Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jožef Kuhar
Excellent. Working good ! THX.
Jyri Möttölä
High capcity. Guite heavy battery. Good quality.
Оскар Степанов
Polyethylene film on the bank itself and dust on the body looked like the goods have already been used, but most importantly, that everything works. The bank came charged for two bulbs of four, already twice charged the phone for about 50%, everything is fine, the bank itself has connected only for a minute to check the work. Phone (Xiaomi) from the bank charges quickly, charge the bank itself has not yet tried, I do not know, how long will it take. The unit is heavy, of course, but on trips extremely necessary. With the store there was no need to communicate, the goods were sent at the end of the deadline, but delivered in Moscow from the Moscow warehouse the day after sending by IML.
Мирослав Семёнов
Delivery is fast, packed well. heavy enough 400 gr. Came a whole, half charged. In three minutes I charged the phone for 2% with the Internet on. As I will check at least a week I will add a review.
Aurora Groșescu
It works perfectly. I like it a lot. charge fast
Георгий Плотников
Corresponds to the description, charge and discharge capacity in the photo.
Аида Гавриловa
It came to him in a week. Packed in pupyrku and foam. How many charges did not count.
Виталий Николаев
To Novosibirsk delivery in 34 days, all norms, the first metering showed a capacity of 17288
Lena Marchal
Very fast delivery. I received the delivery several days in advance. The delivery is very well packaged and the 2 pieces are not damaged. The batteries are well charged at least 80 or 90 percent. The delivery man is trusted you can go there with your eyes closed!
Janaina German
The product is excellent, the first week with the portable charger, charging 20% to 100% at least 2 times a day and not discharged completely. My mobile is a galaxy S8 and my cell said it is “slow charging”, uploaded with efficiency as if using the original phone charger. No problems with the product. The pictures below are my use of 5 days.
Till Schmitt
It is just as described. It works perfectly. It charges my phone and the battery doesn’t run down fast. I highly recommend it.
Albert Burns
Package received in bad condition, but the content and correct
Jeremy Russell
It works great and has been so so so convenient. With the games I play on my phone it is constantly dying so this has been life changing to have.
Stanislav Božič
i waited almost 3 montha for delivery in slovenia, but it was worth. the powebank fully corresponds to the specifications that are written in the advertisement
Сергей Воробьёв
Second order. All on delivery and all over the rest is excellent
Лев Егоров
The battery reached Mo in 3 days. Was charged at 75%. Charges the phone quickly, but it charges very slowly (from scratch it was charged more than a day). The weight is quite palpable, so you do not drop in your pocket. In general, the purchase is satisfied
Юлия Назаровa
The goods came very quickly, even surprised. Everything works. A little broken plastic bath, but it’s not critical. In general, everyone is happy, everything is fine.
Johnny Sanchez
Power Bank is excellent. The product is very good described and fully matches my expectations. I use it as external battery for a dash camera in my car. 16-17 hours of work. Excellent store. I recommend.
Глеб Николаев
Delivery from Russia is very fast, it came in less than a week. Functionality works, gadgets charges Capacity did not check-I do not know how The product came with visible scratch and dirt in the center of the case (see photo 1), but since this defect was washed off with a alcohol cloth from the first time, I do not put a minus
Валерия Владимировa
All is well. It’s a whole thing. Charged at 75 per cent.
Diego Cardoso
Very good product, although heavy, but it is only a retrofit. I am very pleased and recommend the store for all.
Герман Ермолин
Charges at night, but not completely, but I have enough for 3 to charge the phone every day, so for me super! The only thing that it is heavy
Маргарита ДИМИТРОВА
Arrived for 25 days to Bulgaria! Everything is ok! The store was very kindly! Thank you, seller! 🙂
Леся Мельник
The goods went exactly one month to the Moscow region. Brought to the apartment, Courier. Appearance for 5 +. Seller recommend.
André Schmidt
The store was fast ship, which took the office of Brasil
דינה שפיר
Nice power bank but have a big downside long charge time.12 hours with 18w charger
Алла Кац
Awesome Thing! I took my brother, now I’m sorry that I did not take such a battery. Cool!
