Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Трофим Николаев
The alarm performs all its functions. Not very sensitive in the range of detection, but quite satisfied. Difficult to set up without Russian instructions, in English Google-translator to help. In short: hold the button “gear”, input to the programming mode, red LEDs light up, select the channels of the sensors by color, cause the sensor to start. Melody on the channel select the key “musical key”. There are several choice options: music and English voice reporting channel number, just melody, no music and voice (only blinking LEDs). To remove the sensor from the memory of the receiver, you need on the corresponding channel, Press and hold the “gear” button until the receiver squeaks and blinks 4 times. to exit the programming mode, you need to press the “gear” button until all the colors of the channels (red, green, blue, purple) or wait 20 seconds.
Marion Pasquier
Works very well, I tested at 100m, beautiful
Jonathan Garza
Very good, thanks.
Влад Галкин
The product corresponds to the description. Everything works fine, the sensors are connected to the alarm without problems. I order not the first time. Fast shipping. To store, thank you!
Kairat Salamatov
Delivered on time. not yet checked in the case
Natálie Skoda
everything as described. super satisfied. great fast shipping. after ordering it took 10days do deliver to czech republic
Анжела Окуловa
Is working
Andrea Soto
I received the goods, while I did not check, I will check, I will add a review
Elodie Laurent
ok
Oscar Christensen
Works very well. I will use a ESP12 to a notification via my Google home system and ifttt. With two sensor I can see the direction of the car. I also own a full alarm system from kerui, so in general the brand is very recommended
Paola Caputo
The resulting product at a higher cost than similar products. This however, is a product of high quality, don’t report false alarms as the similar products, guaranteed under the weather and already tried. Great product and very good store.
Chiara Pellegrin
Great product, excellent quality. Serious and honest store.
Dorota Kania
ok
Ethan Harris
Received in good condition, Tested OK. 5 Stars. Seller recommend.
Kelly Hill
Delivery was fast. PIR sensor looks compact and quality. I have tried to pair it with Sonoff RF bridge but unfortunately it does not work that way. But that is probably because Sonoff RF bridge does not support this.
Леон Довженко
It took 36 days. Ukraine. Dnepr. thanks to the store!!! Communication is normal.
Gerhard Schmidt
super ding
Mary Green
Very good store and also a product.
Иван Игнатьев
Excellent quickly in Moscow I take not the first time I recommend,
Manuel Serra
Great product put to 100 meters with a home front and works well
Elisa Michiels
Very nice item and fast shipping. Thank you!!!!!
Donna Nelson
fast delivery good quality thank you
Julia Gardner
Works. When lighting from energy-saving bulbs, there can be a false operation.
Patryk Mazur
Super deal
דני אלתרמן
Thank you very much.
Ева Жигановa
Not working
Nancy Garza
very good, working well, thanks
Zdzisław Sobczak
I am shocked! Two weeks from order shipment at home.
Brent Van De Velde
Works very well. I still need to adjust sensitivity because Currently indicates he reports of cars which passed driving on street. Mar works perfectly and accurate!!
Anouk Fontaine
Arrived very quick !!
Lennert Vermeulen
Very very satisfied. Work fine without false positives. Condition on our car and driveway focused. Drive the car away then the alarm will sound. Passes there someone, then go off the alarm. The delivery time was fairly quickly.
Валентин Никитин
Everything works fine, let’s see with time.
Володимир Авраменко
All as in the description. Two sensors with a base docked immediately. Visually, the quality is well executed. The store quickly answers all questions. Thank you very much to the seller.
Noah Verheyen
Works fine, use for the ramp were allowed we here no sight on have and take the Bell everywhere, range of 300m in open air is already sure, very satisfied, don’t too obvious and easy to install
María Luisa Medina
All OK and very fast. It only remains to test the product well packaged thanks
Павел Григорьев
The product corresponds to the description. Fast shipping. Now I have a complete set of sensors. To store, thank you!
Peter Jensen
Good quality plastic and nice appearance. The beam of the sensor is a bit narrow, it takes a small zone, but the entrance to the garage is quite “will break” at an angle. Of the minuses-sounds: most are similar to the old sounds of the children’s console Sega, only a few pleasant and-most of the Ringtons after music give out the Chinese phrase first, and then English. Since buyers from different countries-it would be better to be without words at all. Delivery is long.
Robert Nichols
Everything works! Seller sent fast! Delivery is long because of quarantine.
אופיר שמעוני
Got safe and sound
José Ignacio Rojas
The item corresponds, good store
Florence Devos
Very nice item and fast shipping. Thank you!!!
Bienvenue Weber
Received but not yet set up
ישראל מילר
very fast shipping
Patryk Krawczyk
Working properly but is pretty quiet even at maximum setting volume. The alarm is not suitable. Only use this doorbell.
Иван Чистяков
Only one issue, the receiver feeder plug is American and non-European. I’ll have to buy the adapter for the receiver feeder