Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Александр Рогачёв
Delivered in 5 days. It’s still working.
Людмила Цыганковa
Delivered quickly in a week. Packed well quality is good. I did not try it yet.
José María Peña
The alarm is amazing works everything perfectly came perfectly packed just had a paste because it alarmed and it lengthened strong beep but easily fixed with configuration is a real wonder I will buy my congratulations safe again to the store
Harry Morris
Once installed and tested for a week, the alarm works correctly. With a prepaid SIM, you are notified by call and/or SMS.
Juan Manuel Gómez
All very correct works well and very well packed good store.
Julie Ramos
The alarm came quickly. With installation and adjustment are not what problems, any person will cope. Everything works fine. Batteries did not have to buy, everything was in the kit. In general, all fire.
Семён Цветков
Everything came quickly. Packed well
Тетяна Довженко
Ordered already 4 signals from the store. Everything is fine that packing that the goods
Tomás Lozano
He sent fast good product, now prove it.
Валерий Тимофеев
All in the kit, everything works. To Wi-Fi connects, the siren screams. There are no batteries in the sensors, but they were bought in advance. The order was issued from the Russian Federation, the delivery took 7 days to St. Petersburg. Couriers carry only in the afternoon to the home address, naturally everything is at work and there is no one to pick up. That was the only problem, had to ask to change the delivery address to work. And so there are no questions. The control unit itself and the sensors are pleasant and look quality. Thank you.
John Jones
I advise everyone Super! take on more complete with extra will not be I took the simplest now I regret
Костянтин Гриценко
Delivery within three weeks. The declared functions perform. Corresponds to the photo and description. Everything works without problems.
Зоя Угловa
The signal came in a week. I liked the quality. Works for more than a week in a metal garage. At temperatures-6 in the room of glitches is not observed. For my purposes, that’s it. In setting problems did not arise.
Eric Owens
Everything works, it came pretty quickly.
Альберт Дьячков
Corresponds to the description of the goods!
Юлія Довженко
Highly recommend. The product is good and performs its functions perfectly. The store and the goods I recommend!!!
Cristian Ibáñez
It works properly. I ‘ve been with an equal for several months and I’m delighted. No false alarms or problems of any kind. The shipment was very fast, arrived earlier than expected. Highly recommended store.
Kathleen Dunn
received in good condition and as described
Ганна Галицький
As long as norms
Jack Bell
It came in the right time, looks good quality. Thank you
Геннадий Титов
I came in two days. Works well. Let’s see how many batteries will grab.
Никита Щёголев
I came to Vladivostok in 18 days. Everything works. No complaints. Pleased that the motion sensor on AAA and not on the crown. In the remotes of the battery, there are no sensors. Took for 3050.
Anthony Pierce
order received in good condition. box was a little crumpled but nothing much. high quality packaging and everything was in tact. comes with a manual that is a little hard to follow for the English but nothing you can’t manage. I like the personal touch if a note from the supplier in the box. all in all I’ll say good supplier with doing business with. I’ve not setup the system yet. I’m post an updated review about functionality when I do.
Слава Ульяновa
Ordered 11.11.2020 came on December 1. Everything is well packed, complete. The goods are satisfied. Seller recommend
Ярослав Щеглов
The courier delivered quickly. I’ll add a review.
Борислав ПОПОВА
Came for 6 days from Poland, thank you!
Alba Díez
The product fits the description. It’s come on time. Packaging could improve because part of the box has arrived chafada, although it has not affected the product. I had several doubts and the store has solved them correctly, he also sent me the instructions in Spanish via email. When I try, I’ll expand my opinion.
Carlos Romero
It works properly. Very easy to install. The Spanish translation if it is a bit bad and confusing, but it can be configured by testing in the options. And on YouTube there are tutorials.
