Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Б***а
Sent a bistro. All OK. Vibirali sensor so that buv with the Reed
M***h
the alarm system arrived in order and quite quickly. Excellent communication with the store. thanks and recommend the store. I hope it will serve you well
E***n
Great thing! They took the children’s door so that the children could not be caught at night. Works clearly
M***o
It’s fine. I order not the first time. Delivery 3-4 days to Voronezh.
D***o
Sensor of very good quality apparent. Adhesive is provided which allows to install it immediately. Works very well with smartlife. There is more to wait to know the autonomy of the batteries. I will certainly buy others. Thank you
D***v
It’s okay. Opened-notification. Closed-notification. You can configure that only opening/closing will be triggered. There is a history of opening the door, time and date.
A***v
Fast shipment and delivery only 11 days to the Moscow region. Working opening sensor. I recommend the goods and the store.
L***n
Works, with Tuya, there are no problems, you can take
E***v
Hi dear friends the parcel received and unpacked on video and posted on yutub channel Elvir gold. Thank you all for the Laika and subscription
M***s
Very fast shipping. Excelent product.
T***o
very good
F***a
I had a first sensor that was bad after about 6 months. I am buying another to take the conclusion if is the product that is bad, or was just a unit that was bad.
D***n
The product came in 11 days, honestly did not even expect, very quickly, took 3 PCs, everything works fine through the smart life application, notifications come seconds after 3 after the sensors are are. It is convenient that the application shows the charge of batteries, I will test, I think the thing is good. Seller recommend. By the way, our mail has become not Hilo so work, that it can not but please)))).
V***r
Sensors are excellent, ordered 2 PCs-both work without problems. I recommend to buy.
A***e
Very good product and small. The photographs looked very bigger than it really is, what led me to think of ways fix, but fortunately not needed because is small
F***z
Still not tested but the product looks good quality! After testing back here to speak more product! The shipping was fast and arrived well packaged without being taxed! For now recommend the store!
M***r
very good design installation and set up took less than 3 minutes It’ Great !!!
S***o
Good sensor based on magnet. Works always for sure almost without delays. The Wi-Fi module is quite normal. Now I know when someone came, or left))
X***x
Got all ok ok
W***s
Will test in future speak working store fulfilled the combined office Brazil very slowly and not fault sellers but office of Ceres
P***y
To Kieva for 18 dnev to pochtomata, the city is mixed. Three-fifth Chi shocked once started the whole TA stood at the dodatka smartphone. Having taken on batteries for a sample for a small Buddha de rosetok obmal. Poki pratsuya norms.
H***J
Cheap and it works very well. Larger size
U***r
As advertised + fast shipping.
P***j
Work perfectly. Without delay and flawless. Very good. Through it I can leisurely perform duties home without fear of your interior. Thank you Warmly and Best Regards.
K***k
I haven’t tried it yet but the description is as it says to be and the images match
R***a
The product arrived on the expected date, I installed them all. All right ready.
V***i
Perfect, work flawlessly and easy to install!
M***D
Great! Complies with the description. There is no sound, just a notification when you open and close the door. Possibility to disable remotely. I recommend! Be careful to stay pressed on the 10 sec button to connect it and not 5 seconds. The light must blink continuously 🙂
A***r
Great product. Fast shipping. Track all the way. Its functions perform, the description corresponds. I recommend the store and the goods to buy.
T***d
Thanks
A***v
The opening/closing detectors received on the 36th day after payment-the Latvia post another respect. Everything arrived in good condition, but did not air it yet. In a word, the goods are satisfied, thank you to the store.
2***r
Came quite quickly, the appearance is made qualitatively, I did not check in the work. I’ll set it up. Thank you.
D***v
Everything came quickly no questions. But there is a nuance in the settings of the application it is not possible to assign the script to the washing and blurring of the sensor, but only to turn on and off the alarm the That is, for example, when the alarm is disabled (or turned on), if the door is opened or the action is closed, you can not configure it.
B***e
Arrived quickly well packaged and complies with the description. Set quickly with the smart life app, works well
T***a
Sensors all up and running without issues. Thank you!
E***v
Excellent, the batteries are really not sorry) connected quickly in Tuya smart, alerts in a second in the form of notifications Tuya. Created the script through the switch when opening the doors, the light lights up) works fine, Alice does not see it, but it is not really needed there, through Tuya works works works perfectly Took in 5 in a day 4-5
S***v
The device is good, everything works. I recommend the goods and the store.
S***v
Everything is perfectly connected and works. Smart Life app. Recommend. 2 AAA batteries are not included.
T***o
Tested but apparently not good construction
6***r
Everything is okay, it works with a little delay, and so norms.