Juvenal Araújo
Charger weighs 3x cell weight. Came open packaging, charger dirty stains use or showcase maybe.
Julio Castro
Very slow shipping and reception, the package came very beaten and deteriorated. The battery is very fat and heavy, but it seems normal to me.
Antonia Ribeiro
The product was delivered as the description. However, unfortunately, he worked to charge a Samsung that uses USB cable type C! Using the Powerbank for charging other electronics.
Gerald Keller
This is my first gadget of this plan, charges quickly, heavy enough))) delivery to Almaty is very long, 2,5 months!
Dylan Wilson
Compact, but not thin
Евгения Смирновa
Nizhny Novgorod reached almost a month and a half. We brought sdek home. Packed well, just for our mail, polyfoam. Heavy. I checked, everything works. I would like the wire to be more authentic, and once I’m TIPC. But only miniUSB was attached. Thank you.
Надежда Семёновa
Sent quickly, reached 3 weeks. Description corresponds, packed satisfactorily, all whole, charged at 2/3, the power cable has mechanical damage and charging through it does not work, its cable norm. Thank you to the store, I’m waiting for a replacement power cable.
Harry Beck
The courier brought to the house. I use about a week. All OK. Included cable but only micro USB. And there is no cable for its charging. Slightly not qualitatively executed the body. In one place, the plastic edge can scratch.
נועה כהן
Delivery 3 weeks before the doors with a messenger. Pretty heavy. Not yet used
Miroslava Vasko
Very good charger, it can charge two phones at once. Fast charging too.
Роза Зиминa
The description corresponds to and the weight is more than four hundred grams. I came in a whole box. But a big minus for the wire in the box. Connector in the bank Type C, and the lace was put with a micro USB.
Лев Цветков
The order was sent very quickly. To Murmansk came in 10 days. Charged at 70%, the store is satisfied and recommend.
Luiza Teixeira
Product as promised. Material excellent quality, arrived ahead of time and was taxed. But worth the quality.
Лина Мельник
Power Bank came in excellent condition, charged for 3 divisions, heavy a little, worth its money, in general, I recommend the store and this product, perfectly can approach the gift))) Thanks seller!!!
Давид Фомин
The order was delivered by the Courier IML a week before Yekaterinburg. That’s the speed! Packed well, came charged at 75%, let’s see how will behave further. Large, heavy, in principle, corresponds to the description, but still surprised by the weight. In the purse you do not notice. Included is a short cord USB-micro UCB
Thomas Morales
little bit heavy but i like and thanks quick delivery
Рoмaна Бондаренко
The packing consists of two pieces of polypropylene. No protection. The box is all crumpled. On the case, scratches like someone was carrying on the table. When charged from scratch, the first time took 18446 mAh. For the third time after long time use 18220 mAh. The first time after the charge gave 13850 mAh. When discharging 4 points corresponds to a capacity of 13800-6800, 3 tons. — 6800-850, 2t — 850-200, 1t — 200-0 mAh. When charging 1 T. — 0-1000, 2t. — 1000-2300, 3t. — 2300-10000, 4t. — 10000-18400 mAh.
Tiffany McCoy
The product corresponds to the description, very good believe bank, I’m happy, I recommend.
Эдуард Егоров
Delivery more than a month. The quality is excellent. Charged the phone, even a quarter of the charge did not spend
Walter Roberts
The order came on time, the box is intact, the powerbank itself is almost full of cavity. Quality assembly, decent weight, several outputs for charging-immediately felt thing. Immediately checked on my phone-charges just on Hurray. In general, I recommend this product and store!
Richard Jones
Got everything kind of normal, but the promised gifts were not that a little disappointed
Дмитрий Попов
The order came quickly, but the inner packing is broken, connected like it works, let’s see after charging.
Аркадий Углов
Thank you, the courier delivered to the apartment! So far all is well! Was charged, convenient and compact!