Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chikodi Adamu
Shipping was fast and delivery super fast. Exactly as described. 100 percent efficient. I strongly recommend store.
Enzo Souza
Was delivered very fast, excellent product quality.
Давид Румянцев
Headphones Super! I recommend to buy. Seller Thank you! Seller recommend!
Роза Яшинa
Paid 11.11, shipped the same day, arrived in Novokuznetsk 25.11. The quality of the goods and the sound is satisfied.
מאיר גל
Excellent product I am satisfied with fast delivery
Isabel Quezada
Delivery was fast, but the parcel came very crumpled, but the headphones turned out to be whole, only one brochure turned out to be a bit of a dent, but it seemed to be fixed. But it’s not the store’s fault. Gorgeous headphones, very well transmit the sound, and bass including very good. Seller Thank you!
Dennis Alexander
verry high quality product.i love it. the shipping was very fast and it cames with nice packaging.
Kelly Hanson
I bought on sale 11.11, in 17 days the parcel arrived in the RB, but the most wonderful customs kept at home for a month and a half (((there are no questions to the store and belmail, customs is just oppressors …. The quality of the headphones was very pleasant, the ear pads lie around the ear, which does not allow you to transfer the ear to the arch of the glasses. The noise works fine. The only negative-packing, the store would have to pay more attention to this.
Matthew Griffin
Excellent hearing aids, very good product quality and audio, fully satisfied. Fast shipping, just the post company was waiting, in total approximate was a month and a half. Recommended!!!
Amparo Soto
I received the headphones well. The shipping and the delivery was fast. I tried the product and it works perfect. It is an high quality product. It fully corresponds to the description. I am happy with the purchase. I recommend. Thanks..
Victor Rocha
It arrived super fast. The parcel came with no protection at all, but the device is working properly.
Адам Яшин
Ordered 26.08.2020, received in the Khabarovsk Territory 12.09.2020. The package is slightly pinched “thanks to the efforts” of our “warmly beloved” mail of Russia, the headphones were not damaged. Connection to smart Xiaomi MI9 T pro quickly. Sound when listening through AIMP is good, surround sound, stereo effects, channel separation is normal. True, if the head is small, then the headphones will sit low-designed for an adult. There is an arc adjustment. Conclusions: headphones are good, I recommend buying
Laura Acevedo
Delivery was fast, but the parcel came very crumpled, but the headphones turned out to be whole, only one brochure turned out to be a bit of a dent, but it seemed to be fixed. But it’s not the store’s fault. Gorgeous headphones, very well transmit the sound, and bass including very good. Seller Thank you!
Владислав Давыдов
In the Samara region came quickly, in a week. Quality. Thanks to soft ear pads do not cause inconvenience. Connection to devices occurs with Bluetooth 5.0, also comes with a cord, so that the headphones can be used when the battery is discharged. Charging cord. Excellent sound, Bass pleases. Noise reduction button.
Emily Campbell
Very good. Love this. Would have been nicer if the charging port was USB-C instead of micro-USB but everything else is good. Recommended.
Макс Цветков
Excellent headphones with good noise. For its price just top! Here everything is good, build quality, battery (enough for 5 days sooo active use), sound quality, noise reduction, appearance, and not only. About noise reduction, it is on the headphone level for 6 thousand, such as JBL e65btnc, it does not well extinguish the noise (while in the room with the TV on you almost will not hear it) but in itself, it makes a very quiet noise (comparable to the noise of the wind or rain outside the window). From the nearest competitors mixcder E9. CODECs in Anker SBC and AAC to my OnePlus 7T connected via AAC. The sound is excellent, but some may seem a little quiet. There is almost no delay in audio. About the comfort at first, the ears bailed, but after 2 days of operation stopped, ever since, I haven’t been sick since I wore them for six hours. In short, excellent headphones for their price. You can see the website rtings.com there and the characteristics can be viewed and how to work out the noise listen.
مشعل الحربي
Worth buying very good product and sounds like danm good
Gerald Hill
Sounds great. Delivery was faster than expected
Filipe Costa
Best ever used, plus I have the life Q10, had the pleasure of purchase now a life Q20, I am very satisfied and happy with my 2 earphone. Next purchase will have the life Q30
Lavinia Gonçalves
incredible price x quality. definitely worth it
Luís Fernandez
Already had several hedphone, and this is by far the best of them, great quality, lightweight, ergonomic great, very comfortable in use, the pads adapt to ears, mention audio quality, noise cancellation excellent quality, the price paid in promotion excellent money, Fast charging for Micro USB input, stable and fast connection via Bluetooth when you additional drives the bass to hear music is fantastic for those who enjoy this kind of equalization, very good, not tested to most certainly should do well in this regard, recommend buying undoubtedly And arrived super fast in here in Brazil, made in 9 days… store super helpful…
Ronald Wright
Affordable sound quality, nice ANC. Shipping took about 2 weeks.
Alfonso Guillén
My experience was very good the hearing aids I ordered on 24 August and arrived on 11 September! Of faster shipments by normal parcel. Personally I highly recommend it! The hearing aids I have 3 days of use when doing is rated and everything is going great! I think after these headphones it will cost me to use others of less quality
Gabriele Messina
perfect i really like It, perfect I really like it very much, everything works perfectly, the sound reduction is very effective and the bass is very good, very good
Jonathan Herrera
Phone arrived very fast, with excellent audio quality. Very good insulation, battery life excellent. And with the NFC OK, not one that clears all the noise, but the price OK. Works better than other brands that already had.
