Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
6***r
Good product. It matches the description. Very good sound quality for both music and calling. Only point to improve, the shipping time, placed the order on 23 December and received in one month. The case, is an excellent external battery for charging individually or in pairs, easy connection to the phone. By the way, only 4 pads arrived instead of the 6 promised. Despite everything, I recommend.
L***a
Headphones class! Everything works! I ordered 12.11, and I already received 27.11. Charging is already full. With the store did not communicate, but he respect! I recommend definitely!
R***
Plastic could be better, feels good in the ears, the multifunctional button does not have good touch, I will update with operation. Shipping to Mexico super fast.
V***o
Have my order in good condition and received as described. Received it in 2 weeks 🙂 I give ***** and * extra stars for the good packaging! Works as it should and is described. Good quality price! Recommend this store.
B***n
Good product, like described on site. Seller ok. Recomend.
I***
It all came whole. Packing at the highest level. Sending Dosta super. Sinia headphones connected quickly took for demolition. They work fast. They’re white. A little remembered, the left did not want to work, sometimes the music will get stuck in white. Sound good. To the store for sending and packing more buyer and good luck. Seller recommend. I hope to work for a long time.
Customer
Great came well and before what I was told
E***a
Good quality sound earbuds. Fast lighting delivery to USA
I***s
Good product. With good quality and loud. Still not tested battery.
Customer
Very quickly, it is heard very well, they connected very quickly to the mobile, battery life is missing. Very happy with the purchase
E***s
Excellent product, is the second bought. Well packed and arrived very fast. Recommend for sure!!
S***i
The goods came to Canada in 3 weeks, very well packed (reliable) How will work, time will show, and so far everyone is happy, the store rekamenduyu
A***d
O product arrived ahead of time and is very good and beautiful store recommend sent to Holy Cross Capibaribe pernambuco Brasil
G***g
It took a little longer, but I came in good shape, I loved them, very good sound. I recommend them
E***a
Best store ever!!! I ordered “No package box” and they gave me EVERYTHING including certificate and manual. GREAT packaging in bubble wrap, I hope the earphones work.
S***n
Not bad, but talking about them like you speak from far away.
Customer
Good quality product, I am satisfied
J***
Very good quality and arrived in estimated time
J***J
Rated for days only. Low price Great for EE Manual is stale, long data. ㅎ ㅎ
Customer
Excellent quality and loud sound level. Easy connection and touch works very well. Very satisfied!! Super fast. Surprisingly fast as never was.
K***a
Everything corresponds to the description. Sent the goods quickly, long held at the post office in Ukraine. The sound is excellent. The only drawback-for small and medium ears they are great. So tightly do not fit and hang out a little. I did not communicate with the store.
F***f
The headphones came very quickly in 20 days. Packed very well. The sound is super, already were charged. Of the minuses: As for me, the box is a little uncomfortable to open, and of course a little big, although it is convenient to hold on to the arch of pleasant silicone, do not rub. Seller recommend
K***r
It’s very convenient and operate well. But I did’t recongnize that it has different colors of each sides. Althought it is worth to buying it due to quick delivery services, the quality of product and economical prices. Thanks. I will enjoy it.
Y***v
Work perfectly. sorry instruction not for Russian-did not immediately master touch control)). The order came from Russia within 7 days. I’ll see how long will work))
Customer
Impressive, at the moment they sound very good and very easy to use, plus they adapt very well
N***r
It’s fast
A***i
The product is of high quality. The product is identical to the specifications and pictures shown in the description. Price is proportional to product quality. Fast shipping by store. Fast delivery by shipping company. I recommend this product and this seller.
J***a
The product arrived in perfect condition, specifications and well packed.
S***l
Great, awesome. Load in the box or individually. Recommended 100%
B***m
Excellent Product, delivered early Super agile and responsible product very well packed, top
Y***a
The goods came to Chelyabinsk for 15 days, the headphones are cool, the sound is excellent, when calling and talking foreign noise, Echo is neither in the phone nor in the headphones, and they were pleased with soft, silicone perfume, when you do not feel them at all, when you run, jumping, talking their heads, they don’t move, Husband is happy, I recommend the store
I***o
In principle very well, I have to try them. They arrive with a 96% battery.
