Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beatriz Ferreira
Am more satisfied with the product, great store, delivery fast, less month! Definitely recommend!! Thank you.
Amanda Alexander
Fast delivery..The sound is cool. Items as described. I recommend store
Matheus Gónzalez
Great quality! Recommend the store.
Martina Bianco
Great quality… thank you store
Claudia Velasco
Listen very well and it takes 2 days
Альберт Фролов
Heavy, looks expensive. Loud, does not nap. There are no instructions for Russian, but everything seems to be clear. Delivery pts fast.
Настасья Завьяловa
Very good sound, for such a non-pain Shoy column, everything is super. I was not disappointed that I bought.
Кира Тереховa
All is super)
Тарас Михайлов
From Moscow, IML delivery to Penza, received in 7 days from the time of order .. I recommend the store! Good, reliable packaging. The column is qualitatively made, .. Convenient touch control .. The sound at low frequencies is very good, deep clearly separation of tools .., but at high ‘frequencies the muffling .. High understated, by factory settings .., tested from one smartphone on 3 different columns… the sound is soft, loud for 2x 6 Cotton speakers good sound without distortion.
Madalena Oliveira
Match the description given by the store. recommend, box in plastic, good finishes, a good sound as expected,,5 days of Spain to Portugal 5 *
Валентина Богдановa
The box came without damage, the courier delivered the parcel to the door. The phone connects to the column without problems, the charging indicator works. The order is satisfied.
Нина Никитинa
The column really liked. In the city of Orel delivered in 3 days. Looks very stylish, works perfectly, the sound is good, loud enough and the sound quality is good. For such money just super!
Helen Beck
Excellent Product, arrived in 39 days from purchase home. The box has a few strokes on the corners but nothing serious, the speaker, manual, auxiliary cable, charging cable, very nice, good quality, works connection, volume, call, it comes with a small 30% battery charge but according to manual charge 100% before first use. More comments after more use.
Katherine Ford
Good speaker, can be connected by Bluetooth, 3.5mm cable and you can put an SD on it, it came pretty fast and it’s good quality I recommend I loved it.
Afonso Cardoso
Sound with good volume and nice quality. Good quality/price. Super fast.
Eliška Skoda
i am very satisfied, it take just few days to deliver. This speaker has good sound, bass and treble are well balanced. Meanwhile just positive things.
Макс Галкин
I liked the goods. Delivery by courier IML to the door, only a few days, and on the most New Year’s holidays. Packed firmly, complete with two cords. Plastic quality, the column itself is quite heavy for its size. Connected instantly, sounds loud. Its functions are performed at five.
Rafaela Dias
Yes great quality, connected correctly and fulfilled my expectations.
Lorenzo Santoro
All perfect as always, free hyper fast. Seller SUPER recommended as the products selling
Carolyn Cook
The sound is excellent,
منيرة المطيري
Actually, it has an amazing clear sound compared to the same series and size. I like touchable volume control. LED screen is amazing with different colors indicating SD card or bluetooth. really I like its design and it helps everywhere. Thanks DOSS for the powerful batteries.
Bobby Turner
All right about the product
Aanu Aliero
the sound is just exactly what I needed…thanks to the store…I highly recommend the seller…and it exactly as in picture. works perfectly
Kristijan Mesić
Perfect! Great sound, very satisfied. Fast delivery, very well packed. My recommendation.
Константин Юрченко
Thank you very much. It came very powerful.
Алексей Любушкин
A good column for your money. Minus found one E. There is no charge indicator, and so all class.
Ольга Андреевa
My first column. Surprised by the sound, loud, clean, juicy, as much as the saliva flow. Neat, heavy box, there are places for flash drives, for an auction, Bluetooth works fine, the charge did not check for full, but I think hours 4 minimum will play. Delivered in 4 days, home, to the door. I’m shocked.
Laura Rogers
Excellent column for its cost. The battery holds the charge for a long time, the sound for such sizes is full. I ‘ve been traveling for a long time, but this happens often to our country. I advise for purchase.
Егор Кабанов
Thank you! Super sell and quality goods! Order! Product bomb! Fire! Thanks again!
