Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bonifác Vesel
This product is the best of the best. I am satisfied… Perfect!!! Thank you.
Катерина Бабіак
Good packing and fast delivery.
Juliana Ocampo
The order arrived in 46 days, well packed and in good. State. Seller recommended
Эдуард Чернов
Headphones ordered from Russia. Came in four days, took in the nearest department of the CDEC. They work fine.
Кристина Журавлёвa
It came mega-fast!!! Packed very well. I did not communicate with the store. Until tried, it goes for a gift!
ירון עידן
sitting well in the ear , quality is good, recommend
Edward Martin
A+ Good product and prompt delivery, Thanks!!”””
Глеб Цветков
The goods arrived within the store week recommend
Gregorio Garrido
They listen very well and the finish is good. I hope they last. Very happy with the purchase. The store is serious and correct good product. I advise purchase.
Jorge Fernández
The product came as advertised by the store, with all its accessories and well packaged, he arrived in the estimated time to my country but due to the problems of the carrier arrived at my home in 20 more days, the seller was very attentive. Excellent product.
José Guadalupe Villanueva
Impressed with the quality of the product, very good quality audio quality. I loved them.
Andrew Lane
Product arrival within 23 days to Algeria, this is a good time The store deserves 5 stars on the speed of delivery request The product arrived in good condition and tightly wrapped The case of charging the case upon arrival was 68 percent Pending the operation of the speakers, I will later add my own review
Bianca Ferreira
Arrived in 7 days calendar was the fastest ever had. Phone is good price
Laura Osorio
They arrived in time and as the description says
Nicolás Fajardo
Excellent super recommended product, delivery time to Colombia was 16, highly recommended. The excellent sound. The microphone excellent. No need to contact the store
David Soto
They arrived earlier than I thought, although the box came a little hit and there was a detail on the charger screen. But hearing aids are perfect and very comfortable
Jose Sanchez
I really like it, that is exactly of the description, it was well packaged and works perfectly, excellent sound quality
Guillermo Arango
Excelente producto.
Manuel Chamorro
Excellent everything, came within 20 days of ordering it, I loved it.
Manuela Montoya
Product arrived well sealed, and it works perfectly Arrived in 3 weeks
Juan Carlos Bernal
Seller sent the package fast, took 22 days, according to the publication.
Elkin Vélez
Very good the battery is hard enough and the sound in good came very fast
Mauricio Quintero
They arrived nicely packed, the fastest delivery of all my orders, equal to the images and description, well the operation is all for gift so I can’t test them any longer. 100% I recommend.
Magdalena Alvarez
It’s the same product from the description I arrive fast bn service.
César Rendón
As I asked and as it says in the description, it sounds very good, well packed, connects very well, sounds n separately both headphones, is very good for the price so low, 100% recommended
Betty Richardson
Fu delivery very fast in 24 days arrived in Peru, they sound very good.
Esteban Arango
Good packaging, apparently they work well. They arrived in 18 days in Colombia. So far, so good. I’ll leave more feedback when I learn to use them. Recommend company, store and product
Santiago Ospina
It came in good, state and they really sound great for the price. They also arrived in the expected time.✌️
Nicolás Torres
Excellent Product, arrived earlier than scheduled, very well packed. The sound is perfect, they charge very fast. They are of excellent quality. Seller and product 100% recommended.
Cristina Zapata
Very good product, arrived in good condition and the sound is great, I was satisfied 100% recommending, shipping took 30 days to Colombia to my mind was quick
Кира Юрченко
Excellent headphones, came for a week. All packed, all whole. Sound good, were charged to 79%. thanks to the store for the good headphones
Iván Ospina
Excellent the product but did not arrive the color I ordered, safe and fast delivery.
Paulien van der Ven
Almost 2 months on should wait. But it is a fine product, works well
Antônio Ribeiro
Is the second buy very good… Very fast shipping
Sharon Green
The product in good is well packed arrived fast better than serpost mail arrived me in urban congratulations to the store
Віктор Давиденко
The parcel in Kharkiv came very quickly. The product corresponds to the description. The headphones were loaded. Product and store recommend
Александр Шевченко
Delivery 5 days. The box was a little crumpled, but it was the whole thing. Headphones work, liked. The sensor is very sensitive. Thank you store.
Daniel O’Sullivan
As in the description. Looks like a quality product. Went month
Alexander Chen
All very fast arrived in 12 days everything well protected all well intuitive, good sound good bluetooth range and good reaction with touch gestures
Алиса Рогачёвa
Thank you) the headphones are good, they are not packed, they came quickly
Sean Myers
He arrived in the estimated time, everything as presented in the photo. Just need to prove its duration.
Gabriel Navarrete
Good product, looks very good quality and works very well.
Francisco Javier Martín
In less than two weeks it has reached me in Spain, for this price it has a very good sound and the tactility goes perfect, I will certainly repeat again if I need to. The only thing I don’t like is that in the box it says 95dB and the store puts 120dB, what doesn’t belong or is right, but the sound is good, so I don’t care.
Willie Bryant
The product is as detailed, the bass sounds good for the price of hearing aids, they are comfortable and elegant, for value very good price os, besides they arrived in a very good time only 12 days here in Chimbarongo, Chile
Оскар Романов
Excellent headphones for every day. It is very convenient that there is no wire between the ears. With Masonic mode, this is especially relevant: you can easily and quickly pull out or insert. Communication does not tear, touch control is capricious, but you can get used to it. Delivered very quickly, by courier. Description The product corresponds, everything works, there is no damage. Good Goods and shop.
Инесса Зиминa
Packed perfectly, the headphones are good, the sound is excellent, according to time, how much charge does not yet check, I did not communicate with the store, but I advise
Enrique Castaño
I arrive very well packed and functional, as I expected.
Julián Herrera
It’s the third time I buy them and as usual, all very well. They come very well packaged and arrive super fast (less than 1 week). In my case, if I’m with them for a long time, they make me uncomfortable and I feel like I’m very hot in my ear but for the rest as I said before, all great.
Teresa Cordero
I got here in less than a month! The sound of the bass is great. Recommended!
Camilo Uribe
Order in good condition, and as it is in the images, arrived early
Manuela Gómez
The product corresponds to the description of very good quality, very good employee fast shipping arrive in cartagena Colombia in 18 days of very satisfied trail with recommended purchase the product and store 100% Thanks
Феликс Базовкин
Thank you headphones came, packed were very good, delivery fast
Михайлина Жердев
Very fast delivery 10 days to Riga. The sound is good, you need to get used to the sensor, it reacts with a secret delay. Holds in the ear tightly, does not fall out.
Juan Antonio Ávalos
Excellent product quality, looks and feels very premium touch, excellent sound quality and arrived in less than a month, very well packed and all the same as product description, I am very satisfied with the purchase, I will definitely buy again, thank you.
Лина Ковалевa
Came very quickly, for 1.5 weeks. The sound is good, it ends clearly. The box came half loaded, and the ears were split. Although they draw in the picture that without a box, everything came in a box with replaceable elastic bands for the ears. We’ll watch how many hours of music enough ears. The store and I recommend it.