Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***v
Pristigna. Work. Feeling good but IMA parasite noise without Muzik. The whole thing is happy for the price.
C***z
Same as the description I haven’t been able to rehearse yet
S***v
It’s okay. Connected immediately. Corresponds to the description. For how much enough charge did not check. Seller respect.
Customer
fast shipping .headphone sound nice as it looks i recommend
Y***i
Very good product very clear sound quality is worth buying as the store responds very quickly
C***a
The product is very good, as the description.
*.
The product corresponds to the description. The quality is excellent! Seller recommend. Sound normal but there is not strong background noise, I think it is because of the outdated version of Bluetooth 4.2 on my smartphone, charges quickly, enough for a couple of hours, the signal range is several meters.
R***r
Well, everything is like OK for this amount, only a little long
B***r
Thank you excellent
J***l
Nice product and sound quality is good, charge stay long time in 4-6 hours.
R***e
The parcel took a long time. With phone connection No problem. For music, the sound is not very suitable. For a conversation, too, not a very companion can hear a distorted sound. Movies videos listen normally.
J***I
Great battery life for a Rs220 device! works for 120-140 mins at full volume charges fully in 65-70 mins Recommended for online lectures and meetings mic quality is decent , you ll have to speak loud reached mumbai in 17 days
S***y
All super that’s why I ordered another 4 and if the battery lasts much more than 4 hours I highly recommend them they’re the best thanks
C***s
Very good product and fast sending will buy more!!!
E***a
As described by the store, it arrived in good condition, thanks seller recommended.
R***p
Delivery to Krasnodar month. Works well, the sound is excellent, did not expect this. Recommend.
A***l
The earphone came one and a half months later in Krasnodar. Everything is whole, working. The sound and microphone are excellent. Connect without problems and immediately.
M***a
Ordered 12:11:2020 came the parcel to Naberezhnye Chelny 5:01:2021. The earphone works fine, connected immediately.
S***w
Thank you store, good earphone, recommend seller.
R***s
It’s OK. Works great. The store is reliable, I will remake the goods and the seller. To him⭐⭐⭐⭐⭐
A***a
The goods went about 2 months, the liner is comfortable. The sound is excellent. Came charged, the charge of holding in the radium of waiting for the whole day, in the active charge did not check. Seller recommend, quality product
A***y
Very good, this is the third time that buy to sell, this time came well ahead of time.
R***z
The product took 2 months to arrive but is identical to that of the image. The sound is heard well.
Customer
No damage. In working order. The sound is excellent. Bass and top notes are heard
Customer
it was only one earphone but it looks like available 300/- as it’s looking is good and even it’s a Bluetooth and it’s sound’s well.
P***r
Equipment checks the Great, the sound is very good, good bass.
M***v
Delivery 46 days, qualitatively made, volume for 5 +, Bass for 5 + + very deep, the caller hears me stupid but legible, buttons are mechanical and touch and this is plus once again not Where do not switch, talk time time until the earphone is completely shut down 3 hours for such a small one is excellent, In the ears sits perfectly unfit in a set of 2 size nozzles small and medium.
Customer
it’s ok
O***o
Very good and order 3 more for family, thanks
M***n
Thank you store, good headphone, recommend the seller
G***r
Excellent headphones, however, I expected that there would be 2 headphones, but it turned out that 1 earphone was sent. As I then read it turned out that the truth is 1 in the parcel, well, okay, the main thing is, the sound is clear and clean thanks I will order more headphones.
V***n
Earphone one! As a headset is very good but small range of action! Convenient and simple! Recommend! Happy with the purchase!
M***m
Working good. Easy to connect. Working with IPhone X.
M***n
The track is not tracked, goes 1,10 days, sound good and talk normal, but the earphone is 1, X. Z. Read reviews and decide for yourself
Customer
The earphone for Xiaomi Redmi 7 came up, 6 hours worked, charges quickly, delivery 2 months to the Moscow region
S***s
superb condition.high quality sound.thanq for the service
S***v
They put it in St. Petersburg on the last day of protection. A set of headphones, a replaceable nozzle in the ear and a microUSB cable. The photo shows how it sits in the ear. Came loaded. Sound on your money. Flat as a barrel. But sometimes listening to music will go.
Customer
I love it and it is exactly what I ordered thank you store.
R***r
The order was made on October 21, sent on October 27. Delivered on December 16, track tracked. The headphones correspond to the description. Headphones came charged 90%. The sound is excellent, so I put a five. Seller recommend.
A***r
Got. works. delivery paid, very long, very.
R***z
The product seems very good to me. It took a little while to get there, but the audio quality is very good, microphone quality for calls is not so good. But for the quality price ratio, I feel satisfied with my purchase.
S***v
Received the parcel in good condition. It’s fine. Works OK. Thank you very much to the store and I recommend it to everyone.
N***I
the items arrived safely and without any issues. it’s exactly as described. thanks store I will test it and give an additional feedback later.
R***r
The headphones went for a long time, but just in time for the appointed last term. I ordered 2 both work, separately, but I needed it. They don’t work together. The university keeps well, I recommend, the sound is normal! But they went for about two months.
S***a
The article is very good. Excellent quality. I highly recommend this store. Only yesterday, 24 November 2020, the product arrived at my home address. Everything else excellent! 5⭐⭐⭐⭐⭐
R***r
Earphone-liner in the package one, although the headphones are written, this is a Bluetooth headset. Sound good. Included is a small cord for charging and a spare pad for the earphone. The parcels took a long time, but not from the store, but after came to Russia, this is already our local mail delayed. Seller recommend!!! The seller made contact not once. Promised that if the goods do not arrive, will send a new one or refund. Reliable seller!!!
E***s
Show very good! Exceeded my expectations I recommend. Congratulations
V***o
The earphone came in a standard bag without additional protection measures. In the ear sits well. When walking, sometimes there is a feeling that it tries to fall out, but when checking it sits tightly. With active walking of drops was not observed. Sounds good. When traveling in public transport, the sound is acceptable. Surrounding sounds are heard well, but in the store you have to put the playback on pause, otherwise it is difficult to disassemble, what the salesman says to you. In general, the device is satisfied. The charge keeps well. When walks of medium duration, there was no discomfort