Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Magda Mazur
Super! Meets its functions, for daily use and maintain clean home.
Amber Collins
Delivery sdek. came the parcel quickly. The batteries last about 1 H. 20 min
Robert Richardson
AMAZING SELLER w/SUPER FAST SHIPPING & Great communication!
Annelies de Haan
Excellent vacuum cleaner, his task performs. For you, cleaning will certainly not do, but as an additional assistant, he perfectly copes. Thank you.
Joe Delgado
The vacuum cleaner came to Belarus for a week and a half. Delivery by courier. The store is very sociable, well done!!!! The quality is excellent. Everything corresponds to the description on the site. Very satisfied with the purchase. I recommend the seller!
Urszula Wróbel
This robot is marvelous! I am very satisfied with the product. Low price and effect satysfakcjonujący. For my needs just in time. Well collected daily dust and pollen. No problem to beat the threshold. Poelcam 🙂
Konrad Szczepaniak
Super vacuum cleaner. Admittedly it comes chaotycznie but collects accurately. Can be set cleaning at edges and cranking up over and over again. I am very glad and sincerely recommend.
Marilyn George
It came super fast and it works perfectly. Pick up quite a lot of powder and dog hair. The only thing I didn’t like was getting his insurance coverage off fast and getting it received by them. Same.
Klaudiusz Dudek
Product very cool. Shipping expresowa 1 day. For case tests.
Halina Pawlak
Extra gift mom very satisfied. Vacuum cleaner Troche jezdzi without Ladu but for this great wciaga dirt. After przejechaniu after pure floor gathered very much dust! Recommend 100%
אסתר ברק
High quality of product מדוייק Traveler מצויין See all Stops before stair Rechargeable for fabric Working on the hairs of dog חיברתי powered activated carbon 10 minutes והתוצאה superior. Thank you very much
Zenon Marciniak
All is OK. Robot iLife V3S pro works very exactly like powinnien. I am satisfied with this purchase. Next time buy from the same company.
Ефим Чистяков
A good assistant in the house and a friend of the cat)) noisy and stupid, carpets are removed for triple, but on laminate/tile etc. Acts very worthy) perfectly collects dust, wool and fine debris, especially it will be appreciated by the owners of pets. Full charge is enough for about one and a half hours of continuous cleaning, after which the vacuum cleaner goes on charging. Base sees only next door if she turns up in another room for example, then the robot will simply “knock out” somewhere in the middle of the House) in general, I do not regret buying) more detailed feedback with the video see in our Instagram: instyle_lisa
Maksymilian Sikora
Ordered 11.11, the next day already U me, as if doing good feeling, we will test.
Paweł Szewczyk
Vacuum cleaner came in express rate ordered 11.11 20 A came 13.11 morning!!!!. Sample only will because need to charge
Артур Назаров
Great vacuum cleaner! Runs fast. On the mat is already jumping. We don’t have any thresholds, I can’t say anything about it. Back to base. It makes a little noise. But the pluses are still more. At home it became noticeably cleaner.
Юрий Журавлёв
Delivery is fast, about a Crescent to Vladivostok. I took it not myself, those who took their functions like performing. A few years ago, on the vacuum cleaner aylife, after a short period of time, something happened to the brains, he started stuffing. Ordered a fee, put-did not help. Although the second one still works. Maybe married, I don’t know.
Boleslav Dusík
Fast transport thank you very much
Timothy Tran
ok
Barbara Wood
I receiving my robot very quickly!! About 7days!! In US WA. I am really love this vacuum and will buy one more with mop function!! I am ABSOLUTELY LOVE HOW IT WORKS!!! Robot is cleaning so NICE!! Highly recommend!!
Wayne Fisher
Super vacuum cleaner. Basically we have same panels and terakotę. It is able to wciągnąć dry kluskę We are happy…
Давыд Шнайдер
Ordered 11. 11.2020, received today 16.11.2020. Everything is whole, it came by mail of Russia. The price for the stock was just over 6700, I’m very happy, that I had time to buy on Black Friday. Already tried. First impressions are good. Our beetle easily climbed on the mat in the corridor, on the claw, fastened to the floor, excellent comes under sofas and so on. Container for 15 min full… We have two cats, so it’s our salvation. We’ll try further. I hope for a long friendship with her. Later I will add my feedback.
