Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ева Владимировa
Not so long, track tracking number on the entire route. Ordered three-all workers. Many modes, shines on all the money, what to say, I’m happy)
Czesław Wróbel
All compatible with description bulb has intense color light remote control without battery included shipment well packaged
Тимофей Данилов
The bulb came quickly, in a couple of weeks. For 250₽ straight find, most liked red, blue and pink. They shine more than anything. I took it for the video, I hope it will not strobe much)
Lawrence Henry
Very cool! I really like everything!) It’s dangerous to pack, of course, it seems to me that the bulb is a miracle, but still it’s intact!) A bunch of modes, setting the brightness in three stages, white color at the maximum level-very bright! Cool! The whole room’s lighting up like a day. Even the last bulb, regular, was dim) Here you can turn off the bulb from the remote, but without turning off the light switch. And here I wonder if it will burn, if I do not press the switch, and I will turn off the light from the remote, because the current is fed constantly to the bulb… I do not know… Batteries were not included! It’s worth counting! She traveled to Minsk for 36 days. Everything is cool, I like everything! Thank you!)
Horacy Janik
Fast shipping all is OK product VG. Quality Recommend store.
Катя СТЕФАНОВА
The product is fantastic. It works well and can be very bright. You can turn on and off the light from the remote and even set different brightness levels using it. The remote comes without a battery. Battery I used is a CR-2032.
Ethan Pichon
Frankly works great colors without vivid enough and well colored I love
Marc Sánchez
Super powerful for what I wanted her, it serves to illuminate the walls well and to be captured by a recording camera
Игорь Жданов
Chic, I advise, for you can lie on the bed and off/on from the remote
Оскар Щёголев
Nice lamp. There are four colors: blue, green, red and white. Blinks differently: quickly or slowly. But you can also leave one color. Or white normal make.
Yağmur Özden
The cargo will arrive on 1 October and arrived on 1 October the pallet is a little crushed but thanks to the air inside the product was not damaged
Nancy Day
Great product and fast delivery
Willie Simmons
This is great fun. I got one first, to see if they worked and how well. I’m very pleased. I think I’ll get more for Christmas presents.
John Olson
But I’m glad that they end up with me…
Глеб Веретенников
Shipping fast. The packaging is slightly torn. In the kit there is no 2032 battery. Took 10W, shines with flowers dull, white norms. Take 15W.
Алёна Даниловa
Delivery 10 days region 102. Everything works. Remote control without battery.
Аида Уткинa
Excellent bulb for your money, it came in 3 weeks
Vitór Barboza
Yes, was delivered as the description, am satisfied, is of great quality.
Fien Segers
Very fast delivery and object conforms to the description, very happy with my purchase
Майя Шестаковa
Super light bulb. Totally satisfied. The white light is bright as normal energy saving lamp. The rest of the colors are about twice as weak. The remote works well. Only need to buy a CR2025 or 2032 battery. I took 2032, came up. The packing crumpled, the main thing that came whole. In general, I am happy with the purchase.
Оксана Бондаренко
The parcel came quickly. About 12 days, or even less. Track tracked. The box was crumpled, but the lights were all right. Like any such lamps, shine brightly when there are reflective surfaces. IE with light walls, ceiling, etc. White light is very pleasant, not very yellow, and not like xenon. Very well simulates daylight. Other colors are not so bright, but quite colorful. The remote is without a battery.(CR2025). To open it, you need to press the recess in the opposite direction from the thing, where the battery itself. The remote is working. It is very convenient that you do not need to get up to turn off the light when the lamp works like a night light. There is brightness adjustment, both for white and color. And modes for changing colors. The remote is suitable for other such lamps. Included in the kit for each. How it works from the phone did not check. The purchase is very satisfied. Super. For such a price of quality it is better not to find. The room is atmospheric, it creates comfort. And hell, that’s convenient.
Silvia Lombardi
All ok lamp works well
Femke de Leeuw
Good arrived, only the packaging may something more protect from Dings
Давыд Степанов
Everything is fine, the daughter is delighted. Batteries are not included.
Emil Pascali
The bulbs are very nice but could still be better packaged.
