Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Alice Moraes
Arrived early, quality very good.
Harry Gomez
Good. But we’ll see about time.
Ольга Цветковa
Excellent simple headphones. The sound for music is expected very mediocre, but I took them to listen to audio books. So that you can lie down and do not press in your ear. The quality of the materials is excellent. Delivery is very fast. Tracked.
Douglas German
Perfect, no fees.
Isabella Schmitz
Earphone good quality, great sound and mic very good
Carlos Correia
Quality very good. Arrived on the schedule, including some advance.
Семён Наумов
Headphones really liked, the sound is good, arrived quickly, thank you very much
Վազգեն Մարգարյան
Normal headphones, after use I will write additional
Юрий Фролов
The sound is clean. People’s opinion is important. When I buy something I read reviews. In appearance, not flimsy, look quality.
Альбина Назаровa
Good headphones, the sound of music was pleasant, I recommend.
Flavio Dukagjini
good quality . took 43 days to arrive at destination
Святослава Давиденко
I received my headphones in 16 days from the date of the order, which is more or less fast (to Ukraine, chernivtsi). They play great, as on their money, comfortably sit in their ears, madly happy with this headset. The sound, Bass are excellent (once again I will mention, as for such a budget). Very like (like) nylon braiding headphone wires, they do not confuse themselves at all 🙂 but what is especially pleased, so this is what, that the remote control is compatible with my iPod Nano 7, because earlier by ordering headphones from other brands, for some reason, the sound was impossible to reduce through the remote, it just did not work, It was possible to do this only on the device itself, and with these headphones everything works! And the sound can be added/reduced, and the song is stopped/switched. In general, I strongly recommend these headphones, and in general the brand baseus, because I bought the same USB cable and charger of the same brand, and very satisfied with the purchases!
Emil Yaşarlı
Well fits in ears, good and satisfactory quality and sound. Used 1 or 2 days, I’ll see how long will it serve.
Carlos Azevedo
Had already bought a the same brand. Used for about 8 months. Very good. A cost-effective. Arrived in 40 days.
Василий Харинов
Excellent headphones for this price. I take the second time
Lara Correia
Very good headphone, i have one black and buyed another white with now. Baseus quality!
Alice Gonçalves
Am fan quality brand products, is very beautiful and although not intra-ear is possible to hear in good ton any sound, excellent.
Виктор Давыдов
Good headphones, excellent quality, I recommend. Come quickly.
Никита Фролов
JBL headphones for 800 x if compared with them this full Dermo bass no no falling out of the ear took such forms pure to go to bed in them as in the ears in them does not hurt but snoring op-op All sorts of handons FF still heard it so as not to hear the snoring in principle will come down but if you twisted she was put in his pocket he-then if you unravel them to listen to music shorter than they take shit Complete
鈴木 琴音
I’m always surprised the sound quality of Baseus. the problem was the you can’t go back to earphones your around. This is easy to wear, the price is reasonable, off course, the quality of sound is astonishing. thanks store
Наталья Назаровa
Headphones medium ………. could pack for them come up with. Wear inconvenient
Robert Davidson
i like it so much. good quality and sounds great
Олександр Давиденко
I order such headphones for the second time, the first for about a year. Chic value for money, the sound is just super. Recommend product and store
Irfan Masood
very nice product,excellent build quality. Ear piece size is a bit small as compared to my ears so its fitting is good but not great. Sound experience is also very good. Bass is 3.8/5. Vocals are good. Controls are 100% working. MIC quality is very good. I will recommend this ear phone.
Ana María Castrillón
Perfect packaging and the hearing aids a little small, I arrive in a month and a half to colombia, they sound perfect and good quality
Юлія Гриценко
Came in three weeks, an interesting simple box, the sound is good enough for both its category, remote control трёкнопочный, volume control is exactly the smartphone itself, the microphone of good sensitivity, located quite high near the mouth, therefore, do not additionally attract when talking, then will be checked for vitality)))
Lucas Pereira
Fabulous! Shipping lees than 1 month. Very comfortable in ear (like you don’t feel you have a earphones on you). Quality of sound is fantastic (even unbelievable for this price tag). Microphone worcs very well also. 10 stars of 5 Strongly recommend!
Edward Duda
Everything is fine. Headphones are working.
Глеб Панов
Headphones are excellent. Bass is, the sound is clean, the wire is in the fabric. Delivered to Moscow in 10 days.
Ewa Bąk
Quality very good. they sit very well in the ear, the sound quality is very good, I recommend it.
Cynthia Wheeler
This is my third times for this store. The headphone is very quality. The sound is clear and doesn’t have noise when you call to your friends. I like it very much.
Александр Шевченко
Good headphones. It’s been a month.
Анастасія Бабіак
excellent product, fast delivery, great communication, recommended store.
Gerardo Valadez
Good hearing aids, they’re not the best audio in the world but if you listen very well. Volume and pause controls work well as hands-free
Макс Тарасов
Insulting. The box is sorry. I wanted a present. But this is as always Russian Post. and so the sound is excellent.
Влад Углов
There were headphones for about a month, the track was tracked. The sound is good, the quality of the performance is excellent, all the elements are metal (aluminum). In the ears do not sit very much, maybe I’m not used to because for the first time I use this format, but they won’t.
Михаил Жуков
Like normal headphones, the sound is good, they sit in their ears comfortably. It came quickly.
Daniyal Mirza
Very good handsfree. I ordered 2nd time. though this time the wire is little bit thin. overall sound and quality is good
Walid Amghar
good headphone with a clear bass and clean sound thank you for the gift many thanks
Станіслав Винниченко
Not the first time I buy the products of the brand vaseus and very satisfied with them. The parcel came in 17 days for the new post office. It was packed in a branded pouty bag, a box whole and without damage. The headphones themselves also did not disappoint. The sound is simply amazing, the design is old, the control also did not fail. Many thanks to the store⭐⭐⭐⭐⭐.
Maria Stewart
item received in 20 days
Леонид Юдин
Good headphones, medium volume, soft bass, flat tops, cool cock, eggs
Juraci Gónzalez
Great quality. Not hurt in the ear. Enjoyed.
Маргарита Овчинниковa
Decent headphones for those who do not care about sound. With tunnel of course do not compare because of the transparent sound, but for yutub will come down
María Marín
Good headphones, with 3.5 Jack connector, with Button to upload or lower the volume and built-in micro with which calls can be made. Crisp sound. Fast shipping.
Андрей Фролов
Headphones are excellent. the sound is clear, clear. I bought it with a huge discount. The store is responsible. sent quickly. the box is in perfect condition. you can buy for gifts. thank you very much.
Ольга Винниченко
Prompt shipment of the order, despite the sale of 11.11. I recommend the store. Experience of use will write later.
Олена Довженко
Paid for November 13, received December 4. New Mail. Nikolaev. The packing is visible in the photo. The parcel was tracked. Listened, the sound was pleasant, very good bass (IMHO), good top. Something to demand more, at this price-it does not work. I have 4 models, this one, 6 sounds much cooler. Definitely recommend. I did not like that there is no company name on the headphones. The sound does not affect, but the sedimentation remains.
Patricia Wong
Great headphones. I order it for the second time. I will order the third and tenth time later
Стас Смирнов
Took for 620 rubles. I think they’re working. What are you doing here? I recommend the goods and the store!
София Румянцевa
My ears are happy. Comfortable, in the quality of sound, manufacturing at altitude, it’s not gags, but they sound decent. The store and I recommend it.