Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery to Taganrog week, courier to the apartment. The goods as in the description, while everything works. True, I did not understand the algorithm of his movement around the apartment, in one place, once 20 appears and in the other 1-2 total. But I have to pay tribute, the control trash is laid in different places collected. And yes, about the washing, it is not for washing floors but for wet wipe. The conclusion of this product is not intended to guide order but to maintain it. With its functions copes perfectly, the wife of the dog and the cat are delighted when nafan (so the wife called) working. Purchase is satisfied with the goods and the store I recommend
All quickly and case, goods shipped the day after Zaku pie. I am very satisfied with received vacuum cleaner. Rides, collects garbage, is just super. Recommend with pure total niem.
Great stuff. Long not sent (days 5), but Peter reached 5 days (from the moment of order to the day). The Courier Sadek brought to the House and the robot “Vasya” began to drain the floors. 3 days Vasya worked continuously for dry cleaning, stopping for a short sleep and rest. Linoleum glittered like a solid parquet. There is no trace of dust on the carpets. It is wonderful to pick up on a woolen carpet and well overcome the interior defects of 4mm. If tangled in wires-tries to perform, if it does not work-the red signal lights up and it turns off. We just need to unravel it and turn it on again. Yesterday I ordered the same mother. “Vasé” very like it is in the kitchen and in the hallway (there apparently dirty everything) and there are no big carpets. I recommend as an indispensable assistant in the house. One small. Flaw, but this is the problem of all robot vacuum cleaners: a small container for dust collection. Itself gets on charge. He goes out on an exposed timer. Now I’ll rest for a couple of hours and try a wet cleaning-I’ll add
I have little experience with such equipment, fast delivery
He arrived very fast from china to Mexico, took about 10 days, the parcel was DHL and delivery all very well, I still don’t open it or verify it.
Looks good,works good enough for now,very fast delivery less than 48 hours from Poland to Lithuania.will see in a future if it was good solution to buy it 🙂
The device went quickly. In use about a month. I tried dry cleaning and wet wipe. I liked everything. Unnecessary manipulations with wet wipe do not need to be done. Pour a container and moisten a rag for wiping and everything. Periodically wipe it and remove the hair wound on the cheek. Let’s see how much will work, while satisfied. I recommend him and his store.
In the Primorsky Territory came the parcel to the post office in 16 days. On the box of sub-surface of unknown origin, but the contents did not affect it. The top cover is a little blown, I do not know, it is possible such a build quality. This is rather an aesthetic defect, the functionality does not affect. The instruction is poorly translated into Russian, but in principle everything is clear. Programmed for cleaning on schedule turned out. Approximately 100 sq. m. removes for 2,5-3 hours. Carpet in 1 cm cleaned on Hurray. Down the Stairs does not fall-sees an obstacle. The problem with the dark obstacles-they see bad, they beat hard about them. Also, the problem with the dark floor sometimes makes a mistake on the sensors on the dark floor. Container for garbage with a hole on the side. Strange that they did not close the tank♀& Middot; The card does not lay, runs chaotically on the principle of chicken with a cut head. I bought my parents, I have Xiaomi at home without washing function. Xiaomi has a much better quality of materials, but it works a little louder. Washing floors has not yet done.
Came in seven days. For their money, a very smart vacuum cleaner. Runs quite chaotic, although obstacles, the defects run skillfully and neatly. It’s clean. The schedule is set only if the remote is directed and confirmed by sound. Base finds it easy. For 11756 minus coupon 256 is definitely a good thing. Washing mode is there, until I checked. Turbo brush clean do not forget.
Vacuum cleaner consistent with the description, well protected. Very fast delivery. IN Friday 27 November ordered and 30 November came. As for cleaning I know because not yet used.
Took a vacuum cleaner by coupon for $52, for this money is a great thing. Delivery 2 days. Everything works, there is no garbage on the floor. Confused in the legs of the chairs, sucks the wires, some fabric, on which will come-so before the start you need to prepare an apartment. Drives around the room randomly, so the vacuum cleaner takes quite a long time. For the first experience, the vacuum cleaner is good, and it is normally vacuum cleaner, but for better cleaning I recommend watching better models
Great vacuum cleaner. Just do not replace if the apartment has pets. Its functions perform perfectly, garbage finds much more than you can imagine.
Excellent working well for this money removes well. Of course, it is not possible to wait for a highly smart robot-it happens bypassing some zones and some for 300 times. It’s hard to get on the carpet. delivery took a month though it was written from Israel to Israel and had to pay customs fee
Great product, as described, very satisfied!! AAA+++
I’m well impressed. It works great, is very quite and moved around obstacles with little effort. Even in tight spaces it can find the way out.
José Antonio Díez
Order a Saturday, shipped on Monday and received on Wednesday, in 2 days I already had it. It came directly into the box containing it, without any additional protection, yet arrived without damage. Bring everything in the photos plus a stoned mop. When I try, I’ll reassess.
Already second vacuum cleaner from this store. Iam satisfied, I can recommend.
A good vacuum cleaner for your money! I liked the quality of cleaning, it works very quietly, compared to mi robot. Of the minuses, this is a cheap plastic, to which there will be dust, no Lidar, no automation, you need to close the rooms and only then it will remove well, otherwise it will ride in empty in the same places. The base for some reason is black, the vacuum cleaner shifts it constantly and does not park normally. But in general, the vacuum cleaner is good, taking into account the price of the sale. Delivery was from Ukraine, arrived in three days. Recommend!
