Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Олеся Уткинa
Description accurate, water container included. excellent store quickly sent, respond quickly. Instruction for Russian sent to the Mail on request!
Ольга Рогачёвa
I buy a second time from this store this vacuum cleaner, ordered delivery from Russia, very fast delivery of the week did not pass as I received the parcel by courier to the apartment. I’ll sell out 5 out of 5
Mary Cook
Good coverage fast delivery, not used yet I will leave more feedback when I use it thanks sealer
Іван Гриценко
Received in the store’s promised term. Everything corresponds to the description. Includes spare brushes-brushes, filters, separate water container for wet cleaning. Very cheerful and visually reliable. In five minutes of cleaning, in the newly-decorated room, collected dust and small particles of some kind. In general, we are still delighted with this robot all recommend a vacuum cleaner and a seller. Seller separate thanks for the accuracy of delivery time (though had to give him a few days of delay), sociability and honesty. Thank you, only business prosperity!
אבי דוד
The product is very good and the price is relatively low for this quality High quality this product
Nathan Kelley
good vacuum. I like the app – wish you could set the daily adhesion but like the creation of the map and good value for money overall. previously had another older robot that just bashed into things so this is an improvement. Mop wasn’t really wanted and would probably be streaky on wood/laminate but I have linoleum bathroom/kitchen so it works for that!
Надежда Даниловa
I know of course how good such vacuum cleaners are for 50 thousand rubles, but this one is very good. The route is logical, vacuum all three rooms while we were having breakfast without problems, then went to the second circle, dust and cat’s wool collected almost all, the base finds normal. Wet cleaning mode has not yet been tried. In my opinion, a very decent device, let’s see how long it will work. Delivery was from Russia in 3 days. There was a corner of the box, but everything is inside.
Doris Stephens
very satisfied !!!
Виктория Зайцевa
Chic robot!!!! Everything is super!!! Thank you very much to the store!!!! I came very quickly. I ordered 11.11 came with a courier straight to the door 14.11. I advise everyone.
Richard Oliver
Great vacuum cleaner! I went from Odessa to Kharkov in 4 days. My parents liked it. Called Nikita, stuffed him crumbs on the floor, vacuum them with his help, happy.
Любов Винниченко
Everything is as always on top, vacuum well, although not the smartest. This is my third order for this model, for my friends. Delivery by courier within three days of ukrmail, from a warehouse in Odessa. In the ratio of price-quality. Recommend. Experience of Operation 8 months.
Raymond Pena
Honestly, we’re pleasantly surprised! Super clear setup instructions in english, a handy app, connects with Google Home! and a good battery! Real roombas cost 5x more for vacuum and mopping($1200) and don’t have as good of battery as this one. Cleans and mops perfectly. Only modification we had to make was to put an additional “bumper” on the front because it seems to have a gap in it’s senors that doesn’t allow it to see skinny objects like table legs if it’s not directly center to it. It’s a bit cring worthy when you heard it ram into it from upstairs ^^’ it also gets sometimes stuck on the legs of the drying rack which it can’t reasonability see. And it doesn’t see clear glass/acrylic facades. A fix for the next gen! I’ve already recommended this one to friends bc it’s definitely worth it! especially the automated scheduled cleans in the app!
Софья Максимовa
Vacuum cleaner Super! I brought the courier 4 days after the order.
Георгий Углов
And how I used to live without him this miracle! And vacuum and wash, not worse than the mop. I’m very happy. Delivery to Samara Region 7 days. The store is good for communication. Answers quickly and on the case! Take it, you won’t regret it!
Галина Завьяловa
The order received for record 4 days from the date of payment. Talked to the store, answers instantly. The vacuum cleaner delivered the courier to the threshold. Opened the box, everything is intact. In addition to the vacuum cleaner itself, 2 additional brushes are included. 2 seed containers for dry and wet cleaning, remote control, in general, when I watched other models, for these pribambasy it was necessary to pay several thousand Rubles. On Cleaning: wet cleaning has not yet tried, but dry was satisfied. On the linoleum, the garbage collects well, does not miss, cleaning on the carpet was a little displeased, he is certainly inferior to the usual vacuum cleaner, but in general I was very pleased!
Антон Кац
Good vacuum cleaner. Bring the courier in 4 days. Packed well, made qualitatively. Includes spare brushes, a filter and a cloth for washing the floor. The app is installed, the robot is added. Crawling well, I’m happy. Wet cleaning did not try. Of the minuses, when cleaning the carpet quickly got a central brush, but this I think because of the fact that that long hair did not scrape off the carpet. And so with the presence of animals from which constantly wool is the most!
Олександр Винниченко
Delivery of 6 days in Ukraine to Kiev. The vacuum cleaner creeps, the cat watches, the quality of cleaning will be appreciated later on the results in a couple of days.
