Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***s
I have to recognize that the case looks simple but the quality of the hearing aid is if it is very good and the sound very good. It kind of lacks a bit of serious but already adjusting the equalization of the music player looks good. Just for a few moments the bluetooth connection is lagging but I think it’s just in case I cel that it has a lot of applications. I recommend it. Good product. I’ll see how it goes here two weeks.
Customer
The KZ S1D sound good for the price, slightly base heavy however for commuting/walking they’re great. Very lightweight and I have had no issues with connectivity. The case is on the larger side compared to similar price point true wireless buds. Overall 4/5, good value and decent sound.
G***a
What to write, headphones are the same as and other short-circuit, they Huge and this is the main problem because you’ll accidentally poke sensor, can not know how you can turn it off. Light sound, well, what kind of sound for the same amount. In general, if you have a short-circuit and like size, you can take.
F***l
Pros: Quality earphone, which promises… Venture to say that he has one of the best qualities of audio on his price Cons: The touch delay a little to answer The charger is not USB-C
W***a
Lack of serious makes much difference in
A***a
thank you
Customer
pretty good!
I***k
Very good earbuds for the price, Bluetooth works well
Customer
Very good earphones, maybe even in Moondrop level.
A***v
He’s wearing headphones. Not worth your money, especially now. It is impossible to place in the ear, so as to somehow feel the bass. While you experiment, the cyka sensor will turn on/off a hundred times. The color is cool, do not take it away! Take Sony.
V***y
Great Sound. I can’t believe it’s so cheap.
M***k
Top for his grandmother
A***o
Everything is wonderful. A small minus for me-I’ll have to look for third-party ambrochures. To surprise, no one came up. But this is not a problem. Ambrospure I have a lot-I’ll pick up
V***v
Play well! But the top is a little rash. The frequency balance is good. Got to get used to it.
M***a
Earphone great and well packed. But it took to get.
V***y
Good, I’m satisfied.
S***y
Headphones are received, everything is fine. Thank you.
Customer
Bass and treble is good, but the mids are slightly quiet. Very very good for the price overall.