Петро Бабіак
I’m buying a third column of this company. As always, the quality is on top. For such a baby, a great sound (as for connecting to a computer at work). If you take for the House, for a surprise, it is better to choose another model in a serious way. Judging by the photos on the site, it seems that the size of the column is larger (without pritension). For whom it is fundamental, you need to try on with the ruler. Very fast delivery. Good that I bought for myself, not for a gift, because the box on all sides is crumpled, in simple terms, it was packed-it’s not easy for such a company.
Ярослава Авраменко
Very good!
Jennifer Hayes
Thank you, quickly and what you need. I’ll drop it if there’s a problem. While everything is playing.
Jennifer Perkins
Sounds great and everything is perfect
Antônio Pinto
Very good product, arrived well packed, and before delivery, am satisfied with the purchase. Product quality, function test OK.
Betty Weber
item arrived much faster than other items I ordered. looks good quality. good sound on Bluetooth and TF card. happy with purchase so far. have yet to try with phone call
Zachary Rice
item arrived much faster than other items I ordered. looks good quality. good sound on Bluetooth and TF card. happy with purchase so far. have yet to try with phone call
Katherine Morris
The column looks quite high quality. Very pleasant to the touch, made of plastic, but does not look cheap. The assembly is wonderful. Until I noticed some jambs or Lufta. The column is heavy enough. Maybe it’s because of the big battery. It seems to me that the weight is rather a plus, because. Even if I hurt her, she won’t fly right off the table. I bought for the house. For a trip, someone may seem difficult. The sound is loud, but the bass is not deep. Again, for me it’s not a minus, because. I listen more often to quiet music. Came to Canada in 1,5 days from Amazon warehouse.
Святослава Давиденко
The column is excellent, everything matches. The store sent quickly, the track was almost untracked. Came in a crumpled opened package, but everything is in stock, whole and works. Seller recommend.
Lavinia Pereira
Great device, loud and clear. Highly recommend. Box came a little wrinkled but know that the fault is Postal.
Сергей Николаев
Very good column,
Kauan Fernandez
Arrived faster than I expected, the product is exactly as advertised and came very well packed and in original box. Liked the sound and recommend this store.
Николай Юдин
Very high quality column, all frequencies are heard, Bass including. I brought him to listen to a familiar producer who works professionally with sound, and says, that vocals and effects (Echo, reverb room, Delea, etc.) are heard better, than on a regular record (which can be a plus including), and in the rest it is very accurate and loses everything as close as possible to the original, No frequencies stick out, even the orchestra is well heard (which is especially difficult to reproduce for such a column). So definitely a good thing, I highly recommend to buy.
Randy Moreno
Love the product. Came very fast and in perfect condition including its box. Only thing I wish it had was a volume button.
John Kelly
Great sound. thanks
Zachary Washington
I arrive very fast, the sound quality is Exelant I recommend the store
Ева Ковалевa
The column on the page looks more. That’s how it works.
Полина Окуловa
Very satisfied with the column!! Loud clear. Delivery to the Post Office. Everything is wonderful!)
Miguel Gonçalves
Congratulations to store, posted product correctly Congratulations to brand Doss, can buy!. Super recommend! Not bought the top, not know brand, quality, sound good, battery Great product!
Владислав Николаев
A beautiful column for its money (took for 1177 rubles) Low-weak, but expect something for this price-strange The volume is good.
Luan Cavalcante
The product arrived in 12 days on the coast of Sao Paulo-Br. Came well packaged in sealed box and all items gifts. The material appears to be of good quality.
Diana Wells
The team never made it to my home address, I had to go to a distant post office to pick it up, very bad service
Zdenka Mareček
fast shipping
Григорий Волков
I received my column just one day after the order, I arrived charged! Happy incredibly) Excellent bass, loud sound, instant connect with computer and smartphone. The column itself is heavy-it looks stylish. You can take yourself home and for a gift-the box looks solid. Included instruction, Jack-Jack wire and USB cable. For walks does not fit at all due to weight and lack of fasteners, but for that it is not designed-it is a homeowner) In case of long absence of sound, it turns off independently. I approve and recommend!
David De Clercq
Excellent!