Lidia Michalak
Equipment came to Polish 17.11, ordered 11.11. Properly packed and secured. Charged to made trial cleaning. Sensational equipment!!! Overcomes obstacles such as carpets and low frets. Turbo function checks on the carpet. Sincerely recommend☺
Михаил Васильев
The robot was delivered to the door by courier in 3 days to Moscow. Packing is not crumpled all the whole. The vacuum cleaner works. I’ll check. The store is sociable, immediately sent out the instruction in Russian language. I recommend the seller and the store.
Иван Осипов
Everything is just super! Highly recommend. More than a month in operation-the flight is normal. He’s just smart.
ישראל גולדברגר
, I’m happy. I came quickly. Long kept the company delivery, on the carpet rises, in the wires frozen
Roberto Santana
Everything works well, price and unbeatable quality in 48 hours at home.
Guillaume Benoit
Great. Ordered on Friday and received on Monday. One record. Works very well, complete, packaging intact, functional and sucks very well. I have not tried the wash mode yet but I am already satisfied. The store communicates very well.
Daniel Petrov
It came in a few days. packed very well. I did. Now he goes around the room and cleans. It works quietly. It removes very hairy. He goes into all the holes. Vacuum cleaner good recommend.
Даниил Дьячков
I liked the vacuum cleaner. There is a high power button, which is not bad for carpets. A pretty annoying mind, will climb everywhere, in all corners, quietly flies on carpets without fringe and different thresholds. Base finds. Until I learned not all the functions of management due to lack of time and desire to study them. The water tank goes separately. Seller cute. I do not regret what I bought here. Oh yes. The breakage cost 142 shekel. It’s been about a month. Happy. I myself do not vacuum cleaner with a manual vacuum cleaner anymore. Perfect assistant.
Filip Marciniak
Description of robot is very accurate and real. Robot is gorgeous literally fairy tale❤️. Already is my friend. All recommend not pożałujecie. Pulls each pollen, great working mopping-not rozlewa water. Finally I have time for yourself and family and 120 m flat is odświeżone and clean. Robot has its work and peeks of tenacity in each zakamarki, wjeżdża on carpets even these high. Has sometimes problem with finding base but after such a great work I can it help remote control. Remote not yet próbowałam. Kupujcie because Worth. Very fast delivery. Contact store good. Recommend robot from This seller
Ghenadie Purcărete
Super aspirator ! L-am testat , își merita toți banii ! Mi-a întrecut Așteptările ! Calitatea finisajelor, lux. Un material calitativ și placut la atingere ce oferă și un aspect frumos ! Imediat cum l-am primit a fost pus la treaba , și își face treaba bine! Trage tot praful foarte bine și se orientează bine , l-am setat usor și merge perfect cu Alexa mea! 5 stele fără dubii ! Livrarea foarte rapida , 8 zile ! Recomand tuturor !
Tomáš Kopriva
Great! This product looks the same as in the store’s pictures! 🙂 The package has a tracking number! I received the item 9 days after my order by Czech Republic. Everything was well packed! The vacuum cleaner is amazing and is better than I expected! Its operation is simple . The application is average, but the driver works great. + The package also includes an additional filter, small brushes and a spare mop . The manual is enclosed in English. Cleaning test: vacuuming pleasantly surprised me and moping, wipes the PVC almost dry, it is good . It certainly won’t replace at least a week’s cleaning, but it’s a great help! I highly recommend!!! ❤ Thank You very much seller!
Филипп Юшков
Brought quickly by courier, after the first use-liked.
Валерия Жгилёвa
Super all shipping packaging super vacuum cleaner courier to door to Ryazan build quality additional parts
Надія Давиденко
Very satisfied with the purchase. Everything corresponds to the description. I came quickly. Seller recommend!!
Breno Alvaréz
Wonderful, very easy to handle and setup, robot quality good and quality, extra pieces in box, cost-effective… Very worth… Paid 250 rate in customs but still left cheap
Аркадий Лавров
Thank you, as in the pharmacy and on time
Ефим Воробьёв
Delivery fast, packed well, complete as in the description, works!!!
Gregor Aigner
the robot is of good quality..it works phenomenally, it is precise … the battery for 45 minutes of work, 50% left … so this is a great investment … for this money … you get the same robot that costs 400 euros .. recommendation
Наталья Жуковa
Works well, quietly, finds the base itself. It is cleaned in two rooms and a hallway, the algorithm of work allows you to intelligently approach the cleaning. I haven’t tried the sink yet.
