Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
L***a
Cool thing, you can change colors, the child really liked
Customer
Very nice. Thank you kindly.
Customer
The product arrived earlier than expected, took 20 days to arrive. Looks like it’s all right just need to prove it
N***u
As on the description, it works it’s cool.
D***n
Awesome product!! thanks!!!
N***A
Liked, works, batteries bought, 3 Pinky, works a couple of minutes without movement and turns off. Multiple modes.
B***l
Already ordered here before-passed himself the first circle, completed the circle and decided to try to order another model, elsewhere: here everything was normal, but the sensor did not work. Disappointed strongly in buying (even more expensive) elsewhere, assessing all the advantages of this model and again ordered here: And, there was an improved model. And I’m happy with 146%: in the new model, the sensor of light began to work well, in addition, the hose with a diode became even stronger. You can adjust the brightness with a long button closure. And the delivery is super fast, here at all above all praise, both times-less than 2 weeks has arrived. That rare case, when it’s inexpensive and beautiful, and I’m not lazy to write a long review-it’s worth it. I recommend both the store and the goods, I respect such sellers. Thanks for the good quality!
Customer
Pancake difficulties with the start of work (it burned, then no), but after a repeated click on the button everything earned! In the light turns off, in the dark it burns for 2 minutes, then it lights itself. To the light is very sensitive
M***z
I am soooo glad I ordered this item. It is the answer to anyone who ever had to clean the toilet area. The light highlights where the commode is and makes it very easy for your partner to urinate in the water and not on the seat. It also helps prevent drips on the floor. I could not be happier. The Seller is pretty wonderful as well. Shipping time to the US was relatively fast considering the virus problems in China. All in all this is a win-win purchase.
P***r
Items to the description and arrive in perfect condition! To note also that the free arrived in 10 days in Belgium. I recommend no problem!
V***a
I liked it. Works. Came quickly tracked
A***v
Cool thing, the child at night will go to the toilet) batteries eat decently, you will collect to buy this device-do not be lazy immediately to order three small batteries it is useful and at times cheaper than changing batteries) Our delivery tried my best to damage the packaging but the blown obbertka did its job-the goods itself are intact and safe) thanks to the store!
L***i
Gjithcka në rregull. Shipping shumë shumë I gjatë dhe I ngadaltë.
K***k
Product complies with the description. Changing colors easy to operate. Fast shipping, but unfortunately the border problem and through it the long delivery time.
T***u
Good design. Arrived much earlier than expected. Haven’t used yet. Will come back with an update.
A***M
Perfect thank you
R***r
About 30 days went by. Cool thing, children like it, everything is like in the description. Recommend. Seller Thank you!
T***i
Perfecto
C***i
Very useful at night when you go to the bathroom to avoid to turn on the light. Recommended
E***d
Works as described. Great price. Very happy
D***r
Has received an order for 20 days satisfied with lights work properly
F***c
Great. This is the second I order. Very fast delivery
S***a
I’m taking two. But on the toilet do not hang, as it is not hygienic. It’s just in the bathroom. Batteries I change somewhere once in three months
S***t
A cool thing, a trifle, but the right one, there are 2 modes or changes colors automatically while it glows or what color you press the button and set it as a constant. The truth glows not only in a tight but even even in small Twilight and when even the light in the House is not needed especially. It works for two minutes and you’re not there until you’re sitting on the toilet. The sensor works constantly as soon as I enter the door without reaching the toilet.
A***r
thank you so much, it’s so nice, Thank you for everything
J***a
Excellent fit for the toilet! It came quickly, safe and sound. In order to enable everything will need 3 Pinky batteries. Works everything perfectly, different colors, the sensor turns on when you are almost there. I’m happy with the purchase, I recommend! Seller Thank you 🙂
D***o
Wow effect is! All the rules. Powered by batteries mizinchikovyh. Залепил end, where diode light, silicone, just in case (as advised to review)-all good. Shine bright. Color changing all the time. But you can button lock)
T***i
Thank you. Quickly very delivered. Works fine. I’m very happy. Children at night will be comfortable to go to the toilet.
A***v
It is packed with a non-killed lamp looks reliable, complete with instructions, without batteries (pinks), it shines in different colors, it is inconspicuous on the push. Do not bend. thanks to the store excellent goods⭐⭐⭐⭐⭐
U***w
Looks like a little slack off. Have him still try out.
I***v
Packed perfectly. Everything works without complaints. The store is happy. Recommend.
E***a
The goods arrived very quickly, in 12 at home. Thank you store.
E***S
Arrived quickly in very good packaging. Nothing broken, and works well! Love it
Customer
Very pleased with order light are nice and bright I have ordered another one as a spare just incase my order only took a few weeks to be delivered so I’m happy about that would recommend to friends and family
V***k
The parcel came in 3 weeks. I inserted batteries, everything works. The colors are bright. I take it for the second time. Happy.
Customer
Works, just a new expirience of trips to the bathroom))
L***n
Works. I like it. At night, you do not need bright light to turn on to get into a point
A***a
Goods match the description. Delivered to Sakhalin in less than a month, the backlight glows in different colors. I recommend this store.
L***o
Ordered 20.01, received 16.02. Did not check in work, no batteries. Thanks to store for fast shipment and great packing.