Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Регина Семёновa
It shines brightly, compared to those I bought a few years ago here in Russia. Packing-not for Russia, on one lamp, the ribs of cooling were crushed.
Давыд Шаповалов
Packed was bad, the box was crumpled and on one of the lamps the radiators were crumpled…
Henrique Fernandez
Arrived fast and straight top!
Галина Уваровa
All OK
Ryan Williams
Really great but the bulb are quiet big. Plants love them
Dylan Tran
very satisfied with the quick delivery! I wanna buy another two packs
Валерия Мельник
Recommend. Everything matches.
Олеся Юрченко
Delivery month. Haven’t checked yet
Григорий Харитонов
From a warehouse in Russia, the goods reached in 4 days. The box is slightly crumpled, but the lamp is whole and working.
Аида Осиповa
All OK. The goods have come. The quality is very good. Shines bright, aluminum radiator, quality assembly. Delivery is very fast. Seller reliable. Recommend.
Артём Харитонов
Works fine!
Zenobia Mazur
Very fast delivery, goods consistent with the description.
Мирон Жиганов
Great Store! I order it for the second time. Fastest, free shipping. The store is great. Lamps shine very bright, tomatoes grow very well.
Gabriel Hidalgo
The store has not put good packing to the lamps. They should go in a box for each and all together inside a larger box, the product features some friction caused by travel bumps.
Трофим Попов
All OK. The goods have come. I buy a second time. The quality is very good. Shines bright, aluminum radiator, quality assembly. Delivery is very fast. Seller reliable. Recommend.
Денис Завьялов
To Hmao from Moscow delivered in 10 days. Quality is good. Everything works. I’ll be back with an additional response in a couple of weeks of work.
Сабина Мельник
Delivery is super fast, checked the goods, works fine, delivery by courier straight to work. Satisfied and 5 stars!!!
Ryan Griffin
Good service. Thank you
Laura Azevedo
Taking 1 lamp came a little amaçada TD OK arrived right and fast Product good quality
Сабина Яковлевa
I order for the third time. Everything is super! Seller recommend!
Георгий Новиков
The quality surprised, the iron body is all very well done. Plants are glad that in the winter time their lighting is a beautiful lamp made by our brothers from China.
Kristijan Dujmović
parcel came super quick, wery satisfied, but it was a little dent
Sophia Ferreira
The lamp is excellent. The only problem is that delay too! Two months to receive.
Софья Волковa
All came in good condition))) Courier respect
Назар Зайцев
Lamps fire, the flowers are happy that I have no idea how she feels, TC swayed for ordinary flowers. I am very pleased. Delivery mega fast.