R***s
Perfect fits perfectly not bother the sound is very good a cost effective recommend the only bad were the office that are not delivering in my region + could withdraw the otherwise Vamo test + to see if it gets cool even will test + Lo cycling the store sent very fast arrived in 26 days
Customer
Receive well packed parcel as the store indicates. Good communication and fast transport have 5 stars. I will definitely buy again.
Customer
Good quality and fast shipping
Customer
The goods according to the description. The store is responsive. Recommend.
V***v
Fast shipping. Came charged, so I immediately checked. Excellent sound, powerful bass. The signal is kept around the apartment, 2 internal walls do not interfere. At a small distance to the phone (less than a meter), the sound is sometimes etched, but these are trifles. Slightly weak microphone, but the sound is clear
D***v
Packed perfectly. Both earphone work. Delivery fast, in Novosibirsk 4 days. Thank you. How long does not work yet checked. It’s worth the money. recommend. took the black ones.
Customer
Perfect! Very well packed, sound quality and material are awesome.
Customer
I recommend the store, everything sent quickly and quickly. Fully corresponds to the description, the sound of the headphones is good, the ear holds well, the goods are packed well.
Customer
Headphones are super, I liked everything, thank you very much to the store, he’s done well
Customer
This is the post office. OK. Headphones work. The charged came to 84% charge. The sound is excellent. Normally connected. I am happy.
D***a
The parcel was received, in the form of excellent headphones, unexpectedly… Impressed me, I recommend the store and the goods!)
Customer
Headphones Super!! Very happy. There is everything in the kit and a box, ear pads are replaceable, charging cables. Although I took the cheapest. Black/White
Customer
Good headphones, the sound is loud.
M***A
There were headphones almost a month before Vladimir. The very idea is very cool, it’s convenient for me when there are such soft holders behind the ear. The box perfectly charges, keep the headphones charge is also very good. But, of course, the sound upset me. Bass in general almost no, installation of the application эквалайзера partially solved the problem, but not at all 100%. I will not recommend all the same I think the sound could do better even for such money.
A***i
Come quickly. For its price is a good option, all the same, the microphone works, the noise is weak of course, like the bass) but in principle, the difference in price plays its role. If you take my Sony for $300 and these for $15, the difference is colossal. If you take my old Wireless for $30 and these are quite at the level. Don’t wait for Superbass, be realistic. They work, like until they are buggy, quickly podkl to Bluetooth. Came packed perfectly and charged for 90%, this is a pleasant little thing. In the set of charging case and cord Recommend. With the store did not communicate, to South Korea reached the bottom 7, plus breakage for 3 then way from the Mail, in general in 2 weeks reached)
Customer
Recommend. Cool headphones, good sound
A***a
Three weeks went to Estonia. Good packing, no damage) in the charge there is an indicator, the headphones themselves look like a hearing aid, but they sit well) in the complete set of wire and pads. I’m happy) I went running with a new device
V***k
Cool headphones!!! For my ear just right and fasteners: ears do not hurt, there is no discomfort. For small ears just right. The sound is very clear, but they are only suitable for listening, as for negotiations are not suitable. Connect with the phone in kind, you need to find a point to turn on the earphone itself-this is a Senser point. I hold my finger on the earphone in the ear itself. You can connect only one naush earphone, the second will wait for its time. In working mode-they work, about 1,5 hours, it did not work well to see. In general, the headphones are very satisfied, but their husband is small in size.
Customer
Headphones are excellent, the store sent quickly, the quality is excellent, the sound is excellent, in the management of simple, with iPhone Connect, the quality of the package is excellent! I’m very pleased! thank you very much!
P***a
The order arrived very quickly. It works really well for now. It connected very quickly.
Customer
The order came safely and safely. The quality is excellent. The sound is clear, the bass is deep. For its price is the most. Seller recommend.
T***a
headphones are good, came to Israel quickly. I recommend the store and the product
R***s
Product excellent audio quality, ease of use.