Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***p
Very satisfied and thanks for the store he sent me gift with my order Very recommended
H***r
Works well, arrived super fast! 🙂
L***n
I’m very satisfied
R***s
Looks good
V***v
Very good store recommended
E***v
Fast delivery, works well
G***d
Very good product!
A***n
Excellent holder with charging. The most important advantage (compared to rock) is on the clip, which you cling to the grill duct there is a small ledge that perfectly holds and does not jump out. At rock-from shaking constantly fell the entire holder with the phone on the floor. Respect baseusa. Of the minuses-already, probably it’s time to go to USB-C or lightning-you could at least have another phone without Qi charge, here’s a microUSB… extra unnecessary wiring in the car. And, again, compared to the rock-the silicone case slips badly, a little needs to be adjusted, when you install. Not critical… Recommend! Delivered in two weeks. Works perfectly.
N***s
Works and looks fine as usual Baseus! Oh by the way do not buy the same charger but with electronic holder – braked down in 3 month unfortunately!!!
G***r
Very good quality.
M***m
exect same as in pictures
Customer
I barely get it and wow that packaging quality and additional material is compatible with iPhone 11 plus se attach super well to the cell phone congratulations I’ll use it and see the workings and charging
D***R
The phone and the product fall down every time you put it on the ac in the car
A***v
ok
O***r
The product arrived and it is excellent and it came fast and it works as it says in the product
E***v
Excellent holder, looks good. Like all holders of such a design a little rattle “legs-hands”, if the holder shake, I’m not worried. Charges iPhone 11 from charging 1.8A. Recommend.
R***s
It’s like the description. Works fine!
D***s
The best.
M***r
Thank you, the order went 2 months to Israel wire for Samsung S 10 does not fit ..
Customer
Good
M***a
I thing it is one of the best on the market. During riding it sometimes disconnects because of jumps
M***k
With stickers-protectors in the side legs is really caressing, the phone though ultraklim but is not fixed, but in need to shoot, which is not easy. Quality is good
S***o
Good
D***v
61 days to Moscow. Charging is good, I take the second time, although last time I arrived very quickly.
G***n
good product
D***u
Works well, carries the cellphone without problems, not very big and secure the phone perfectly, even in roads more complicated. Good quality, very satisfied
S***j
Everything was delivered. I paid additional money in my country for VAT.
D***v
All the rules, why did I think that wireless charging is fast, but there is no
A***k
Delivery was long: to Moscow the goods category plus more than a month drove. In general, a beautiful fastener-nothing falls off, does not luftit, charges well. For iPhone 10-11pro is great.
V***v
Excellent for your money device! X charges normally! Fast Delivery 10 days to Moscow. Seller recommend!
R***r
great product feets great
K***n
Super! But why still micro-USB?
Customer
On the deflector, the holder keeps badly if the phone is heavy.