Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Иван Евсеев
The product is not true instead of 5 liters 4 no, there is no ionizer
Вадим Воробьёв
Works well. I recommend it to everyone.
Григорий Рыбалко
The humidifier came quickly with the adapter under the interface. The device works fine. Of the pluses: budget, 5 liters capacity for water, which ensures continuous operation at maximum power up to 12 hours, easy to control, moisturizing a small room in 3 hours, it becomes even moist, relative silence of work, in the afternoon it is not heard at all, aromatherapy also works (there is a special capacity where you need to pour essential oil), turns off, When the water ends. Of the minuses: when the solenoid valve is triggered for the intake of water from the container, the broth occurs, which is well heard at night, it doesn’t really happen often. For the price-the quality of the humidifier is excellent, it is suitable for small rooms: Children’s, bedroom or need closer to the device.
Ульяна Завьяловa
Today received the goods. Thank you for your cooperation. Goodbye. 10 days to Krasnoyarsk, good quality goods. Russia Hi-China thank you!
Рoмaн Галицький
The humidifier is happy! Everything works as it should! Noise of work is not heard and it’s very good! The volume of 5 liters, manual adjustment of the steam level, a Chinese outlet but the store gave already two adapters! To purchase I advise! Video review on my YouTube channel “Isan pro China”
Богдан Панов
In the Samara region came in 6 days, whole, works. The adapter for the European plug is only very flimsy, I have no complaints to the humidifier)
Анатолий Савин
Very fast delivery, ordered December 7, received the 11th, the courier brought home, in the complete set an adapter for the euro socket. Works fine, slightly drilled water at Max Power.
Антон Шестаков
Compare nothing, I take the humidifier for the first time. It is not clear from the feelings whether the humidity in the room has changed. But it was cooler, and if you turn on at full power, then around a wet stain. At first I was afraid that they sent a defective, when after use I saw water at the bottom, it turns out that it should be. Small silicone yellow bath it is for oil, but advise after oil use all Rinse, or it will dry. Pour water into it is uncomfortable, and do not wash the tank from the inside. Externally it looks laconic, neat. It does not shine, for me it’s a plus. The noise is not strong, but when the room is quiet you pay attention. Delivery is fast, packed well, nothing broke. Included in the kit is a hot adapter for our outlets.
Simon Bauer
Thanks works. there is aromatization. The device works quietly.
Георгий Иванов
Delivery 5 days. I’m buying the second one. The first year worked, began a little humming, but it works.
Олеся Хромцовa
Thank you! The humidifier works. Delivery from Russia is fast, the courier brought home. The control is simple: the handle-twist turns on and the evaporation intensity is adjusted further. I just needed one, to connect to a smart Xiaomi outlet and create a script of work in a smart house.
Даниил Шевченко
From order to day… Bravo!!! The humidifier though and without excuses and shortcomings (in particular, the water level is poorly visible), but for such a price and quality-just a gift! I buy the second one (as a gift for the Christmas tree), the first one-it works smoothly for the third year. I agree-I use discyclated water.
Анатолий Романов
The resulting humidifier fully corresponds to the description. Works normally, confuses a significant moisture loss of the site up to 20 cm around the humidifier, I.E. Not on any surface can be put. The intensity of evaporation is high, leave it on, leaving for a long time from home, not worth it. In general, the price corresponds to the quality.
Лидия Ошуковa
Very good solution☝There is a compartment for aroma oils. Recommend
Семён Цыпченко
I still definitely can not say about buying. Charged for the night. In the morning I look-under it straight puddle on the parquet. But for a long time I chose, I read reviews… And now I think-marriage or not? By delivery-everything is fine, for 3 days to the apartment
Эльза Щербаковa
It came a week before Novosibirsk. The instruction is clear everything works. I’m happy with the purchase, I recommend the producer.
Борис Щуров
A good humidifier, quickly evaporates when the water ends without signaling, just turns off and everything. A little hear the fan, bulls, well, like everything in this price segment. In general, the purchase is satisfied, the delivery is fast
Оскар Васильев
Cool humidifier. But enough only for the room, the whole apartment will not moisturize. The plug does not fit the outlet, but there is an adapter. The order came in 15 days in the Trans-Baikal territory. Parcel tracked
Никита Цветков
Received the goods quickly, everything works, packing whole! Seller fire!
Ева Юрковa
It came quickly, it works.
Егор Хватов
The humidifier moisturizes 24 by 7. a full tank lasts for hours at 14 + at maximum power. Came quickly, by mail of Russia!
Елена Дьячковa
The humidifier is good, but what kind of morons sit here. You need to put it on something high and not on the floor, you’re done! Steam should come down from the height of the room and not on the floor! In short, the debits themselves that do so, personally, I’m fine with it, moisturizes as it should be room.
Наталья Веретенниковa
It’s been three days. No complaints. All is well.
Константин Хватов
Great humidifier! Came in 10 days. The instruction, however, in Chinese, but in the drawings everything is clear. The plug is euro, but there is an adapter. Buck is big, I think for the night is enough. In general, I’m happy as a Elephant!
Фёдор Жуков
Humidifier came, very fast (fastest parcel in all my order history) build quality is good, works properly. It worked for me.
Трофим Васильев
I order a third good humidifier. Simple as an ax. Can be recommended to buy not expensive humidifier made of quality material
Макс Хромцов
Good and reliable, not the first order, the previous one works without complaints the third year
Зинаида Юдинa
The humidifier is good, came a whole and working. The only negative is the delivery very long 45 days.
Kimberly Chavez
Good humidifier. It works quietly. Only took a very long time.
Елизавета Соловьёвa
Excellent humidifier, during the day is not difficult, and at night is very little heard, but under such a monotonous noise to fall asleep even easier 🙂 quickly moisturizes the air. I’ll try to add aromooil.
Арина Шадринa
It’s great. Not noisy. In a couple of days of use I can say, the air humidifier at the maximum around itself leaves dampness. This first thought it was leaking. In the end, I had to reduce the power. In the room it became better to breathe, even the Dream improved. A few days with a headache woke up, and after the humidifier was feeling better, the headache disappeared.☺I hope not a coincidence. The minus of this air humidifier is still there. It is inconvenient to fill the water and the flask itself with water just on top is inserted without fastening.
Катерина Гавриловa
Good Goods. Come quickly. Everything works. I bought it as a gift. Works quietly
Глеб Зимин
Its task is 100%. Without problems such as smart functions, Bluetooth, AI, etc. There is no water level backlight in this version. In general, the purchase is satisfied, its money is worth.
Виктор Богданов
Poured with water, dripped fir oil, everything works without any dancing, looks neat and beautiful, reliability will determine time
Наталья Румянцевa
The described functions perform. The volume of the tank is 5 liters. Plug Adapter for Russian sockets included. Mechanical adjustment.
Алексей Савельев
The goods in Russia were delivered in 11 days. Put the adapter for the plug. The fork itself is slightly bent, but not critical. This is the second humidifier that I ordered. The first exactly the same worked for 3 years. I hope that this will not fail))) I recommend
Зоряна Гриценко
Got, everything works, pretty quiet, Bulls a little,, you can sleep in a room where only the store is mixed up and sent with the wrong plug I ordered, I had to look for an adapter in the store at the place ..