Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Robin Renard
Product conforms to the description, good quality, fast delivery, very serious store
Олекса Галицький
The product 100% corresponds to the description. The store is always in touch, responsive, very good support for the buyer. I recommend this store. The product is 100% as described. The seller is always in touch, supplier, very good customer support. I recommend this store.
Семён Петров
A week and a half. Works. Recommend.
Hernando Rendón
Excellent product, I am very satisfied, thank you very much, I arrive very fast.
Keith Perkins
Good product, got it right.
Tomáš Škultéty
I bought 4 cameras because the, are perfect ♥️ thanks
Егор Цивилёв
Well, not FHD, 720, but for small rooms will come out, in the dark perfectly helps IR illumination, but at full tilt will be visible light, otherwise not critical, I will finalize the file
Наталья Мельник
Very long went the goods
Вадим Данилов
All norms
Сніжана Давиденко
Cameras work fine. The picture is clear, the sound is good. Quite enough for use in small rooms. The goods are satisfied. I recommend the store, 5 stars for this purchase.
Blaž Pirc
Super fast delivery! camera is simple, but the picture is feral
Hugo Gutiérrez
Sending out the fastest ones that have arrived. It took Me a little while to set up the wifi. The product is very good, the image quality is very good, I am very satisfied with this camera, although it has been running very little. The packaging was perfect. Instructions in English and mobile application in Spanish.
Concepción Cruz
I’m happy with the purchase. I already knew her from before both the brand and the camera.
Ирина Рыбалко
Got it all. The camera works, could not adjust from the beginning, brought to another place. Adjusted to Tuya smart without problems. It turns out the router did not allow you to configure the device. If not configured, check the router.
Manuela Nieto
As always, super fast shipping; Very good product quality. Fully recommended. This is the second time I ‘ve bought from the store and it sure as hell won’t be the last.
Roberto Ibáñez
It works very well, both day and night., I ordered it from 1080 and with 32 GB card. If any hits are to be set, it cannot be set with the Kerui w18alarm.
Макс Царёв
It’s been a month. Works through the app. All declared functions work. Updated to the latest version of the firmware. By cable, the normal speed, and through the Wi-Fi barely moves-the lag is more than 10 seconds. But this is probably about my 2009 old router. I will purchase a new one. The camera works in the 2,4 GHz band, 5G does not support. And I would like to add a notification function when motion is detected. But this is already a question to the app, not to the camera. Goods satisfied
Анна Фадеевa
Great store!!! Camera fire, take the third time. Ends up with TUI on Hurray. Delivery 4 days to Moscow. Everything is super!!!
Аида Петровa
Did not find through which program to connect
Nicole Owens
Excellent Product, took 2 weeks to arrive in Chile
Juan Vega
The camera works perfectly. Highly recommended!
Caleb Colello
Appears to be working well. Everything as it should be. Wonderful packaging. Thank you store
Анна Алексеевa
Got everything matching the description. Good store. Thanks
Виктор Юрков
The camera was delivered by courier, quickly enough, the description corresponds, put with the program smartphone, not with the proposed. The camera works for a week, everything works properly, quality at altitude, there is a little delay, but acceptable.
Снежана Харитоновa
Quickly connected to Tuia everything works fine
Clara Knudsen
very fast delivery to Denmark and super installation guide
Феликс Юрьев
The parcel went around Russia for 12 days. Got it at the post office. The box is not crumpled. I have not checked the work yet.
Peter Schmidt
Packing is good, software raw horror, buggy ((( I will try another program, The camera itself is good, the picture is good
Алексей Алексеев
In operation we will see) feedback, I will complement, I take not the first time, everyone is happy.
Rob van Beek
Camera is good quality. Very easy compatible with Smartlife app. Very satisfied
Анастасія Бабіак
Packed was well sooo good. On the package, the store did not regret. Set her up. Seems to be working. You can listen with sound and sound in the camera. It’s fine. The memory card has not yet been inserted. I did not try the record with the card. Came also quickly 2 weeks in Ukraine. While I’m happy, and then I’ll add to the easing if something goes wrong.
Лина Баданинa
There is a motion sensor, cyclic recording, too. Sensitivity should be set in the middle. To make a record from your application, you need to change the settings in the phone to “external sources-allow installation from this source”, simply, allow (photo). Turns on cyclic recording in the settings-from the smartphone it does not depend. And the glitch in motion may be because of the glare of jewelry… After all, the motion sensor is based on changing the color in the matrix.
Регина Ковалевa
Nice camera. Got on Hurray. Quality shooting. Definitely recommend.
Макс Моисеенко
There is no 1080r, even 720 No. You can see it from the swamped image. But in principle, as a surveillance camera just goes. Take the 720r version-there is no difference. With SmartLife works. By WiFi delay about 1.5-2 seconds. With the inserted card immediately writes on it. IR illumination turns on automatically. At the same time, the image becomes B. In general, a good camera.
Валерия Кабановa
I thought that the app for the camera will be Yuxi, but the app is some quick and functional little! (the camera says nothing, shows video norms.
Ярослав Щербаков
Came on time everything connected everything works for the store thanks
سمية الحارثي
Excellent.
Walter Collins
The parcel arrived very quickly. Everything corresponds to the description. Works fine. 5 stars. Thank you store!
Виталий Любушкин
a quality of picture and sound is not perfect – it can be used only for security purpose.
Герман Наумов
The application to this camera is very sucks and other can not be installed. The device itself works well
Kaio Moraes
All right
Csőke Attila
It is working very good and Tuya application is very professional. First QR code give me other application what dose not work but support team helped me quick. Thank you I wellness buy again Kerui product!
Вадим Егоров
Excellent camera, especially for your money. Packed well, the video is very clear, the audibility is good, the sound of the microphone is normal (heard, but next to the camera), connection by WiFi, there are almost no delays, night mode-works fine. There are possibilities: track by movement, watch remotely, communicate through the camera. Annex русифицированно, but the words in it are without gaps. The alarm mode seems to be, but how to turn it on is not quite clear. On the connection: it is done without problems, but possible jams. 1. set the frequency of the router for 2.4g 2. follow the instructions 3. Some steps may take long enough (15 minutes, no more, did not sow more precisely), at this time, the camera is just worth it. We have to wait. Conclusion: for home or store-it is worth taking.
Benjamin Remy
Amazing quality! Thank you the Chinese for your work
Сабина Чистяковa
Super store! I take from him often. There was a problem, quickly found a solution. Very responsive seller, helps to solve questions with marriage. Recommend shop!
Δεσποινα Αγγελοπούλου
very good