Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought on sale and did not notice that the management is not through the application 🙂 Delivery several days via ukrmail. Huge Box. The vacuum cleaner comes with containers for dry and wet cleaning, remote control, virtual Wall (batteries included), spare parts. They took for cleaning carpet and linoleum. Read the instruction before starting, because. The first time we pressed not ordinary cleaning, but cleaning the route) Pros: noise is less than usual vacuum cleaners, clear control, well removes the carpet with a small pile, you can control both from the remote, so from the vacuum cleaner itself, equipment. Cons: for the base, we need dimensions of 2 meters per meter. We thought of keeping it in the storage room (1.1*0,9 m), had to put it near the bed. Often tupit when trying to find a base, starts to go to the other end of the room and race around there, sometimes you have to pause and carry your hands closer to the base to find. It is difficult to wipe out all the dust from the container-the part will still remain there, because. You can’t wash it. Recommend!
Fast delivery-ordered in Wednesday evening and in Friday was already in the morning. Super wearing Radzi with odkurzaniem and mopowaniem Only denerwuje me his disorganized work but the key that is well made Recommend
Great device am satisfied after the first week full
Rapid Delivery (3dni). All OK, I am very glad. Recommend!!!
Received in 5 days, ILIFE,⭐⭐⭐⭐⭐
This is not the first vacuum cleaner of this company. price, quality-perfect! fast delivery! Definitely recommended!!
I order for the second time, now for a gift) very convenient, removes perfectly! There is an instruction for Russian. 10 points.
Great, do I have taken 2 because they really well their job! I highly recommend it!
Vacuum cleaner arrived very quickly. Ordered in Wednesday evening, was U Me in Friday popołudniu. After charging began odkurzać. As someone posted. Rides without governance and composition, but about dziwo garbage collects I am glad, robot jeźdźi, I have time for family. Just this was me need. Tomorrow will mopował floor. Wystawię extra feedback.
Arrived in Yekaterinburg in 17 days! The store sent immediately after payment. Neatly packed, the whole set plus batteries. Not yet. I hope it works. Instruction in Russian is.
It arrived quickly .. and sealed .. But it arrived in two batches despite my assurance that the store had to ship it one .. The order required a fee of $ 24
Great vacuum cleaner. Fast delivery, courier directly to the house.
A good quality robot for its money is dystable. Not talking
The vacuum cleaner is good, not very loud, fully corresponds to the description, only here is the delivery from Poland to Estonia a month!
So we got our assistant delivery waited 8 days, the courier brought the box home outside was damaged, but nothing inside was hurt. Completely discharged, so we are waiting for a full charge Thanks!
looks good for now, after few weeks will see how it work
Super vacuum cleaner. Highly recommended. Shipment little opóźniła up but worth was wait
I received the robot very quick from Poland right on time for Christmas . I have been using it every day since 23 of December and i would say its a great product for this price . It is a little noisy but it does the job great . It vacum and mops great . Also goes on my rug which is furry and other robots don’t work on it . And it works on dark floor . I love it and recommend it ! Thanks iLife 🙂
Great robot vacuum cleaner! Polysobite qualitatively, not loud, the base finds within the room. Instruction in Russian. A full battery will be enough to clean up the memorization of 41kv. Many options for cleaning, which is very convenient. There is a remote control and a virt. Wall, delivery fast. Wash them still did not try, but thinking also everything will be OK! For your money an excellent vacuum cleaner! Thank you store!
looks good. charging now. took long time to arrive -3 weeks inside the country.
accurate description, arrived well protected and very fast. Vacuum itself do a brilliant job
Very satisfied))) Thanks!!!!
Very fast shipping. Robot nicely cleans, once zawisł for laundry dryer. To refresh flats as most Ca. It comes with US 2x a day.
It was fastest shipment ever! If no weekend goods would be on the second day, all according to the description, vacuum cleaner beautiful and if anyone wonders out yet whether you buy it is not on what wait, I regret that as long it not miałam!
