Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dominika Baran
I am very satisfied. Oby działała although 2 years. Only potrafią is lost after ruchach PTZ presets.
Pedro Cavalcanti
The product arrived in a good package. The app is easy to configure.
Cian O’Sullivan
Haven’t put it outside yet but seems working good inside, attached to the phone, good quality
Antônio Teixeira
As described, app very good, easy to use and setup, image quality compatible with camera value.
Любовь Ушаковa
The camera is excellent in price-quality ratio. Disadvantages: noise swivel mechanism, in terms of security, the memory card should be hidden in the case more reliable.
Давыд Плотников
It was about 20 in the NSO. Norms, everything works
Guilherme Barboza
Great product, recommend this store
Franciso Schmidt
Great product, night picture very good indeed. Arrive in 27 days without additional fees
Gabriel Schmidt
Arrived with 11 days All OK!
Трофим Игнатьев
Thank you, it came for 5 days Krasnodar Territory The goods are whole in appearance, everything is super, the courier brought to the House, the camera looks whole, the box too, the store is sociable, well done, even the gift was done, thank you very much, just needed an incinerator, very cool!!! I’ll use the camera if I write that if nothing is complemented, then everything works and is wonderful!)
Тарас Александров
Before St. Petersburg (delivery from Russia) delivered by courier in 3 days. The camera is made soundly, checked everything works. Included: Camera, instruction (in English), power supply, SD card (if ordered with it), wires for connecting via wired Internet. Now about the camera. The connection is not difficult, but the edit had to translate the instruction into Russian. The camera can be remotely X, I.E. Your voice can hear the one next to the camera. Until once I did not lose WiFi connection. In general, I’m happy, now let’s see how much will work. If it works without problems, I’ll order more.
Марат Цветков
Super camera at a super price. Better than iy. Installed at the cottage, connected to the router with SIM card and everything is OK) good working motion detector and object tracking. The app is convenient icsee. there is a small bug with a turn, turns in the opposite direction. But this is a trifle.
Ян Баданин
Everything is super
Donald West
Good camera, easy setup, although I haven’t fully installed it yet, I hope I can leave it up tomorrow and running.
Lucas Silva
Excellent purchase. Still will test. Then come back and leave an additional comment about the product.
Никита Александров
Cameras took 2. Delivery is fast (a week from Moscow to Krasnoyarsk) directly into the hands, but the track was not tracked on the proposed site. Cameras are excellent, with sound, with notifications, motion sensor, through the application from the instructions configured and connected without problems!
Михайло Галицький
Camera fire. The moment is connected. I’m still happy
Wanda Janik
Very good equipment. As most recommended!
Janice Jacobs
Thank you! The camera came in a crumpled box, but whole! Until I did!
Lori Robertson
Very Good
Альберт Овчинников
Delivery 1 month. One box is slightly crumpled, but both cameras are whole.
Manuela Gonzáles
Excellent product. Super fast and really reliable as promised.
Guilherme Melo
Great camera! Recommend the store. Arrived in less than 30 days.
Эдгар Кузнецов
Thank you! Received the parcel, purchase satisfied!
Ульяна Семёновa
Excellent thing, I bought it because I advised a friend, he installed it for me! everything is super
João Schmitz
First a very good excellent to intende English will take a while to regulate it otherwise excellent, very good come with 15 days
Мария Буркавцовa
It came quickly a box a little on the crumpled and so everything is whole I’m happy with recommend.
Luís Ribeiro
Great product, exceeded expectations. Exceptional quality, will for sure. Configured in application, activated the notification motion… Excellent Product!! The shipping was amazing, made the purchase 24/12 and reached 06/01.
Victor Morais
Seller. Very good and fast just called. Ta great .. But need to see. The overall operation .. Can buy. Great. Camera and well packed…
Marcel Brunner
Packet well packed arrived. Camera works, all tip top. Have already several things at this shop ordered. I can the shop recommend!
Kauan German
Still not bad tested appears its very good, the size is smaller than a camera that bought before.
Настасья Юрьевa
Got all the whole but EA connected the connection I will add the goods as it is buried!
Алёна Ротару
Everything corresponds to the description. The box is slightly crumpled, but inside everything is whole. Delivery was very fast, ordered on January 8 and on January 11 already received an order. The Courier is very polite!
Larissa Santos
Excellent Product, worth every penny.
Максим Гриценко
Everything came quickly everything works excellent connected both cameras recommend the store to the store all health and good
Luisa Almeida
Good night fine already came yes thank you perfect parabens
Małgorzata Bąk
Camera Works exquisitely, miałam problem combination with application but little combination and the failed. Has a built-in speaker, you can by telephone notify przestępcę lest left posesję. Minus the short cable. Not komunikowalam the store
Аида Калининa
Awesome camera, everything I need in it.
Станислав Щёголев
The camera is good, adjustable easily, the image quality is normal. However, my camera had a small Luft on both axes of movement, for this jamb the store returned part of the amount. Overall satisfied
Vitória Dias
Perfect! Great picture, recommend use network cable
Rebecca Larson
Just received, she should still instaleren and see if everything works so as promised. Was equally exciting with postnl becouse the clearance procedures but everything was good.
Єгор Беленко
Finally came the camera ordered 27.08.20, and came 14.11.20 already thought of opening a dispute.
Eduardo Barboza
Got everything right, great product thank you
Adriana Gonçalves
Very good product arrived very quickly indicate the selling
Галина Фёдоровa
Fast delivery in Russia, brought by a courier. The application is up, the cameras are working. I recommend.
Wanda Wójcik
Delivery time approx. 3 weeks. Very well packaged. Quality OK. Equipment is working perfectly. Image quality very good. The only difficulty it first registration and configuration but step by step and DA to do.
Людмила Авдеевa
Delivered in 4 days by courier. Loud intercom. Good qulity. Set up in 5 minutes. Self-tapping in the kit about nothing, very short, but it’s picky.
Влад Яшин
All received, packing whole. Checked everything works. Connected to home WiFi and tried through mobile Internet. Controlled. Thank you.
Erick Gomez
Great product described exactly as in AD recommended.
Регина Макаровa
Took on the recommendation of a friend, everything came whole and quickly, after use I will add a review
Samuel Alves
Just like the product description. Unfortunately, due to the postal strike here in Brazil took forever to get in my home. But before 20 days was already here in my state. The store sent the request very fast. Recommend to everyone!