Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Felipe Ortega
It’s the second I buy and everything ok. You need to pass cable. Quick connection and Operation ok. You can schedule how many seconds you want it active and with the schedule app. If the temperature drops. In an easy way.
Henk Groen
Very satisfied, well packed and quickly concerned, I am very satisfied!
David Costa
Arrived to Portugal in two days Well packed and undamaged. Ordered 9 and already installed 5 All OK and 5 stars… fundamental not forget to install need have neutral wire in switch or do pull. Thanks for the great product.
Julien Mercier
Nothing to complain about and sends fast assé from france
Nuria Lozano
The buttons are very small and uncomfortable to use, but if you use voice functions it is perfect. I have it connected to Alexa, also with ria time schedule to get off and up at short notice. I liked it very much, buy more!
Kevin Thomas
Package very well protected, delivered in 10 days. This is my second order and I’m waiting for the third. If all the wires are pulled (it takes a neutral blue wire) the installation of the switch takes only 15 minutes. Manual operation by tapping touch keys or mobile phone via the free Smart Life app. It would be a time schedule from 0 to 120 for small shutters. The store is at the top level!!! You understand: I recommend
Sara Antunes
easy wiring. clear instructions. easy pairing with phone and app. very good.
Salomé Roy
Works very well and compatible alexa in Europe
Howard Curtis
Chic control for the gate, works through the app well.
Frances Hansen
Super, everything is working properly. Very fast shipping.
Vincent Kaiser
Works. Unfortunately, equipment with V3 not with V2 grouping. A little awkward but solvable.
Jens Denis
delivered quickly, very well packed, quick response to questions, switch well set with many options. very satisfied!!
Diogo Sousa
Perfect solution. Replaced perfectly my existing shutter command. Connects very well to the 2.4G wireless internet. The Smart Life app seems to be really nice also. Recommended product.
Albert Douglas
It works perfectly, good value.
Juan José Parra
Very good product, works great. And with the app on the Google goes Pearl (it goes very well) just one hit. You can’t put it in any box. If you have old box you’re going to have to engineer them
Alfredo Giménez
Very good quality, super fast delivery 3 working days
Lara Figueiredo
Good quality still will test.
Antoine Boucher
<2en> well received switch and very beautiful… <2en> not yet installed so I would come back to give an opinion once plugged in and on.
Jozue Nowak
“All right fast shipping goods consistent with the description company has won the next zadowolonego custom”
Gabriel Fournier
The top and easy to install and configure
John Kelly
fast shipping
Evan Noel
Perfect and easy to install no regret I highly recommend.
Gary Jacobs
Works very well, very competitive price sends fast to France. To recommend
Austin Kelley
Everything is ok but the yellow lights have very very low lighting
Billy Clark
Order compliant and quickly received the product was well packed Works perfectly
Matéo Delaunay
Exceptional, delivery in 3 days of never seen Excellent Product, nice finish and works perfectly PS It takes a good wifi for its operation I recommend this supplier, for my part 2 th order
José Martins
Fast delivery! Excelent product!
Mélissa Lebrun
Fast delivery very good quality, More than plug it in.
Florentin Thomas
Very good communication with the store. I’ll keep you in my favorite list
Pamela Williams
Easy to install, works flawlessly.
Sandra Bennett
That was very quickly A linkje to any appropriate opbouwrand would be pretty easy are
Léa Duval
This is the 6 th I buy from this supplier. Perfect as always.
Daniel Ingerfurth
Fast easy installation. Fast shipping to Germany (10tage) connects properly about Alexa and voice command on AB and pause function without Program. You got me but nevertheless on high down and stop. Time control works properly and have also on 50%. A switch was with scratch under the glass. If store me a solution gives I buy more 3 more from him
Désirée Le goff
It took one week to get a stable operation. Although the router was 5m close, the module lost the WiFi signal one to two times a day and needed to be paired again. Now it seems to work.
Eugene Holland
The product seems compliant but I have not mounted it yet because the deviations vs the switches already in place are not identical, these are larger. It will be necessary to adapt but it is not embarrassing in itself, except for the double or triple elements that will have to be separated. Too bad that the box to insert into the wall is not provided, it will be necessary to think about placing another order because the boxes used usually are not deep enough.
Iván Vega
Excellent this switch for blinds, very easy to install! It comes with a super indicative instruction manual and diagrams, and through the Smart Life app you can configure automation functions and even link it to Siri to open and close the shutter with voice commands. Recommended 100%
Dimitri Michel
Very serious supplier and very good quality product, I will recommend products
Nicholas Johnson
Works very well on “ok google”
Luna Masson
Great product, simple and easy connection, fast delivery, I am very satisfied!
Verónica López
All super fast
Davy Moreau
Order received quickly (earlier than expected). Product conforms to the description. Very fast Installation and manual installation very clear and well explained. To see now the quality in the duration.
Lorena Gallego
Good material, fast delivery
Mathilde Marechal
In accordance with my request.
Pedro Álvarez
It came very fast. Tried four I bought and everything ok.
Gonçalo Moreira
Very quickly shipping. works perfectly.
Sergio Giménez
Perfect downtime update is great scheduling per hour
Margaret Aguilar
All right and on time
Élouan Menard
Received very quickly ouahh (a week for France)! Works well thank you
José Antonio Marín
Perfect! Perfect! It’s arrived very soon, in three days and they work great, both panel and mobile with Smart live. I recommend the store!
Harold Miller
Perfect delivery very fast and works perfectly
Malo Antoine
Works very well, only worries my shutter stops well in high and low position and the engine force? (Noise)