Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v
The call works as it should-the notification comes, the call is issued. Very sensitive to WiFi signal-at maximum signal level all is well, but if the signal is medium or low-very long ends to the call. From the router to the call about 15 m and 4 walls of the frame house and the signal quality is low/medium, so I recommend to it to buy a repeater WiFi
G***a
Super.
J***x
I just got here. It needs to be ported. Very well packed it takes almost a month to arrive
S***v
Excellent video call, connected to the AU-Au block at 12A, to Wi-Fi connected quickly, the setting is simple, the video and sound quality is excellent, delivery in 13 days is!.
A***s
Good working camera and doorbell. Very clear image during day and night
E***e
Works very good manufacture. Interface and simple as connection
Customer
Fine product with 1 week within everything works it is called a great thing also works on DC voltage 10… 18vdc
D***s
The product arrived quite fast (about 15 gg) easy to program and looks good quality Now we start to use it
Customer
It totally matches my expectations
A***x
Good
A***n
good product thanks
D***d
very good. great quality, awesome images. the app it’s very easy to use.
N***v
Very fast! The store was in touch and answered all questions about the cell. Everything works, the only negative that you can not highlight the button to disable. Everything is fine, I recommend this seller.
K***k
Set easy to four key Terrific!
G***r
OK. It’s like the description. Settings are not difficult. From the moment of the call to the moment of the video 5 seconds. Shipping fast.
K***i
The same description is excellent and the store is fast in delivery, thanks
S***n
Order arrived in good timing. Very happy with quality.
J***y
Good quality! Very happy with it. Unfortunately, in the dark the image a little too dark
D***s
High quality quality. Very easy to mount and battery holds also very long. Throughout the whole very good price performance ratio. The shipping was done within 10 days.
O***a
There are no complaints to the eye, I liked it very much externally, I have not used it in the work yet. With delivery, the Russian Post failed.
Customer
Conversation time delay serious in the four key Sent with Internet service such as Buy please note the
C***t
Very fast delivery!
W***l
Perfect
G***e
top
J***o
The product arrived in less than 5 days but it’s wrong the image comes out after a while in red color, the voice is not understood well, he had to remove the batteries and wait a few minutes and return the image to normal condition. I had to return the product came to its destination again in less than 5 days and they made me the pag.de l product
F***z
Looks good product, good image. Sound a little low, in general, performs its function. I’m going to try it out and more ahead I give a more complete opinion.
J***s
Everything perfect, installed, everything works, but has an audio incidence when you interact in the micro, the voice with the person attaches a sharp noise, otherwise perfect.
L***n
Zuper shipped quickly
S***v
Application Does not work. Not understand how to use!!! Installed, then user agreement button No.
A***i
Merci
M***s
Device very easy. Works very reliable. Large range for the ring. ACCUs keep several weeks.
Customer
Much better than expected
R***l
10 days to the Netherlands, I installed the video doorbell but the picture is very dark and so I put my old chinese video doorbell back. This one has to dark picture. It should be more bright. And the WiFi reception is very poor, my frontdoor is only 7mtr from my wifi modem and the doorbell did not work properly. So put it back in the box. My old video doorbell is much better.
B***d
Very good value, works as expected and delivered very quickly.
R***l
ok
L***e
All was fine thanks.
M***r
I am delighted with this Product and the price. I highly recommend this and the store to everyone. thank you for everything. all the stars *****
D***n
great device, camera and app. did the description. i ordered option 9 with the battery charger, but it’s not really needed because the device itself has a microusb plug which you can use to charge the batteries.
J***s
✅