable price-norms
София Ульяновa
The goods came quickly the quality of the products is good. Product and store recommend.
Василиса Захаровa
We got there very quickly. The diameter is identical to halogen, so they entered the plafon without problems. Quality satisfied
Thibault Herve
Shine well.
Филипп Орлов
It came in 5 days quickly but one bulb does not bright burning here and 4 stars
Алексей Хватов
The bulbs are normal. the store is sane. They came quickly.
Антон Осипов
Bulbs super! All workers. They shine bright. Come quickly.
Альбина Цивилёвa
The order arrived in almost three weeks. Corresponds to the description, checked everything works, as long as I do not know. Definitely recommend sold.
Дмитрий Степанов
Came in a few days
Евгения Черноусовa
Did not like the cold light, I will order warm
Ефим Гаврилов
The order came very quickly. Packed well. All bulbs are working. Only with them the chandelier stopped working from the console. I’m trying to figure out why. If you return Native light bulbs, then everything works. Thank you for your promptness! Recommend!
Настасья Степановa
I thought it would be brighter, and so everything is good.
Raymond Crawford
Thanks, excellent product, A++++ fast shopping
Евгения Хватовa
Came quickly enough, boxes of mint, light bulbs look whole, their money is worth. The cap is made of silicone.
Renske Dekker
Good and very bright led lights. But sometimes it flickers. But I do recommend. Thanks
David Chapman
Very good qualified
Катерина Фроловa
Fast delivery, bright light. But because Chandelier with remote control, then when installing these lamps, the remote control stops working. And there is also a flicker of LEDs, but the reason is more in the chandelier
Геннадий Лавров
I checked one for now. It burns brighter than halogen 20 W. As in operation-time will show. Thank you.
Keith Price
Full professionalism
Егор Ермолин
The parcel came in the Orenburg region in less than a month all the whole checked to choose two bulbs work everything perfectly thanks to store
Дмитрий Окулов
Everything fits and works. It shines a little dim than halogen. We’ll see about durability.
Вадим Лебедев
We came in two weeks. In the view of the lamp, good schematics inside are not primitive, which makes confidence in the car. The lamp body is made of soft silicone. Boxes without inscriptions. Put in the chandelier 9 LED lamps other three left halogen, that would power supply chandeliers normally worked. Compared to halogen, brightness is at the same level. I will buy more for another chandelier.
Софья Румянцевa
The parcel came quickly, the lamps came perfectly. Recommend
Анфиса Шестаковa
Excellent shine, fast delivery
Станислав Савин
Sent the store quickly) came the bulbs quickly and safely) packed so, that you can race football and with them nothing will be) quality goods) ordered on 230 volts flicker did not find, shine normally, warm not much)) goods and shop advise)
Светлана Николаевa
The bulbs are working.
Денис Шнайдер
Light bulbs are burning, all norms. Initially himself confused and ordered these lamps, instead of lamps a little different cap, but approached…))) dimmite did not try, did not put a dimmer, so I can not say until the end about the functionality. When I took pictures, it turned out that there was a flicker. I have lamps used in the bathroom, but in the living room, I would not use it to spoil my eyes
Алиса Плотниковa
Everything is OK until I checked
Альберт Уваров
For the third year in a row I order bulbs from this store! HAPPY EVERYONE! Recommend!!!
Ann Austin
Very good buyeing experience: Fast shipment and products are working properly
Мирон Терехов
Everything is fine, the description corresponds, delivery to Chelyabinsk 8 days, all workers!
Георгий Соколов
Got it all. Thank you for fast delivery to Moscow.
Оскар Дмитриев
It burns like a 20w halogen, in a plafond with a diameter of 1,1 cm climbed without problems. In general, satisfied, normal light bulbs. Warm light is slightly colder than halogen, but for the eyes is normal, everything is visible.
Ева Макаровa
To Chelyabinsk delivered in almost a month, packed each in a cardboard box, the light is warm pleasant, shine brighter than previous, filled, how much more time will check
Юрий Абрамов
Delivery is fast, the description corresponds. All lamps are working.
Angela Sandoval
Okey
Кирилл Исаев
Visually, everything is fine. I will test a separate review. And so everything is fine. The size of the bulbs is like halogen.
Даниил Плотников
Exactly two years ago I bought the same from this store. Everybody’s still working. Ordered more. Came just as quickly 22 days. Everyone works, shine well. In some lamps, if the lights are dim, one needs to be replaced with ordinary glass. It will perform the function of letting.
Тимофей Попов
The parcel came very quickly. The store is sociable, and quickly sent the order. Recommend.
Степан Якушев
The goods are good, made qualitatively!
Jack Flores
good product, fast delivery
Dylan Reynolds
Tested with 12V AC dimming, works very well.
Алексей Волков
The bulbs sent and delivered very quickly, all working, shine as it seems to me dim than halogen, if you put all that flicker, so put back 2 halogen and stopped flicker, in general norms.
Evelyn Herrera
Great store & quick -good communication. Highly recommended! A+++++
Людмила Шаповаловa
Bulbs checked, shine for 5 +. I ordered 12 and 220V. I recommend it.
Tyler George
Thank You!
José Ramón Díaz
The light bulbs have arrived perfectly in 6 days to Guipuzcoa. Apparently they’re all fine, I ‘ve tried 4 and they work properly.
Олег Ивков
Received quickly. The color is cold-White, the difference from warm can be seen in the photo. In the chandelier there are lamps of the same store diode and ordinary from the store.
Мирослав Долгих
Delivery Super, 2.11 ordered 16.11 received, Krasnoyarsk territory. Packed normally, everything in the work did not check. I’ll check off.
Лев Абрамов
All light bulbs in good condition I recommend
Майя Яшинa
Nice bulbs. 6 W in them is not. From 12v consume 120-125 Ma, that is about 1,5 W. But not in power consumption happiness. The illumination is about one and a half times less than 35 W halogen. It’s not an eye, it’s an instrument. That is, compared to halogen about 14 times the savings in power consumption at the same light. Delivery only 10 days. Each in a small box.
Артур Юдин
Shine perfectly, bright .. But install all the lamps, just in the chandelier 10 pieces, flicker. It’s because of the chandelier power. Instead of 3 LED put simple. The load went to power and the rest of the flicker stopped ..