Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Iuri Teixeira
Excellent Product!! Am impressed with the sound quality and material! Is very comfortable, am very picky with music and this device is great! Thanks and congratulations to Anker! Recommend!
Júlia Silva
Excellent like Great store worth buying
Nicolas Gomes
Great product, cost-effective, comfortable and just a little heavy.
Mateus Montes
Very good. Connect the Bluetooth 2 devices at the same time and arrived in amazing 8 days
Felipe Silva
Good product, can improve, but give encareceria product, am satisfied, not know if to answer calls on phone, has a good record, after used you exchange not KKK
Joaquim Silva
Purchases are coming very fast *-* The phone, can say: -Excellent cost-effective -Build quality very good -Very comfortable, covered my entire ear -A little heavy who knows, but nothing not accustomed -Excellent sound, crystalline and amazing bass Satisfied the/
Amanda Santiago
great headphones, if you don’t mind not having active noise canceling, get this
Sophia Sousa
Excellent product. Arrived in 14 days. Am satisfied.
Heitor Almeida
This phone is the most loved sound wonderful battery life 60 HS comfortable not hurt the ear, congratulations to store, took about 20 to 23 days more worth it. Thank you.
Bilal Sulemani
great quality and really good bass considering the price range 10/10 the cushions are very soft and fits very comfortably on ears
Gustavo Cruz
Excellent product quality, sealed box came and amazingly arrived in seven days after posted from China to Sao Paulo
אבנר כרמל
i received the package after 40 days..slow shiping especially when you need thos. the packaging of the product was crushed, I have never received a product like this i did not expect to receive a product like this especially from a familiar company. i was relieved to see that the product was not damaged, and it works well, except for a static noise that I still do not know where it is coming from (It’s very annoying ). I tried the product and it is good: Both in Bluetooth and with AUX it gives value for the price. The bass button is really cool and you can feel the bass. Bottom line, the product is worth $ 30-40 but it does not compete with companies that are in the high leagues of headphones, not even with companies of gaming headphones – I have RAZER headphones and with the help of computer software you can change their bass and it is better quality. Great budgeted headphones, especially since there is a Bluetooth option.
Otávio Cavalcante
Arrived in perfect condition and working as the waiting.
Bruno Gomes
Great audio quality and fast delivery 10 days calendar
Kauan Gonzáles
The sound quality is amazing and the construction and finish earphone is great brand Anker is sensational
Brian Alexander
Thanks, another one great product from Anker, top quality, great sound, very satisfied.
Orgest Duro
As described, sealed box brand new. Arrived in only one week, crazily fast. The sound is superb with my phone, no need for equaliser. With my pc needed some equalising expecially with Bluetooth, the bass and tremble was rather high for my taste. But with wire it was fine. The cushions are memory foam, soft for the ears and don’t hurt for long time usage. The ears enter completely to the cushions providing a natural noise reduction. I like them a lot, great for travelling.
André Melo
Excellent build quality. And the sound headphones forget, are really very good! The extra base is a power! Recommend the purchase of product and the store Anker. All perfect!
Erick Cruz
Very good
Beatriz Barbosa
Arrived in 25 days calendar, the earphone is excellent, very good construction, the audio is excellent. Found a little heavy, but not bother. The bass up works very well.
Felipe Santos
Super fast, excellent product quality. Recommend 100%
Victor Gonçalves
The earphone is excellent. Has a beautiful design and is absurdly comfortable. The sound quality is very good. Not taxed and arrived at my house in amazing 10 days.
Henrique Cavalcanti
Excellent Product, great construction, great sound quality, worth, take 7 working days to arrive.
Cauã Moraes
Great store. Package arrived fast before the deadline. Safe package not suffer any damage during shipping. I am very satisfied. Recommend the seller!
Игорь Рогачёв
Excellent headphones for their price. Bluetooth 5.0. Batteries last for a long time, sound quality at altitude. Of the minuses too pronounced low frequencies, why you need a button to increase the bass is not clear, because. And without it, the bass through the Chur is overstated. In the rest, the sound is excellent, the ears are comfortable, they look good. The radius of action, n about the house with газобетонными walls of 100 m2, the signal is not lost. We came in a little more than two weeks.
Livia Cavalcante
It is quite comfortable, has a sound absurd, work on Xbox auxiliary connecting the cable that comes in the box and is better than many very 7.1.
Guilherme Pinto
Phone very good, better than I expected, great sound quality finish forget, came very well packed and took 15 calendar days to arrive in my hand.