Very good, I have and I buy for my parents now
As for now exercises the super. Works every day for approx. 1H AND every time full container. Even after odkurzaniu traditional vacuum cleaner nazbiera not clear where almost full container. Very fast delivery AND what important instruction manual in Polish. Mopowania not yet I use but I will add feedback after testing. As if everything is OK. Battery holds very Long.
Great quality and easy to set up!! Picked all this up from my kitchen, living room, and hallway! I had just vacuumed yesterday too was only going for like 30 mins if that! Also shipping was super fast! Extremely satisfied! Thanks so much!
delivered very quickly, from Poland for 3 days of PPL. The vacuum cleaner works very well and is quiet. I already have species and I am very satisfied. I recommend.
A good vacuum cleaner, the stars from the sky are not enough, but with their functions copes well. Seller recommend.
The goods are packed well. The parcel came without damage, delivered to the house for free by courier. Delivery took 9 days to the Great Novgorod. I decided to publish the review when I try it in the case. It works perfectly, collects dust at all corners and takes it to hard-to-reach places, even under the kitchen. In the photo there is a container with dust and wool (Cats) for 1 day. I consider the goods and the store worthy! Wet cleaning is also good. With the main crumbs and dust copes. Of course, I think that strong pollution will not wash, but I did not expect it. I took it as an assistant, while we are not at home for daily cleaning of wool. Additional brushes in the kit, this is + to the seller. Instruction in different languages (RUS is). I use the month, I’m happy with the purchase. I put 5 stars.
Great product, cleans in accurately. Excellent battery life/cleaning time.
He arrived in 3 days. I ‘ve tried it and it’s going pretty well, though it’s a somewhat large diameter, it goes perfectly all over the house. Clean great, sweep very well, now I have to try the scrubbing. At the moment very satisfied and happy with the purchase.
Good Goods, delivery to Pskov in a week! Full set. The vacuum cleaner itself liked, quiet, powerful is cleaned well. Protest all functions at once. I liked even wet cleaning. And if you add a detergent and wet in advance a rag, you can forget about washing floors)
Ordered 11.11 shipping 13.11 HR 11 so express delivery courier to home, manual in Polish, tetaz 12 hours charging and rating as posprzata
Delivery to Cyprus in 4 days (workers), works, only how to configure cleaning on Schedule I do not yet get, when wet cleaning, the rag does not lubricate-until only once tried, it may be necessary to open the valve and start with an open valve. This is my first robot to compare with nothing.
Very cool robot. All performs according to przeznacze niem. I am very satisfied. Sincerely recommend.
Delivery in 3 days! I am very satisfied with your purchase. Robot very carefully cleans, with wjazdem on carpet somehow wearing Radzi but all depends on under what angle tried wjechać but doing it to the effect and gives advice, sądziłam only, that will be a little quieter but most important that same cleans, it reimburse its volume. As for now przetestowałam only dusting mopowanie still above me.
The product corresponds to the description. Arrived in Tashkent in 24 days. I recommend to everyone!
María Carmen Vicente
Great investment I’m delighted with my hope☺️ Is silent and does very well its function is silent and I love how it leaves the ground, it’s only taken two days to arrive. Thanks to the store☺️ Made its efficacy
Very good robot, cleans very quickly ! Arrived within 3 business days. I’m very happy
Fast delivery DHL in Poland, well packed, I am happy.
Ordered 12.11, today already on me waiting;) Very nice looking, not shoddy Narazie works Super, Oby as longest!
It came in 4 working days from 11.11, straight to home. Very cool thing. For half an hour, I collected a lot of dust and wool, taking into account what I vacuum yesterday. For half an hour he drove 2 times for 2 rooms, a corridor and a kitchen and drove himself on charging. Very quiet did not even realize that it already works, I thought just goes. Wet has not yet been launched, but already satisfied P. S. The dog (toychik) was afraid at first, then walked quietly by.
Equipment very good, very fast shipping, product consistent with the description, wszytko OK waiting for the first Test.
Very cool robocik, odkurza exactly, is by no means the loud, very easy to operate, fact damage that no to IT application, but whether it is such important? Just turn it on and se śmiga. Pack came very quickly, zamawiałem in Tuesday evening wear, Thursday already was. Remains test mopowanie. I there I am, wife you more
im very happy. fast shipment (ordered 11.11, parcel came 11.17 from Poland to Lithuania), working good, price matches the quality
Cute. Arrived in 3 days to Poland. Super cleans, have remote control, batteries spare parts. I am very glad. Recommend
Delivery ukrmail, less than a week, the track was tracked. Goes in a box, everything is neat, you can take for a gift. As a vacuum cleaner, the thing is very good. Dust finds even where it is not :). With pets in general class. Wool collects just wonderful. Works quietly, even sleep does not interfere;). In general, the thing is wonderful, I recommend to buy. Thank you to the store for the excellent product and service. If necessary, I will contact more.
I saw it long ago in the recommendations of the blogger and added to the basket, and then I noticed, that it in burning goods immediately ordered, with all the discounts and coupons cost us 200 rubles As in the work he can not say yet, but on this model there are many reviews, and so the delivery took 5 working days in Russia, the whole box came, inside everything is well packed, robot vacuum cleaner in film, everything is fine! Not a single scratch 🙂 Fully corresponds to the description!
I came quickly. Everything corresponds to the description. I haven’t tested yet. I’ll add…
Vacuum cleaner ordered on Monday by 9.00, delivered in Tuesday about 9.34
Vacuum cleaner, bought, on advice, happy, powerful, well sucks, if the trash flies away, passes several times and nothing remains, floors on the parquet, washes chic. If you suck the wires, stop and signal, if not come, turns off. Itself comes to charge.