Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Станислав Савин
The remote is satisfied with the ugly, especially after the native usual remote… All functions work as it should, which of course I at first doubted. I have the TV. So who has a regular remote control, take it without hesitation on its replacement ….
Герман Зайцев
The box is also crumpled, but the remote is whole. It works norms. Pairing fast. Don’t like 2 moment: It is too easy to twist the wheel, with a tight Press. Roughly speaking, by pressing it you can LEGO switch 1-2 channels. It is not clear how to reduce the sensitivity of the cursor.
Nikita Kukk
The remote came quickly, in a couple of weeks, to the TV connected quickly, everything works, almost does not differ from the original… The goods are satisfied…
Mildred Jacobs
Thank you for the fast delivery! The remote is cool, convenient. I went to my TV.
Christina Guzman
excellent looks really nice well made not cheap and works great with my TV
Валерий Якушев
The remote came in the shortest possible time, thanks to the store. I’m happy with the purchase, a good product for my money, it works properly.
Рoмaна Давиденко
In principle, it works, the mouse is only rushing very much to work well, you need to approach almost tight to TV
Юлия Савинa
I bought it a second time. In two years, the kids broke the wheel. Sold, broken plastic. In the rest OK.
רותי גרטי
Perfect before time
Sandra Kennedy
. The remote works fine. To start with, the remote will need to register to the TV with the adapter to USB. Thank you very much to the store. The order came less than two weeks before Barnaul.
Ян Шевченко
The remote was 19 days, it works perfectly, from the native almost do not distinguish, odinnakovo works, only lighter a little bit
Lauren McCoy
Good quality but air mouse function doesn’t work with my tv.
John Uribe
As in the description, well packed arrived in month of a month, missing to pair with TV and try
Kauê Cavalcante
Arrived in 10 days very fast Great quality working 100%
Валентина Герасимовa
Excellent sales, it came quickly, everything works
Timothy Bryant
Good quality, I ‘ve tried it for a few days and it works well on LG 55UK6350 TV, recommended store, I send the order fast.
Евгений Дмитриев
Excellent remote control, delivered through the dentist 5
Tyler Beck
It’s OK. Only very sensitive cursor
Randy Burke
The parcel went 40 days. Packed well. A conscience. I have not checked the work yet. But it looks okay. A little crumpled during transportation a box.
Gregory Rose
The pointer move really bad , other functions are working OK.
Рycлан Жердев
Remotes really liked, ordered two at once, the quality is almost like the original, the store thanks for the fast shipment, everything works I’m happy and I can safely recommend this store!
Фёдор Авдеев
All is well, the remote is working. Only No voice dialing, it was specified by the store.
Станіслав Гриценко
Delivery 15 dnev via Nov poshtu International. Remote control, all pratsuya good, I’m a shop, a store and a device.
Juan Cooper
The remote in Kazakhstan has arrived in a couple of weeks. The quality is excellent and immediately began to switch the channels of nay TV LG uk6200 PLA. Order boldly all while NACE. Later I will add a review.
Larry George
fast delivery. remote works as expected. thank you store
נעמה לוי
Packed very well and arrived fast! the quality is very good, feel like original just without the voice control. in total I am very satisfied with this order. thank you very much!
יואב לוי
Works OK. Of course the original reacts better, but this in principle nothing.
Назар Веретенников
All is well. The remote came quickly. Everything works. Recommend.
Ирина Евдокимовa
For this money, an excellent remote control. Of the minuses, press the wheel tight and the small angle of signal transmission. Well, minus one yusb slot on the TV. But if you remember the price of the original, then everything is forgiving.
Марат Ротару
Approached the skiing model 6200.
Юрій Бабіак
Of course, there are differences between this remote and the original (tactile quality of plastic, buttons; does not work as a pointer on the TV, and in a smart TV it’s very important!), but I bought this remote as spare parts for the original. In my original broken wheel mechanism, the husband replaced and use the original remote control. So much cheaper than buying an original new one for $90, so 5 *
Борис Семёнов
Definitely worth your money. The quality is excellent in the hand lies comfortably. And most importantly, finally, you can not direct the remote to the TV
Evelyn Phillips
Remote Control, gyroscope works. Sensitivity is adjustable in the TV. Delivery 2 months.
Anna Carlson
Roller * OK “very tight pressed. And so the remote control, not the original, but it will go!
Михаил Ушаков
Works, well, I did not check everything yet.
Майя Юрьевa
Packed well, everything works on the TV LG 49uk6200pla, fast delivery 2 weeks to the Perm Territory!
Douglas Coleman
Remote for their money norms, quality for 4 nothing special but for this money will go
Josefina Ramírez
I still have to try because it’s for Kings
Zachary Gardner
Cool, I receive it less than two weeks
Tomás Márquez
A good remote is no different from the original, let’s see how long it will serve)
Doris Douglas
Works well. The wheel is highly sensitive only minus
Филипп Чернов
Order received. Safe and sound. I will test in the process.
Samuel Schultz
The quality of plastic is good. Works well.
Alice Thomas
works great
Hannah Rice
The remote works and fully corresponds to the store’s description. No voice definition function. In the rest-satisfied with the order. In Belarus, the parcel took a very long time.
Полина Шадринa
Excellent pulse, as a native, does not slow down
Nicolas Reynaud
Remote control works very well, only missing the microphone button as on the original maybe there is a manipulation to do to activate the microphone.