Jesús Moreno
Great vacuum Robot, works properly, very good cleaning, powerful wheel and do not slip. With two dogs he picks up very well all the hairs that release. Very nice design, with remote control and timer. I ship very fast only three days and at home door. It was a 11.11 energy lab award and it only cost me 0,01 € to part of others awards like a Bluetooth ANKER speaker and YI Camera
Diane Jensen
Thank you for your super deals. Vacuum cleaner is wonderful. Working and most importantly collects anything napotka in its path. Recommend to everyone
Konstanty Pawlak
Ordered 12.11 otrzymałam 16.11 so super fast. Vacuum cleaner odkurza for 5 +. 100m per charge leisurely odrobi. At home I mainly panels and tiles. One carpet Shaggy but I need it roll up because and so it not odkurzy and sometimes the zaplącze but liner U kids Room cool odkurza. Generally I am glad and broom ciepłam in angle
Norbert Baran
ILIFE V3 it my first this type vacuum cleaner, so I have no comparison. Moving a little chaotycznie, but all is posprzątane. Has options vacuum suction automatic, control by remote control and indicate the mu in which place must become more postarać :). Well collected hair owczarka German krótkowłosego with carpet and floor. Carpets-im more “uklepany” The better wysprzątany. For carpet shaggy type the non-of course odkurza, but moving after such carpet goes it hard and can in it stuck. For big plus is the fact that per charge wysprzątał whole house tj. 2 floors (2 x corridor, 5 x room, hallway, kitchen, bathroom). Happens, it has small problems back to the station (looking and looking for, but in the end is). IN this price Super!/ENG:Good vaccum. Long-lasting battery, it cleans carpets and floors (even from dog’s hair) but it doesnt vaccum shaggy rug. Sometimes it searches for docking station for a long time but finally it can find it.
Sylwester Baran
I love this equipment! Very carefully odkurza, omija all obstacles
Olaf Król
Super Vacuum cleaner! Could I buy it for such a promotion that itself is not believe. I am very happy! Delivery in 3 days. Highly recommend
Brittany Estrada
Fast shipment, fast delivery. Everything works. Everyone is happy except for the cat. I recommend the store.
Craig Hernandez
super
Jack O’Connor
Thanks a lot I got the robots, I am very happy, I will have a gift for my daughters.
Terry Henry
I did not receive the EU plug as indicated on my order.
Daniel Myers
For now excellent. It works great.
Leon Baran
Vacuum cleaner is sensational recommend to everyone!
Harold Arnold
Came quickly within a week, without damage, let’s see how it will show in business, with the store did not communicate
Aleksandra Michalak
This vacuum cleaner is great help with sprzątaniu. Recommend especially owners animal. Shipping to Poland in 3 days
Никита Осипов
They haven’t tried it yet. An elderly mother was bought by the same company last year-she is very pleased! Will write later extra
Ronald Murray
Great vacuum cleaner. Called Seven. Delivery 9 days to the RB via sdek. Everything works, the base finds. Thank you
Варвара Яшинa
Before starting the dust, after waiting for full charge and started. Rolled everywhere, forced to remove the dryer and chairs because. I couldn’t drive. Then judge yourself.
Maria Peters
Delivered quickly. Sent was by post of Russia. Packing-box with vacuum cleaner sealed with Scotch tape). Included robot, remote, batteries for remote, brush, instruction in Russian language, 2 filters and brushes for replacement. Works on a smooth surface well, on the carpet is not very. Excellent budget robot, I recommend! Thank you store 5 +
Kevin Cox
Delivery fast, vacuum cleaner works, collected a lot of dust and hair, purchase is satisfied
Марина Яблоковa
All Super thank you very much. I take the third as a gift.
Domingo Caballero
Shipping from Spain and took only 3 working days. Super fast. Perfect packaging. The vacuum cleaner has no mapping function, cleans randomly, does not hit the furniture. It has No mopa function or scrub the ground with water but it sucks perfectly, strong suction, in just 30 minutes of use he collected a lot of dust and hairs from the ground that seemed clean in plain sight. Includes accessory: control for programming (battery operated), brush, 1 filter put and 2 more replacement, instruction manual, 2 swivel brushes set and 2 more replacement, base and charger.
Ursyn Sikora
Vacuum cleaner work from 2 weeks. Zamówiłam V8 plus and V3 and sincerely mowiac operate very similar-in V8 big plus mopowanie and Virtual Wall. V3 cleans smaller surfaces and Radzi wearing perfectly, v8 cleans 3 room and is super 🙂 shipping 2-3 days also recommend as a super gift
אבי לוי
the product is exelent! but the store was delay in the reception of the goods in three weeks!!
Patrick Bates
A perfect purchase, meets its characteristics perfectly, silent, effective and simple to clean.
Константин Щёголев
Just super!!! One of the best shopping in our life! Bought for 6 K on sale 11.11. Came in two weeks. Collected all the dust, even the glasses! Very clever! Thank you very much to the store for our new family member! I recommend to everyone, we are delighted!
Czesław Zając
Super fast delivery. Morning ordered, the second day afternoon already was. Silent, easy to operate, well collected (coat owczarka długowłosego well cleans). Rides chaotycznie and by this repeated after several times in one place but generally really cool running. For base returns pretty long, but in the end it is located. As for the price really good equipment. Recommend strongly salesman.
Roger Castillo
I use only from today but first impressions it Big WOW can it collects control always comes back to base coat dust and garbage I am on big SO as for the device. Troche protestuje and show feedback
Juan Russell
Super, finds dust even in a clean view of the room)
Эдгар Никитин
Vacuum cleaner is good, I use more than a week, the store sent Not immediately, but the delivery is fast-in 4 days, seller recommend
José Ángel Gallego
Very good vacuum cleaner has a lot of supposition and comes with two extra filters and two more rollers, with batteries and knob and box and all original components to give away is perfect and a great store