Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***g
Great product. Distance between Button and the receiver. Various options and Bell and volumes
J***e
Good store, no problems. Shipped fast and item works as described.
A***r
I don’t use it yet, but it’s the product I ordered, very confortable thanks
M***i
You need to bay A battery with special specifications that is not easily available and is not accustomed to using it
Customer
Delivery in 10 days. I ordered two calls and two buttons. Both buttons programmed for both calls. I recommend the product. In the entrance works from the first to the fourth floor. The call was in the apartment on the 1st floor, I got up with a button to the fourth floor, on the fifth floor no longer see. Therefore, if you have a private villa above 4 floors, am Sorri. = (5 +).
L***o
Top excellent.
U***s
Delivery to Belarus 18 days, everything works, through the door, tambour and another door signal passes without problems, protection from moisture is not important to me in the apartment house, but. In general, everything suits, price, quality, melodies too much in my opinion, I recommend
S***v
Not the first time I buy. Fast delivery excellent goods as always.
G***s
Very satisfied because it works
W***s
Bell top super fast received in 10 working days
P***p
I had a question about synchronising two sets and the store sent me the right info
A***a
Working took 20 days Tocantins tocantinopolis was not taxed fast shipping
D***v
Everything is fine. You can hear loud. Looks stylish. Rain непочем
Customer
no battery for the outside button so I’ll have to wait to see if it workshop
P***s
Forgot to take photo. But the product arrived well packed, within and works very well!
B***z
Excellent product. Good distance, sounds and design
A***n
As described. Professional finishes and light structure. It doesn’t include the batteries. We need to run distance tests. I will update valuation if applicable.
I***v
Hung the button on the iron door, works without problems. Melodies a lot, it’s nice. It’s bad that there is no battery on the button in the kit.
M***u
I bought it in the US version for use in Japan. I was able to use the outlet without any problems. Since the battery is special, it is necessary to use a 23A12V one.
E***n
I bought in a private house all OK distance large catches meters 70 in the button bought a battery 12 volts 23A I’m happy.
T***s
The request came with 24 calendar days in Bethlehem/PA/BR without charges and well packed. The doorbell is good, with many touches, but somewhat fragile, ring volume is good (not is low but also is not very high) and not come with battery, information that lacked leave more explicit. Have buy a battery 12V for doorbell power work. Recommend buying a antitheft and antivandalismo protection for the same also.
E***o
Very good. Just put in and put the battery. More simple than that, impossible.
B***d
Super titanic music
Customer
Received. working properly. Thanks
R***r
Came on time. Everything works. I’m happy. To the store Thank you very much. Recommend
E***n
Delivered quickly
S***Y
Very satisfied! I recommend it to everyone!
J***n
Very impressed by the sound. loud enough, plug and play
Y***o
Everybody! Vikonannia is good. The melody is clear, the gust is regulated. Beast respect the battery. Yakshcho VI are located in a small city, then food is problematic to buy!
D***a
Arrived in 10 working days. Still not tested because the battery is very different and still found to buy is type toothpick more smaller yet and I never saw this when find say here, so can’t say very is where left weak could be normal cell. Otherwise apparently is in great condition
S***v
Unexpectedly, one button works well and two zvanka! I installed them on two floors and now I will not miss the guests ever!
M***h
Delivery to Minsk in 24 days, the track was tracked, the goods correspond to the description, well packed. In the kit there is 3 M Scotch without batteries. Bought batteries, checked, everything works properly, a large number of melodies, three positions of volume control, at 3 well, very loud, beats the button well very far, on the street but on the floor from anywhere, through all the walls and doors. I advise the store and the goods!
A***o
The parcel came damaged. One call is broken.
F***r
Excellent product, just missed come with at least a pile
H***e
Super fast delivery Products of very very good quality And especially a listening store who answers you quickly
K***r
RAS
H***7
Very fast, well wrapped and great. No batteries for the button
I***s
Excellent doorbell. Here in home reached about 20 meters distance range trigger.
P***i
Shipment came very quickly look good, and how to operate find. well made, nice appearance. Seller Dziekuje and Recommend 🙂
S***k
Call loud. It’s far away. The quality of the performance is excellent, made soundly. Delivery is a month. The store is good, I recommend.