Petra Barrera
Listened to Bluetooth headphones and appreciated the sound quality. The bass is good, the volume is felt. Medium and high at the level, sound good. The result is that for such money Bluetooth headphones sound great! I advise you to buy! Do not regret if you buy this product!
Gregory Gray
The box came very crushed, but the hearing aid was in perfect condition. They sound great, active noise cancellation is good and are really comfortable. Exelent quality audiphones at a good price. Totally recommended.
Beatriz Teixeira
Excellent. Good construction. Phone rugged and bass quality very satisfactory. The elimination of external noises is high standard. Recommend this phone and store.
Nathan Franklin
Perfect your money as long as the quality is packed in some nerves thereby air packaging hadn’t Cotton was a ten day Box is crimped and ear pads finish treatment is not so smooth, without, sound is tourn noise cancellation ring is well Busin. Advantages were lighter long time use the ear or hair support Do the shows. Perfect your money as long as more dog is not that it’s just for the best quality. Of the money. It have would been nice if you ‘d been careful with the packaging, but the box was crumpled, the earpad wasn’t very smooth with the finishing touch, and the sound was pretty good with the noise cancelling. If it’s a good thing, it’s light, so it won’t hurt your ears or head if you use it for nothing more or less that.
Tosin Alhassan
Perfect description. And Excellent quality. I can’t ask for more at the moment. The reviews were right! A huge bang for the buck.
Eric Griffin
The packaging was a little damaged. But nothing serious the shipment was fast
Letícia Souza
Worth every penny!!! Can buy without fear. Comfortable, good construction, amazing sound quality, great battery life. Noise cancellation is simply amazing. Im in love with this phone. The best I ever had today.
José Cardoso
My first of Anker, and already impressed, build quality top, and the audio for my taste is great, very happy with purchase ….
Валерий Авдеев
Everything is fine!
Isabella Gomez
Excellent earphone, very good sound quality, beautiful construction and arrived very fast, not taxed.
Ян Титов
I received Bluetooth headphones in 20 days from the time of order. The quality of materials and assembly is excellent! The question of sound quality is not unambiguous. Volume is enough. Bass is more than enough, even sometimes you want less. Medium and high at four with a plus, but still need to sweat. As much as I will listen, so I will reject the final sound of them. The sound quality that through Bluetooth, so through the wire almost does not change. The noise works well for such a price. In principle, I recommend these headphones for such a price! I’m sure there are better headphones, but these are not bad!
Mario Alberto Cortez
Well I finally got myself these headphones and I must say they are good! Very comfortable, the sound quality is great, the ANC does the job neatly. Good quality product, exactly as described. Fast shipping and a fairly quick delivery to MX. My experience with Anker has always been very good. This was no exception. Thank you.
Socorro Escobedo
Everything in perfect condition, excellent audio and out noise.
Miguel Ángel Amador
A exelent product! It looks very good quality and the sound so far is pretty good. Included accessories look great too. Surprisingly the shipment was very fast but the conditions in which the package arrived leave much to be desired. Good thing they didn’t get hurt in the transfer.
Breno Ferreira
Best I Ever used Super recommend!! Excellent audio quality!
Roberto Ángeles
The box came in badly mistreated, fortunately the product arrived intact, noise cancellation is good and audio is very balanced, it’s my first purchase at anker and the truth didn’t disappoint me, I’ll buy the life Q30
Jorge Andrade
Arrived in 22 days before the scheduled date, all in good condition, missing to test them but the shipment was excellent
Guadalupe Soriano
The box came in something hit but nothing serious, as the product works perfectly. Do not pay customs in Veracruz, Mexico. They are very comfortable to use and even without noise cancellation, cancel the sound quite well. I’m not an expert on hearing aids, but these are perfect for what I need to be recorded on my computer. They are best heard when you activate the graves, I recommend activating them always. I highly recommend them. They came in time to mail, but I didn’t notice. I wrote to the store and they answered the next day, but very kind and clarified all my doubts.
Guillermina Orozco
Excellent Product, sound quality, excellent Material quality, I am very pleased.
Anthony Williamson
I came in a little mistreated the box but the headphones inside were fine, they sound pretty good and cancellation is good.
Cecilia Mondragón
Shipping pretty fast. Order 14/10 arrives 06/11 The only bad thing, the volume buttons are useless. Pressing with force on Button + changes song but if pressed in normal mode does not upload the volume. The button-it does nothing. Out of it. They’re just like the description.
Alexander Mendez
Absolutely amazing headphones, especially considering the price! These can compete with much more expensive headphones. The Anker Soundcore Life Q20 has a great range, thumping bass and clear highs. They feel sturdy and fit comfortably over my ears. The noise cancelling is good and filters out most lows to mids in my surroundings, for example, I can’t even hear myself flushing a toilet. I placed my order on the 1st of January and received them five days later, super fast shipping from Poland to the Netherlands! Great buy, all I’m missing is app-compatibility and USB-C.
Lilia Zamora
Connection to smart Xiaomi MI9 T pro quickly. Sound when listening through AIMP is good, surround sound, stereo effects, channel separation is normal. True, if the head is small, then the headphones will sit low-designed for an adult. There is an arc adjustment. Conclusions: headphones are good, I recommend buying
Leonard Baumann
I am very impressed. Very balanced as I find. Consider myself rather spoiled… Bass without bass booster already very present. Noise reduction by the very well-fitting earpiece almost no need folding but quite good. 1 hour tested and very comfortable to wear. Absolute Recommended Buy!!!
Marina Sierra
Excellent listening very well and the battery lasts very long.
Eugene Sanchez
Fastest shipping, very solid product and I am very happy with the service… Very satisfied…