Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
O***n
Works well even being nicer
P***y
Works with Alice through Tuya. Each socket is controlled separately, the USB pores are all together and the extension cable itself is completely. I’m happy with the purchase.
Customer
It works well. The only thing I find missing is that the USB charge was turbo. Otherwise, it performs its function
S***y
Everything works.
V***r
OK.
G***c
Packed well, everything is beautiful, everything works
H***m
Very good. Hand with each turn off is not four.
Д***а
I’m delighted! Everything works! USB ports work on an equal basis with other rejected, no complaints
E***h
Good extension. You can control each outlet.
5***r
GOOD!!!
S***e
Terrific second buy. Google interlocking being well designations changed and easy. Highly recommended.
D***n
The goods are satisfied. Made of quality materials, it is even pleasant to the touch
S***a
Everything is in accordance with the description. Tied to smart life. Each outlet was named, each outlet was asked by a script on and off
T***n
Lengthener Super immediately connected, works with Alice. I will take more
P***a
It’s the second to buy, it has 5 connection points (usb is just one)
S***y
It’s fine. The goods came very quickly. The store sent it immediately. I didn’t talk to him. I definitely advise both the goods and the seller. Connected via the Digma SmartLife app. Everything works fine. Just as well clenched to Alice (mini-column). I was able to take every exit to a certain action. The only thing, the USB unit can not be configured to turn on-off separately by kazhlfi yusb. You can only turn on and off the entire unit. But this is critical, I do not bother. The rest of the functions are elegant. The goods are made of quality plastic. I am, as they say, happy as an elephant. Everything works, everything turns on-turns off. Two weeks as in work-the flight is normal. I advise everyone who is interested in the topic of a smart house for inexpensive.
F***k
Tasty fast shipped and within indicate time within. Friendly and quick reply had to questions. Plug box looks tidy and solid off. Easy to add through an app.
P***u
1L (January January day arrival
K***r
Well received
K***m
Install the school but very well Busin.
G***h
Second bought the first off slightly Machine sound or long original Sound. it will be not to jump into living in the second products for 뽁 뽁 is wrapped with imported from Nye fully multi 쩡 I’m bed beside two and three, satisfied!
A***z
The second one he bought. Perfect.
G***r
Shipping the moon so hung as you Smart Life player will work well with individual switch controller, time book on,off can be up to you so much nicer
T***g
good product
우***김
Size perfect fit and very well Busin
A***v
Haven’t checked yet
T***n
Awesome thing, made friends with Alice without problems. Now the house became a little smarter). Cost 1200 with a coupon 1 K from 2 K.
N***v
Excellent. Recommend
0***r
Great thing. I’m taking two.
A***v
Great extension. The quality is excellent.
X***Y
I like it though it’s a bit expensive but I’m satisfied
E***a
I order the third extension from this store, an excellent extension fully performs its functionality
A***n
Works perfect with Google Home. It looks in good quality and its link was simple and fast. Recommended