Семён Ермолин
Great alarm. All sensors, keychains and GSM module feedback work as expected. On the motion sensor, USB-powered cable is provided, which makes it possible to use without batteries. Also checked feedback when alarm is triggered, SMS alarms come to the phone. I already have a bad experience of buying such an alarm in another store, even a dispute of prilos 8th to open. So here, comparing this kit and the previous in a number of differences, I can confidently say that in this store the original is sold. Delivery took a little more than a week, in the original packaging. Another store sent a discount coupon for 10%, for which he many thanks)))
Надія Гриценко
The order is Free delivered by courier to the house. Delivery to Ukraine took 20 days and this provided that the order was made 11.11. In appearance, the alarm and sensors are made qualitatively. Unfortunately, I received an alarm with the originally installed English language, although the order was indicated Russian. In the settings there is a possibility to change the system language, but without instructions (which by the way was also in English) make it a little uncomfortable. Batteries are not included. The store answers questions. Working capacity has not yet checked, I will add a review later.
Павло Галицький
Fast delivery all works. There is Russian language. Batteries are not included.
Joshua Johnston
I came quickly. Everything works fine
Оскар Алексеев
Delivery is fast, everything is configured and works, calls and SMS come to the phone. The instruction for Russian and the internet is full of video to configure. For such money, a good alarm safely buy.
Костянтин Давиденко
Thank you to the store, the Mail delivered in 18 days (China-Ukraine, the main way was only 5 days), all tracked. There is safety of the package. The goods while it was connected, but I’m sure everything will be top level, externally everything is fine. I only did not see in the characteristics that you can connect only radio modules, wired-No. In general, everything is fine.
Eric Willis
Shipping has been pretty fast and everything is as everything the store says.
Марат Фролов
I order not the first time, bought myself and friends, everything is used and very satisfied! Thank you!
Sandra Ibáñez
This is my third kerui alarm that bought spectacular product very well packed one meter long bubble plastic to protect the article very quickly to arrive comes with the sensors already linked The truth highly recommended the brand and store.
Лидия Назаровa
The store saw that the Mount is broken and still sent a broken mount. Works well, in frosts false alarms. Without GPS.
Ignacio Márquez
I was very surprised by the alarm! Sounds very strong! It’s very easy to set up, you can activate it and disable it by calling from the mobile to the card you put on it! And at a laughing price.
Назар Ивков
Very fast delivery by courier directly to the door of the house. Quality reliable packaging (each sensor and each individual item, packed in a separate box). Each box is packed in thick polyethylene and rewind by packing tape. The security system works stably, made of quality material, very pleased with the stylish design (learned how to do beautifully, qualitatively and not expensive!) A year looked at this security system and did not regret for a second, what purchased it and it is from this store. I recommend it to everyone. Analogs for such prices-no!
Samuel Cano
I haven’t tried it yet, but I have another one that works well
Вероника Яковлевa
The order came very quickly. Very well packed. The contents correspond to the description. Everything is very decent. The only one did not put the instruction in Russian language. The store is reliable.
Ethan Cooper
Well done, everything is fine, works, instruction in Russian language, the store is sociable.
Юрій Давиденко
Everything is OK, the goods came relatively quickly. The quality is excellent!
Оксана Довженко
The product 100% corresponds to the description. The store is always in touch, responsive, very good support for the buyer. I recommend this store. The product is 100% as described. The seller is always in touch, supplier, very good customer support. I recommend this store.
Johnny Douglas
Everything matches. Beautiful and neat. Thank you.
Andrea Robertson
Impeccable fast delivery. Seller serieuw. Rather ergonomic system. Discreet interior sensors. I recommend it.
Эльвира Лавровa
Everything works
Sara Wright
Excellent
Василиса Шадринa
All the sensors were already registered. Everybody’s working. Could not set commands through the phone-only turns on and turns off the alarm. But the menu is Russian and through the unit itself scored numbers to alert. Checked the trigger by the sensor-calls on the desired phone. Cannot set the alarm delay.
Рycлан Жердев
In appearance, fire, I’ll add!