Давид Евсеев
Delivery pleased. Fast. But the bulb was packed in a thin light. The box is all crumpled. It’s strange that the bulb remained intact. Works from the remote. No batteries. All colors + 5 modes. Thank you very much. I recommend a lamp. Packing needs to be improved
Екатерина Рогачёвa
I regret that I ordered, everything is crazy cool, bright, saturated, so there is still a disco effect, uuuuh is glad as a child. So also delivery to UFA took 9 days, sending fast: 3
Juhász Rezső
I ordered two and the package arrived after four weeks. The boxes became crumpled but protected their contents. I knew the batteries were missing from the remote, so I bought them earlier. The colors of the lamps are beautiful, but the brightness of 5W is low for us. This is my fault, so I will order two 10W ones as well.
Богдан Шестаков
The light is certainly weak for 15W, most likely about 8-5. But it works so far. But it is two days use
Герман Гаврилов
It’s been a long time. I took 15W-white lights bright, the colors are dim, but it should be. Beautiful, interesting, controlled from the console
Зоряна Довженко
OK, got it! Came quickly in 20 days! Surprisingly, the box is not crumpled, everything is whole. I have not tried it yet, I need batteries and the bulb itself works. Thank you to the store and 5 +++! Recommend!
Инесса Шестаковa
I really liked the lamp with the remote control. Everything came safe and sound. It looks very good in work. Seller recommend.
Леон Бублик
The lamp is good, delivery is just under a month. One minus in the remote there is no battery. So you can buy a regular 3V “tablet” in advance
Влад Ивков
Although they connected the parcels, still crumpled came, in 14 days, most importantly everything works, brightness normal, white light normal, not too bright, not dim, medium. Color is no longer so bright, but for a not a big room will come down, if you have a bright room, walls/ceiling are light, and the light will be brighter. I ordered with garlands light so the room is quite lit, a couple of colors on the photo provided
Зоя Щукинa
Norm light bulb, shines bright, with a purple color, ahoodly mow❤& Middot;
Manon Chevallier
Delivery is long but I am very satisfied thank you
Peter Keller
Arrived in Switzerland after around 3 weeks. Wonderful, that the supply chains are working smoothly again! The cardboard boxes seemed very damaged, but the bulbs were undamaged. I already ordered the same product before, but the product seems to have changed in the last year. It got a bit smaller, but still has the same or even more light intensity. I am not sure how this will affect longevity of the lamp, as I think my old LEDs died due to heat (not completely, but they had difficulties many times at startup). The old one lived for 1 year of daily usage around 4-6 hours, so maybe 1000 hours. Still a great deal for this price. The remote control is always the same and I always keep the same one and throw new ones away, so I would like the option with or without remote control, but I guess this will not be happening.
Михаил Юрков
The bulb came in excellent condition, afraid that there would be glass, but there is no plastic. Functions work everything. The parcel came very quickly, in two weeks
Kyle Mendoza
All modes work, turns on the remote control, sending super fast, the thing interesting tired of putting another color, for fans of disco there is a strabiscopa mode)
Ángeles Lorenzo
All right! Bright white but the rest of colors not so bright. For a small room it is luxury. It takes less than 2 weeks to arrive in Madrid
Jack Kelly
good value product. and good build quality for the price. fast delivery
Miguel Ramos
I love it! A come super fast, the white light lights A lot, cool colors and also has par mode that change color alone and also does flicker disco roll, the truth is great, I just hope it lasts for the rest I love it. Command comes without battery a cr2025
Константин Казаков
Came quickly, shines well, white light is also bright, there are three brightness modes. The remote takes far. Recommend.
Kenneth Cooper
Fast shipping! Exactly what I was looking for!
Григорий Щукин
In the future I will buy more of these bulbs. Because it is super bulb! Bright Shining, bright colors. The only thing was not a battery in the remote. 5 +
Полина Николаевa
Pretty small, but okay. I haven’t tried it yet if there’s a problem.
מיטל פרץ
Delivery is very fast less than 20 days. During the crown. Works perfectly colors change, makes brighter dim. Recommend 100%
Алиса Яшинa
The goods came damaged. The board of the console is broken …. Opened a dispute, the money was returned the same day. I’ll order again…
מאיר ערן
Shipping arrived real quick. packaging was very good. Really strong light and colors are great. highly recommend!!!
Алексей Чернов
The bulb liked. I ordered 4 more to hang a chandelier!
Сабина Дьячковa
I order, already 2 times, everything is super❤
Игорь Базовкин
Very many colors (yellow, green, red, blue, purple, white) there is automatic switching fast and slow. It is possible to make each light lighter or darker. There are white flashing. Very cool thing. I took one and on the balcony. There is an idea to buy several in the room. Many thanks to the store! Recommend!