Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Diego Ramos
Order received in 1 month, all right, listen and link pretty well, they’re a little big, about 5cm long. How little I ‘ve tried them are going to see how long the battery holds.
Roger Thompson
For the price these headphones are amazing. Thought they were going to be really tinny but was surprised at how good they are. Hold the charge well too
Jacob Walker
These were really cool. I loved that it came in red. The sound was very even and clear
Лариса Васильевa
Headphones work, the sound quality I did not really like. In order not to lose the connection, the phone should be near. The headphones are fully charged. For Taku, the price will go as a spare option. Seller Thank you
Málik Elemér
good product!
山崎 聡
Thank you, saler. I received a package safely.
Трофим Базовкин
To Moscow, the parcel was 40 days. Headphones are good. When you connect, there are 1 headphones that would earn 2, you need to turn on the Bluetooth on the phone, then press the buttons on the headphones simultaneously and everything will work. Thank you. Recommend
Валентин Федотов
Headphones are good. The sound is such, a touch with a plus. But for everyday life will come down. Especially, if you need to put a Ponto on, like I have an iPhone… BT clings without problems. They did not reach quickly, but in integrity.
Юлия Моисеенко
The goods never came, although it has been more than three months. The store is sociable, quickly answers. That’s why I put five stars.
Jack Beck
nice thanks very fast sipping
Аркадий Ермаков
Goods Shol very very long, packed in simple salafan
Юрий Лаврентьев
I order the second time, the first time I took my son. I liked it very much. Thanks store
Gary Price
I received this order, the store replaced a faulty pair in the order it was a lovely surprise very happy would highly recommend
Veerle van der Linden
thanks ⚘
Jack Kuiper
Good sound. Strange charging and a button without explanation on the charge box. But it’s okay for the price.
Елизавета Любушкинa
A month and a half to Dagestan. The sound is so-so, they sound just like for a hundred rubles.
Микола Гриценко
All Super recommend
Dimitri Jacquet
Works. But too big. And very little autonomy.
Дарья Буркавцовa
I took it wrong! It came well packed, did not open even))
Ксения Жгилёвa
For this money, headphones-class, did not expect. In the ears sit well, the charge is held
Егор Цивилёв
Delivery to the Moscow region is just over a month. Son is very pleased
Юрій Довженко
The parcel came very quickly, days 10-14 to Ukraine! It works, thank you. For this money, everything is fine)
Роман Максимов
Are You Normal there? In my normal, slightly even big ears, these headphones do not fit! You can, of course, shut them up, but it’s real discomfort, and then the pain in your ears. They are huge!!!! On Mechanics-everything works.
Назар Фомин
It went long but ears for their money norms. That would play two headphones together then you need to press the buttons on both headphones until then, until they start flashing with different colors and add the device to the phone
Мариана ЦВЕТКОВ
Its nice, for the money they are great. The sound is good.
Theo Döring
Good
Віктор Бабіак
I order it probably once the 4th, the headphones are good. They’re working on their money. Come Fast
Кира Уваровa
I order 3 thousand already. Everything came, but for a long time, oooochen long.
Назар Черкашин
All is well. Long delivery.
Crystal Garcia
Not super, but for its price are excellent
Daniele Costantino
All is well only asked for different colors but at the end sent all black
Luan Schmitz
Came as the product description, came well packaged all working without defect, the quality is reasonable, tested 100% battery but Q is not very good. Arrived in 32 days in Brazil.
Alfredo Martín
Great shopping, very good sound and good attachment, sensational value for money. Really fast delivery
Camden Lam
Works perfect. Easily connected to my Samsung. Highly recommended.
Żaneta Sobczak
Headphones combine well. Life Circle 2godzin. Sound is good, however microphone is weak and does not allow conversation.
Julio Domínguez
They arrived well, and sooner than expected, and they work properly, thank you very much store. Happy day
Алина Романовa
Thank you! Everything is like in the description! I order not for the first time from this store! I advise you to buy!
Тетяна Винниченко
I’m delighted, 12 days the goods went to Ukraine in the city Dnepr. Everything is in excellent Condition. Now only need to figure out how to connect headphones to the phone. I recommend to all shop and store, everything is fast, high quality and prompt. Delivery service meest UA is very convenient, many points of issue and you choose which delivery address is convenient to get.
Святослав Шнайдер
Work. They seem huge, but they sit perfectly at me. They work fine. Mechanical buttons for me is a big plus.
Георгий Федотов
In general, not bad, for its own cost!))) but they are just huge!) both play sound, microphone works