Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Семён Долгих
Everything is fine as the radio will come off, delivery is off, it’s a pity that the connector is not type C, such broke no longer in one column.
Александра Савинa
Thank you, good radio. Normal column. I’m happy, thank you.
Леся Щёголевa
Ordered on June 27 with a promise of delivery until July 1. Delivers sdek. Well, I realized that the column is already in Russia, since so quickly. Well, what do you think-the track did not move at all, as it appeared on the first day. Sdek-ovsky track. While in Telegram on July 4 did not hit this sdek-probably would have waited another month! On July 5 suddenly and tracking appeared and brought at 15 o’clock in the day! Amazing lifhak for everyone.
Фёдор Титов
Well done. I will not praise the column itself: the best compact pocket portable device with a digital set and a bunch of functions. This, by the way, is my fourth column of this company. i had to give one. For a gift it is better not to find anything. I have a long time Rolton, ixdobo, tronsmart and Doss, but this is the most convenient in all respects. On the flash drive, even the rewind mode works, and to find your favorite composition at number 682, do not be poked to the next, but simply dial the numbers. SuperBass is not a promise, but enough for nature or a small party. Seller recommend. The goods are excellent. Thank you
Валентин Ушаков
Everything works, the sound is decent, the radio catches well
Даниил Романов
Quiet than I thought. The sound is good, but quiet. There is tronsmart Mega, in size a little more, here it is once in 7 volume and the bass system sounds. Here the sound at the phone level is almost (I have 2 speakers in the phone)
Διόδοτος Βιλαέτης
perfect. Small size. Very good sound and stereo. I am very satisfied. It’s connected instantly via Bluetooth or cable with smartphone, pc or other device. Radio works fine. Thanks
Регина Алексеевa
Delivered by courier, and not to address, and where I was more convenient-called, agreed to sell, well done! Packaging serious, package, pupyrka, inside the box with the column. Column charged, excellent reception of radio, easy zakonnektilas with the phone. Sound nice, real stereo. Weighty, pleasant to hold, apparently battery the statement capacity. Thank you and the manufacturer and store, and service delivery IML.
Любовь Голановa
Delivery fast, purchase satisfied with anyone interested in taking will not regret
Зина Дмитриевa
As in the picture, everything works, came quickly, the track was tracked
Beatriz Castro
All right, good sound for your size. It’s not the first one I ‘ve bought since it’s worked out for me.
Lucía Jiménez
It’s going very well. I love it.
Анастасія Довженко
Nice column! The receiver works adequately. The sound is very decent for a little girl the size of a smartphone
Сабина Алексеевa
For hiking, fishing, audio books, Super sound and bass! Think-take it!
Вадим Фролов
Description exact! I liked the column.
Вероника Буркавцовa
Everything will be fine, at first glance excellent
Давыд Новиков
Delivery was from Moscow to Rostov region. Came quickly, sdek service. Received at the point of issue of SDEC. The column itself has a respectable appearance. Presentable more precisely)). It looks like a metal body. Looks great. Stereo, as understood by sound. With the phone, Connecticut without problems. The sound from the phone due to adjustments in the equalizer can be improved significantly. From the flash drive sounds like it is. But acceptable. There is an indicator of the included mode and battery charge. In addition to the main control buttons, there are many more buttons. I’ll deal with their appointment later. Then I’ll add a review and a feeling. While I remain extremely satisfied with the purchase))
Трофим Федотов
Super. The sound is excellent, which depends on the source, that filed and strengthened. Thanks Chinese engineers.
Антон Зайцев
An excellent device, the sound is good, the receiver catches cleanly, it’s nice to hold in your hands. Recommend.
Роман Ульянов
A great option for a gift. I’m buying the second one already. To whom he gave in delight.