Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Normal column, connects without problems. There is a radio that does not catch anything, the role of the antenna is played by headphones. The sound is the most common.
Great column! Compact, quickly connected to the Bluetooth, the sound is loud and quite high quality! To Krasnoyarsk even in the period of sale 11.11 reached 2 weeks! Recommend!
Column norms! Bass is not enough! It came to the door of sdecom in 5 days from the date of payment, with all the bills cost 1501 rubles approximately. It’s quick. From the flash drive plays. It’s worth your money. The store is sociable. I took it for a gift, the box did not crumple. Kind of presentable. Box with magnets. Also a kind of interesting solution)
Bluetooth speaker, ordered without a box, came in perfect condition. Everything works, the sound is good, the volume is more than sufficient. Recommend. Thank you store.
Great column… The sound is good, quality. Everything works fine ..
Came in five weeks. Neat, without defects. The sound is loud, quite pleasant. A bunch of inputs, complete with cords. In general, my wife and I are happy! I recommend the store, handsome!
Executed soundly. Sound good. But I expected it to be bigger and louder.
Delivery to Peter 2 weeks. Packed well. First impressions: Cool thing! Plays well enough for its size. There is a built-in FM tuner, which is undoubtedly a plus. I hope the child will be pleased… We’ll see next. Thank you!
Excellent quality product both sound like life battery recommend
Great little speaker – works wonderfully – thanks!
Respect to the store! The radio catches without an antenna, everything works.
perfect, its my 4th pcs. Everybody are very happy. Good deal!
Sent quickly, brought by sdecom, I did not even expect, was pleasantly surprised. Works, Bass is still not enough, but for this money a normal column. Seller Thank you!
Everything is super. The sound is loud, clean, there are small bass. I like it.
The product corresponds to the description. Quality is satisfied (I’m not a music lover). I did not communicate with the store.
Quality is bad, I do not understand why the people are commending. Maybe you haven’t heard anything better. Took for the experiment and again convinced. Russaki in Russia overpraise
Everything works. Delivery fast less than a month. In Minsk.
I already bought 3 and myself yes for gifts
Delivery in Russia by courier sdek. The column plays perfectly came charged at 80%
The column came, well, very quickly… Loud just no words…)) It’s OK, I advise ….
Everything is fine, everything works, everything corresponds to the claimed. For the duration of the work has not yet checked. Thank you and I recommend it to the store.
So-so, expected better, autonomy is good, does not wheek.
Normal column, you can take.
I ‘d say product great… Feels very good!
It sounds great, and it’s very easy to use.
Looks great, and sounds, according to GABA rites, good.
The column is very cool, the sound is super. Came quickly, packed perfectly
To start packing. It’s perfectly done. Ronaldo will kick and not hurt. I came quickly. Works fine. There are no bass deep, and why they should be. At the same time, it sounds nice. Pop music is generally easy. You can even rock. On straight barrels cannibal Corps do not hope. According to the result, we have the best value for money. Buy, do not doubt. Peace to all)
Ordered a second such column, the first sound is more powerful!
First impressions: the sound is not bad, loud. There’s a radio. The size is small.
order was sent rather quick, delivery time to NL a bit longer then one month. but it works, perfect package , no any damages found . highly recommended for such money!!
I’m delighted! Delivery Week in Russia, the sound suits me completely. I do on the phone at all the volume and on the column-it does not nap, sometimes the Bluetooth in the other room is interrupted, but not critical. To answer the phone, press the round Red Button, also interrupt. The truth is not on the column, the music stops and the female voice says something. Everything is simple and understandable. There is an input of USB and SD cards.
On the third day broke the switch on off was very tight but with the store solved the problem he pated me separately switch now I’m waiting for it and the column of my money is worth the sound of norms!!
I came intact and corresponds to the description. Checked, works in all modes, but on time has not yet checked, the attacks in general are fine. Its money is a worthy product!
Hi everybody! The column reached MSc in two weeks, the store of days 5 sent the parcel. All as in the description, baby-but plays loudly and for a long time. I did not notice any special bass, and also tuner-maybe there are varieties. packed with ball The box, although it was also possible in the popirku-it’s good that the forwarding services did not crush the baby. And so in the 17 meter room of sound for the eyes is enough. I took it for Kuni-it’s twice as much, so there-more than! Good luck to all!
Works fine, I take the third, the quality is super, the battery holds for a long time, I advise
The column is excellent, there was only a problem with the button. Wrote to the store, sent a new button)
Thank you excellent..
Not really a cool column! Everything works, everything connects. Specially took the version with an increased battery. More than two hours on the Street worked and listened to music and even 10% did not sit down during this time! Recommend
The column pleased me. Before it, I bought a column in one store and after 2 weeks it flew the USB port and the column flew into the garbage bin. I made this order and stayed satisfied. The column is small, but it sounds loud enough. When I wash in the shower, I listen to something and the noise of water does not stub the sound. The battery for such a cost is decent. In general, the purchase is satisfied. In Rasha for such a price you can buy some sucks, which will break in a week. I bought a column of 1300 rubles and it worked exactly a week. Recommend.
The column came quickly, the packing is not damaged sound good Tol as for me tikhovat. In general, for their money an excellent product.