Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Лев Андреев
Prefix norms. Immediately stitched the prefix, on a newer version. The goods are processed in stock for a long time, 3 days. Sdek was 5 days late. The console is happy. If anything, I’ll fill it.
Игорь Щёголев
I take not the first time. Excellent option, I recommend. Sent quickly, sorry no more delivery from Russia would be faster. I use more than a year everything works perfectly, a bunch of firmware and programs.
Алексей Евсеев
It came, everything is in the kit. The only thing that the keyboard is on batteries and not on battery. But also norms. The model is old, but still relevant.
Алина Григорьевa
Works well. Some applications have errors. I will finish cooling
Лина Соколовa
Everything has come, I have not checked in the work yet, as I will check, I will complement the review.
Dumitrana Ciocârlan
Fastest order ever, 4 days from Germany to Romania. Well packed. Comes with Android 7 which is obsolete basically, so just install Coreelec on it. Almost as responsive as a Pi 3 with the same software, but with the additional bonus of x265 playback.
Эльвира Черкашинa
Just to flash, the box works fine, but shipping DPD is Pi ….. u!!! 500 km from Moscow carried probably the sled turtles, 20 days!!!!
Ярослав Герасимов
Delivery to Mo in 4 days, this is of course a record for this site. The box is packed in a pack and a pooper. It is configured simply and intuitively. On board the version of Android 7.1 and this is the last available (until deeper digging) in two hours with yutub very much not heated. Frissov at work is not noticed.
Глеб Дмитриев
Everything in the kit, as in the description, everything works fine, it came quickly, was tracked.
Андрей Назаров
Prefix on Android 7.1, with the help of a cord and 4 hell for 6 minutes sewn on Android TV 9. came from China to Krasnodar in 7 days, IML delivery. In general, for the TV in the kitchen is excellent, video 720 and 1080 as well as torents up to 16 GB tried-pulls perfectly, heated to 85 deg on 1080. trotlite if the pace is above 90 degrees, but if 4 K does not include that and does not trotlite. The HDMI cord in the kit is bad.
Наталья Царёвa
Great!!!
Тамара Ждановa
Ordered with a talking second remote, and it does not work. The prefix itself is in order, came quickly
Анатолий Абрамов
Received in 11 days by post of Russia. Everything works fine!
Анжела Наумовa
I got to work in 14 days. With the store did not communicate, sent quickly. Seller recommend.
Isabella Barbosa
Cost-effective, arrived very quickly. PS: store not send with box, but is well packed.
Кирилл Максимов
A bit hot if work more longer than 30 minutes, not the fastest reaction. But it works pretty good as stated.
Ян Юрьев
It came quickly. Packed perfectly. Track tracked. Keyboard and remote control on AAA batteries, not included. I got Android 7. Keyboard with Russian letters, on the keyboard touch zone for navigation instead of mouse, buttons tight rubber velvety, works better than remote, the “right-mouse button” button works as the “back” button on the remote. The remote is blunt, not the first time the buttons are puffed. The prefix is very warm, it is necessary to immediately take cooling babahi. Tiny, you can hide behind the TV with a whistle.
Ульяна Журавлёвa
All at the highest level, the most reliable store, 2 years of cooperation
Филипп Панов
It came very quickly, in just 10 days.
Яна Журавлёвa
Fully corresponds to the description. Delivered in 2,5 weeks. Works correctly, packed well.
Борис Александров
The prefix works well. It is heated to 85 – 90 degrees. Enchanted cooler from the computer, it became 70 degrees. Ordered a special cooler for the consoles. In general, TV box is satisfied. For his money works fine. Mostly torrents. I did not try the toys, but I think it will be bad to pull, I need a more productive prefix. The parcel came in 10 days. The store is sociable. Recommend.
Артём Титов
If you connect to the monitor and there is no signal, connect to the TV and configure the resolution in the console itself in droid settings. By default there is 4 K set, I put 720 and now there is a signal on the old monitor.
Софья Федотовa
The product corresponds to the description on the site. Excellent prefix for your money. The main use is viewing IP TV. It is already purchased 2nd prefix. Delivery from Russia for 5 days. The only “conditional” drawback is the IR remote without adjustable buttons.
Тимофей Воробьёв
Fast delivery good consoles installed software for viewing video and TV recommend to buy
Гена Юшков
Packed perfectly all the whole of not a single scratch, only very small thought will be more. I’ll check add.
סיגל איינשטיין
Delivery very fast (order 20.04, receiving 10.05.22). The device is not working properly. Seller explained, that needs to be done in settings. After that it works well. Recommend.
Ян Яшин
All is super. In addition to delivery. IML full slag.
Лидия Жигановa
It works like. Working quickly, even better than the smart TV Xiaomi Mi 4A. Immediately with dancing set a custom ATV from слимбокс. With some posts on the version, but it works. Buy as a gift, then from the real user updating.
Пётр Дьячков
The parcel with the bailiffs was lost and the store informed me about it, offering a refund. I asked to resend the goods, but it was impossible. The money returned quickly, on that thank you!)
Гена Шевченко
Not bad. A smart prefix. The amount of memory corresponds. In Balashikha came in 4 days.
Владимир Максимов
Good afternoon! The goods are received, everything is as in the description, everything is intact. The store for the speed of 5 stars. I have not checked the work yet.
Денис Зимин
Everything is in order. I recommend to flash the slumbox on the ATV. delivery just over a month by mail of Russia.
Игорь Владимиров
Delivery bomb from Russia week. The courier brought to the house in his hands I will check out
Noë Mathieu
I have not tried yet but very fast delivery
Robert Morales
Came very quickly, in St. Petersburg in 4 days. I installed Android TV and everything is fine. For those who fall off the external HDD, you need to connect an additional power supply, for these purposes you can use a second USB port (ordinary charger 2A 5V + cable type type type type
Luisa Almeida
Great product, only the keyboard not carries only with batteries
Filipe Lima
Got everything right came without the box but well packed already tested is very top this box.
Софья Романовa
Working plushka does not differ from the goods in our stores. It was possible to buy on the ground, but I did not hurry. Delivery also something short-lived was ~ a couple of weeks. I can repay the store.
Filipe Mello
Arrived perfectly my friend, thank you very much for your attention.
Françoise Lucas
Good product delivered quickly thanks to this shop