Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came very quickly, thank you
The box containing the headphones is smaller than I expected, fits well to a pocket and holds the headphones nicely. Connects quickly to Bluetooth. Sound is a bit dull, but generally OK quality for the price.
Good headphones, matched immediately. Play clean and without wheezes
Come quickly. So far everything works, the sound is really good. In the ears keep tight, do not fall out
Loved! Sound excellent!
Great headphones! We reached Siberia in a week (delivery from Russia). Good sound, the charge holds 4 hours-with active use (music, audio books, video). The case is magnetic, so the headphones are easily charged, and will not fall out if not closed. This is the second such headphones in the family: The first took 10.19G to itself-work perfectly, so when the son asked to buy headphones, I did not even think-I ordered the same as in myself. decent quality, and in the ear is convenient))) In my photo, which is almost a year, I use constantly (silicone case for airpos pro, small, but pulled)))
Very good quality excellent service thank you for the store
To Omsk in 14 days. Fastest delivery for 7 years use Ali Express! The sound quality is really good. Plastic is good. On time I can not say, because I just started using it. The phone immediately determined without problems. Seller recommend!
Super! The first my wireless headphones, straight high, why did not I buy before do not understand) keep perfectly, the sound quality is good, during running do not fall out. All OK
High quality good serious
received after 90 days. have to wait very long for it because of slow shipping in covid situation but product seems fine in this price range with better sound quality. satisfied.
waited long Time. item as described, the sound is good. easy to use.
The headphones arrived quickly, exactly a week from the moment of order. Brought the courier. Sound good. Thank you store.
love it i keep on baying it
Excellent headphones for their price, ordered a second time 🙂
They listen very well, pity latency, yet I put 5 stars for the quality price
Sound quality is good.
It’s okay. Got there quickly. Not the first time I buy such a model. I like it. Thank you for your promptness. Recommend.
Work, connect normally. Sound acceptable. From the ears do not fall out with inserts of medium size.
As always, everything is OK. Thank you
I like them a lot. You hear a little background siseo when you hear nothing. But I imagine it will be from the bt connection.
Work, in the set of nozzles Additional!
For my money very high quality headphones, I already buy a second pair of happy marriage did not get caught once
The headphones arrived in Makhachkala very quickly-13 days. Connect without problems, externally fully correspond to the description. Came fully charged. Personally, it’s very uncomfortable for me to get them from power box, but it’s possible because of the small size of the box. When turning and shaking-do not fall out. About the tastes do not argue, but my opinion is a bit sunk by the top when listening to medium volume. In general, headphones in their price segment are an excellent option. The store and the store work out the order. Super!
The goods are excellent. Sound good. I ordered it many times already, everything is fast and high quality. Seller recommend! Delivery from Russia 1,5-2 weeks to Tyumen.
Amazing As Always! Highly Recommended. Genuine Seller With Great Product.
Love these so much. I’m prone to losing pod headphones so this is great for me. Great quality, great price. Makes a great gift too. This is my 4th order
Good headphones for their price, comfortable. If you listen to music, then there are no problems at all. If any video recordings are interference. Crack, buzzing. I use about a month, everything is still excellent
Received in 3 weeks in northeast France. Very good headphones for their price. Its very correct, and especially the microphone that works very well. My interlocutors on the phone hear me very well, even by car. I ordered a second pair.
Very fast delivery ,accurate description,good quality,excellent dealer! 5 star!Excellent communication,Thank you!
Ordered September 19, came on October 1 in Magadan, which is unexpectedly fast. Excellent headphones for their price, were charged at 60% off the box. Charge quite quickly, the charge is enough, it feels, for ± 4 hours. I recommend to buy.
I bought several headphones from this salesman and it doesn’t fail. Always fast shipping and item in perfect condition.
Not the first time I use the services of this store. Very everything is fast and high quality… The product corresponds to the description. Two weeks in Samara. Perfect. I will continue to use the services of this store.
Bought for 939,11, together with the cable and charger!!! I love this store!!!! Track number was tracked, gave an additional discount!! It turned out less with coins! Advise!!!
Delivery 20 days, not music lover, the sound for me is good, in the ears sit comfortably, the volume is enough, for headphones I put 5 +, I really liked
The goods came very quickly for 1. 5 weeks. All is well
Excellent headphones, they connect to the phone without problems, the range is good. The sound is excellent. Two days I use, no problems and the charge lasts long.