Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Robert James
Very fast delivery. 11 days to Latvia. Good packing. Instruction is available in 2 languages (English and Russian). It remains to download the app .. Recommend store
Фёдор Хромцов
The scales purchased and paid on January 21 at 23:00 for 1700 rubles. What was my disappointment when in a few days they already cost 1200, well, come on)) maybe it will be a lesson to someone that if you are not urgent, it is worth waiting for a good price) with the store did not communicate, sent the goods very quickly, on January 25 I already took the scales (Krasnodar). Although 23-24 were weekend. Probably it is worth considering this) black package, inside the box, it has scales in transparent packaging and instructions. Honestly, they seemed to me a little small and straight super light, I hope not flimsy… Although I myself am not a big lady if that) with iPhone synchronized quickly on the application, which I found and downloaded in the AP stor no more than a minute) instruction in the book first in English, then in Russian. Well, as it is written, put the scales on a flat surface and stand barefoot and will be all OK) weight like accurate, compare with nothing)
Richard Ramirez
The scale is good and operational Material is not premium but its ok Fast delivery Recommend store and product
טל יאיר
Tested working. Looks good. Thanks
Louis Michel
Good looks is yet to be tested
Consuelo Fernández
He arrived in two days. At the moment it seems to work perfectly together with the application. I was recommended by some roommates who have had it a year ago and they’re doing great. If there was any problem I reported it.
Barbara Hayes
Very happy and fast delivery
Philip Rios
I love it it’s a bit motivating knowing what you weigh and how you could track it the app makes it very easy to do that I do feel like it’s just a teensy bit off but nevertheless it’s amazing won hundred percent recommend it and yeah enjoy it
Kevin Walsh
Perfect.
Jack Hawkins
Delivery fast, description accurate, order good, store Thank you for fast shipment, I recommend the seller and the goods. To the seller I put 5 for fast delivery. Scales are good.
Gary Anderson
Product conforms to the description. Very fast delivery
Julia Reyes
Product conforms to the description. Very fast delivery
Jack Jensen
Fast Delivery
Witold Walczak
Rapid Delivery-5dni, Perfect gift. Thank you.
Andrew Graham
I’m very satisfied, goog product.
Theresa Wallace
Scale connected to the top. Works very well. The leaflet is not in French but we can easily follow the indications. If you order it, download the Alfit app and follow the instructions. Corresponds to 100% to the description
Adam Maillard
Very nice scale works perfectly, a little small, but I am very satisfied, a great thank you To the store I recommend this article.
Борислав КОСТАДИНОВ
Incredible product! Quick and easy App settings!!! Highly recommend this smart scale!
דני רום
Product good I asked for shipping from Israel in order to be delivered within a week but took the subject a month It was annoying. Even the delivery was committed to go and pick it up not close to my house and I only had a certain time to receive the order
Олексій Бондаренко
Great scales! They got safe and sound! Shop sdarisb official thank you very much! Successful shopping for everyone!
Гена Осипов
Scales norms, weigh, believe, my Mentally connect with the application. Delivery to Moscow in two days
Noah Chevallier
Exactly the same as what sells influence them I recommend send super fast normally delivery 5 days and I am them in 3.
Gary Griffin
Excellent and smooth
Roy Nguyen
The product is very good, and corresponds to the description. You can download an app and use it from your mobile. It took a long time to get to my country. The order was placed in May and arrived in August. I think it was worth the wait.
Alice Schmitz
***** Perfect!!! Arrived well ahead of schedule. Works perfectly and after download the app, is possible rate more than ten items on our health!!! Recommend the product and thank the store.
Alice Le goff
Very fast delivery. Well packaged, more than testing!
Alan Harrison
It looks good quality and does exactly what your description promises. I got it super fast! Very happy with the purchase.
Marie Stone
Thank you so much! Ordered 7.01 received 15.01. Good news. Works. Batteries are not included.
Alice Poulain
Very cool and interesting scales!! Recommend!! Thank you to the store, delivery is fast!!!
Алёна Ковалевa
Come quickly. Three days. Delivery from Moscow. Through the app synchronized with the smartphone. Further use will show their reliability ….
Janet Hunter
Came fast yet, I’m learning to use, looks good, uses 3A batteries comes in several languages
Breno Fernandes
Product arrived in perfect condition. And is working perfectly.
Eugene Graham
Delivery is very fast, 7 days from France. Packaging whole, scales working condition. The only thing that does not connect to the program properly. axial super!
Stephen Tucker
The scale needs AAAbattery. I downloaded the app and it works well. I am overall very satisfied with the product.
Віктор Бабіак
The product was satisfied, only 4 AAA batteries were not enough in the kit, and so the manualchik, the box, everything was sealed, the delivery of mega fast 7 days ukrmail, the first time so I order, with the phone ends on Bluetooth well, now my family is playing new functions, and there are enough of them, maybe someone needs these functions!
Wout Michiels
The product is perfect and meets all my expectations. The app is very easy to use and understand and the scale is just beautiful!!! Thank you
Gregory Davidson
Goods received on time and very well packaged. Very serious and professional store. I highly recommend it. Now I will try the operation and connection with the phone to see that everything works well. At first glance it is very well designed. Thank you to the seller
Kristijan Grgić
Ok product. Like in description. Everything is working.
Григорий Уткин
Excellent goods, quality at altitude, the most important convenience of weighing and accuracy of measurement! The application is also at altitude, just downloaded the application, made a measure of weight and everything is convenient) I recommend to buy)
سعود الصالح
Excellent and delivery within 2 days to Saudi Arabia, works well and gives readings of body mass and properties complete and coupled with Google Fit, and I do not know whether the readings are accurate or not, needs to know how the readings are real by examining a Medical place, I will write about it again, God willing.
Давыд Никитин
The parcel came quickly, tracked. Scales are good, through the application everything works.
Kathy Tran
Super product conforms to the description Just a small detail she would be better a little bigger because my husband who is very big therefore his foot is also limit. Otherwise the delivery and fast and the products super I recommend
ناصر الناصر
The product arrived within 15 days there is some damage to the shipment but the product is good
Amber Rose
4 day to receive it super fast not yet test
ציפי ברמן
Super!! Just connect to the appliques
Jesse Gilbert
Very good product
ירון נפתלי
arrived fast. well packed. works great with the app. I don’t know how accurate all the other measures (not the weight).