Very happy! I love it! I only tried it a few minutes but very good suction. After a few weeks leave a more complete valuation
Everything corresponds to the description. The vacuum cleaner arrived discharged… Delivery per week
Very satisfied with the product. It came to Bulgaria for 5 working days. It was very well packaged. It came with extra side brushes and extra mop cloth. The manual is very useful. After full charging it works perfectly. Recommended!
Ordered 11.11 otrzymałam in 4 business day. Nicely packed. After 12H charging odpaliłam vacuum cleaner by 7.15 to 10.30 sprzatal whole house mount with hemline. Bottom I biggest powierzenie adviced wearing with it in ca. 40 minutes, I’m satisfied. I have no comparision with other vacuum cleaner. Mop testowałam not yet. Wjeżdża for carpets, rugs, skirts, AND even puzzle dzieciece room. Recommend.
Delivery to Ekaterinburg is less than 10 days! Good vacuum cleaner! The first vacuum cleaner of this brand worked about five years! During this time they have given a number of new models! This is felt turned from a toy to a good product! One thing I want to notice! Wash such vacuum cleaners just dirt to breed! We always rinse the rag and this friend will be the one to clean the whole apartment!
Dusting very good wjeżdża on carpets type shaggi Washing floor rewelacja myślałam that it will light pezetarcie and please look at the pictures Recommend
The robot arrived in about a week after purchase. The first impression seems to be a premium product, quality plastic, everything is well thought out, the pieces fit very well, the shape is pleasing to the eye, the buttons and the display also look very good. I tested it as a vacuum cleaner in the kitchen, and it did great among the 5 chairs on the table. He collected approximately 98-99% of the dirt on the floor. I was pleasantly surprised to see that in addition to doing its job, it is not very noisy. After finishing vacuuming I used it for washing on the floor, the tank has about 300 liters and enough, for a room of about 24sqm, I used water and spirit, the result was above expectations. It does not have a high suction power but it has two propellers that help a lot, most have only one. I saw comments like Xiaomi is better, but it is not true, buy this product you will not be sorry.
Quickly came. Equipment tested week, doing job like please, recommend especially this model for those which have dog at home. This small robot really gives advice. Thoroughly cleans hair and chicken. 4 room cleans in 25 minutes (about 75 m2) and only one dash battery consumes. (three). Mopowanie also the checks great refreshes floor. I am satisfied.
I use for more than a week. As narazie I am glad, coat collects well.
7 days and with the courier at the doors later I will write how it works.
Up to the Kaliningrad region 10 days, received everything intact. Included: vacuum cleaner, remote + batteries, Virtual Wall + batteries, charging station, two sets of brushes, a tool for cleaning them, 2 cloths for washing floors, a container for water, filter. Came discharged, slightly charged and tried, while it is difficult to say how in work. Because I was happy like children when I gave a car, which also eats itself. The review is more complete later.
Perfect does the job.
Two minutes later I was in town. But the local sdek took him three more days. I could not stand it, I went after him myself, I did not give it, he said in another point, we will bring it ourselves, although this point was listed in the SMS. Well, come on, I got the courier on the trail. Day, handed it in. The packing is not damaged all is beautiful and well packed. So initially there was a double opinion. Not very lucrative is the instruction, there is no step-by-step plan for its launch. I’m telling those who have this toy in the first place. The good is yutub, there all the fears of it to break or turn on is not so wrong immediately spread out. Everything is so simple that I do not know how I lived without it at all. Of course it does not replace general cleaning, but what it does daily when I do my own business, and I have three of them, it’s priceless. First day at all in the bedroom, I didn’t realize what he did, the dust from under the bed and the metal of it all over the room was drained. He had to help and clean up an increasingly large vacuum cleaner. Then I put him a rag and he went everywhere
Perfectly packed, fast delivery, until launched.
It seems good in 20 minutes a lot of garbage collected, although everything seemed clean. This is our first vacuum cleaner, so can’t say it is good or bad. The main thing is that the battery holds for a long time and the robot itself does not break. The first time the battery was kept somewhere 40 or maybe 50 minutes, but this is only the first time. How much will keep after 2 or 3 charges will see.