Marcos Ferreira
Excellent Product The sound is blow! Am satisfied with the purchase
Leonardo Costa
Arrived very quickly, bought 11/11 and arrived HJ .. Top .. Will make a unboxing and first impressions on my YouTube channel, give a past there and not forget the like and subscribe, channel name is smart tech VLW guys TMJ ..
Miguel Carvalho
Got everything right, loved the. Excellent quality and serious clean and strong. Anker never disappoint! Fast delivery and high quality, perfect.
Kauê Moraes
Exceeded my expectations, product quality is excellent! The sound is very clean and bassup function is wonderful! Got a promotion very good but it worth every penny of your normal price. Arrived with 13 consecutive days and was not taxed.
Victor Ferreira
Excellent product quality, if the Anker can buy without fear.
Sophia Gonzáles
The product arrived well packaged and quality surprised me. Isolate the external sounds, has good bass and is very comfortable to be over ear. Sure is something that recommend to my friends.
Любовь Рыбалко
Delivery to Samara week, courier to the apartment. In the box except headphone instruction in pictures, meter aux cable and USB-C charging cable. The quality of the headphones is excellent. With the iPhone Xs became friends without problems. I liked the sound.
Глеб Седых
In general, very good headphones, only the delay in games is very high (about 1 second) and because of the strong bass, some music turns into porridge. In the rest, the sound is very worthy for such a price. Delivered the courier to the apartment.
Amanda Silva
Congratulations the product arrived in eight days, product very top;
Guilherme Costa
Simply spectacular, very good Made the purchase 01/12 11/12 day arrived here in Sao Paulo Southern… amazing Very fast, the sound quality and very good, for those who like serious is sensational… worth every penny. Received the box in perfect condition, well packed.
Pedro Teixeira
Product quality, battery lasts very serious well defined and very comfortable.
Kaio Araújo
Quality topppp, high top, serious top, steel rod, very comfortable, not hurt who wears glasses. Ameeeei! Delivery was very fast. Arrived in less than a month.
יהודה אברהם
very good quality.it took 1.5 months for the headphones to arrive.fast enough.
João Teixeira
Great product took the post because very bad. recommend
Bruce Boyd
Ears are cool) made very high quality. But it’s quiet for me. There is not enough noise reduction, but they play qualitatively.
Renan German
Very good. Ideal for gym, good bass without tangle. Warm a little ear the Q3 is more comfortable and clean but this model is fun.
Elizabeth Vargas
After 2 weeks since I ordered it, it arrived. Faster than I expected. I was impressed by the sound and the workmanship of the product. It looks very decent. The clarity of the sound is superb. High frequency response is passable. Bass is quite dominant. Nevertheless the middle range is bit muffled with comparison to Sennheiser. There is no need to ever use “BassUp”. Blue tooth connection reaches quite far in terms of distance. Way way better than any other earbuds I own. The On/off switch is necessary. Battery has been high after a day of use. It doesn’t look cheap at all. One thing though, it is quite heavy, a bit too heavy than my liking. I can’t imagine using it for workout. You will get a sore neck for sure. For <$40, it is superb. Very satisfied.
Gabrielly Barboza
Very good product, excellent audio quality, the battery lasts long even was so surprised, not taxed, like the product.
Erick Schmitz
Perfect for those who enjoy Bass, the audio Not bursts, perfect in that price range
Paulo Sousa
Delivery was very fast, live in RJ and arrived in 8 days. The phone has a good construction and is beautiful aesthetically. Foams are very comfortable, can stand hours with the headphone without feel discomfort some, they also muffle sound well external. The sound quality surprised me, it has the loud volume and bass well marked. Use it on PC with a Bluetooth adapter 5.0 to see movies, series, videos and study, not realized delay some. Still not tested if there is delay with games. Sure this phone is an excellent purchase at your cost-effective, paid 150 dollars and am very satisfied!
Juraci Fernandez
Earphone very comfortable. Very good sound quality. Good record. Best value.
Lucas Cavalcante
Top too! One of the best ever used. Is a who like bass, so is already warned.
Luiza Pereira
The sound quality is good, with strong bass. Very comfortable, good quality and good workmanship. Met expectations. Arrived in 9 days.
Joseane Montes
Great quality, perfect workmanship, fits perfectly in ear sealing external sound. Only found serious very strong, disrupt some situations. But overall is a great buy.