Любов Бабіак
Vacuum cleaner Super! Who doubts, order! The vacuum cleaner was good, it seemed clean at home until he had a drink. Works from the application, you can and from the remote. Set a simple QR code. The cat is frightened, we are happy! Cheeks help him bury the trash from the corners) washing mode did not try more! Let’s try the review! We have a cat at home, and a vacuum cleaner including in a day it seems that at home every day cleaning! A good and useful toy! Written to the store, sent instructions for Russian. The seller answers all questions!
יצחק כץ
creator really well packaged Great store Thank you so much for having fun ordering such cleaner properly and returning to a place that has no battery And there are also commands from the app back to the rinsing place to turn on the device even when you are not at Home. Thank you i think i order more for my friend
Рената Захаровa
The vacuum cleaner works fine. Arrived 3 days before Voronezh, the courier brought home.
Rica Radovici
An excellent product. Just like in the description. The store is serious and attentive to the buyer’s wishes. I recommend the product.
Camilla Gallo
Is according to you buy, the first the I’m using now almost 1 month all day and works great! Ne I took un’altro in gift box. Super fast shipping, store super nice and robot is a great helper in your home! I have two children and this is really a help for me. It is easy to operate with both app that with remote control. The base is only if cleans in the same room where it is poggiata. Usually the close inside a room and I do wipe several times and then the sposto in another room, if I leave, vague for home, you will lose and does not do well its work, we put much more time and eventually “heater” and look at the base. It is easy to clean and spare parts are also found on Amazon. Sin that speak English only. I attach the photo of the time taken to clean the kitchen. P.s. Recognizes the container with water and one for only suction. When lava simultaneously draws which is really Top!! Super recommended!
Адам Цивилёв
Excellent robot I liked and the design is beautiful. The store sociable and quickly sent me the parcel. Thank you seller. Recommend seller
Вероника Цыганковa
Delivery to Pyatigorsk 7 days! When entering the post office, the store sent a number for receipt (distinguished from the track number). Complete set in accordance with the description of the goods. The robot was immediately launched. The base found immediately from the corner of the corridor (the base was turned on after), with 4 meters. Controlled from the console. WiFi saw, but did not do the adjustment. Wool dogs collected beautifully. The first impressions are positive. For this money 12200 rubles. A decent robot. In the process I will complement the review.
Мирослав Черкашин
Excellent vacuum cleaner for an acceptable price! They gave him the name of the dust)) there is something to compare with. Previously there was a vacuum cleaner Iclebo Arte, much more expensive, with a more modern navigation system, with the preservation of the map. But about it in order. The previous vacuum cleaner used a video camera to create a room card, and more rationally laid the route ….. Dnëm. He was blind in the dark. Since I live in the far north, it’s dark for half a year, and leaving the lights on, leaving for work is not reasonable. The first Plus in favor of the dust! The suction power of the dust is much higher, the second plus! The front colesiko at the previous vacuum cleaner was unturning relative to the vertical axis, and at each turn, the vacuum cleaner creaked against the laminate, quickly strained, coming into disrepair, changing its shape to a multifaceted, loud knocking on the floor when the vacuum cleaner moves in the forward direction. Third plus dust! Wet cleaning at Iclebo Arte was reduced to the attachment to the bottom of the dust bag of a damp cloth, which
Peter Wyss
The first two hours followed the robot and followed his work. I will note that from the steps down did not fall and returned to the base immediately with a rational turn. Specially did not remove our 200 sq. m. The day before. The result is a full container. The robot was very pleasantly surprised. Thank you to all buyers who have described their impressions in detail. While the remote control, the timer was not used. I’ll add a review about wet cleaning later. Many thanks to the store for the weekly delivery and for the pleasant communication.
Martin Germain
I am delighted with my purchase. The vacuum cleaner is great. It sucks well and the mop mode is good too. We can use it with the remote control or with the WeBack application. I received it yesterday and today I control all his duties. I was delivered quickly, the parcel was well protected and the store is really nice and responds to our requests quickly.
Катерина Семёновa
To Krasnoyarsk in Russia delivered to the Post Office in 5 days. The description is fully true. The store at the first request immediately to email sent the instruction in Russian language, but it did not come in handy, everything is intuitive. Fixing the side brushes vacuum cleaner is ready to work. Installed the webback program on the phone. Now I manage only from the phone. Removes for 4 of 5, clean carpets I send several times. Well collects long hair. Tried and washed floors, refreshing, especially under the bed. Does not remember its base, constantly poking into the furniture before getting on it. In general, I am happy with the purchase and recommend this seller and this vacuum cleaner. A little check in time and order for parents.
Феликс Жиганов
Vacuum cleaner “fire”, everything corresponds to the description, delivery is fast!
Валентина СТЕФАНОВ
Received the robot before the train in an excellent meal, good is late and delivery in 9 days. In the instruction a lot of kindness and clearly e is explained the start for working with the robot.