Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in 2 weeks, packed well. Working condition true volume is not enough
I am very satisfied
I am very satisfied
Better for the price. My son like it
Good headset – BUT YOU NEED SPLITTER ADAPTER FOR SINGLE PLUG!!! Search for “3.5mm Audio Mic Splitter Cable” if you have 1 input for headset. Thank you
I hear them very well, but they’re very low.
Shipping very fast. They sound super good and came in nicely packed.
Headphones are packed packed very well. I got it very quickly. Two weeks. I haven’t tried it yet.
The order is executed, everything is fine, the store is well done
Good quality product, arrived very fast!
Good headphones for their money, sound good
Came fast, VERY WELL packed. Thanks !!
Fast delivery, look quality, the sound is normal.
The sound is loud, but the bass is not enough and smells decent plastic.
Norms headphones for such a price, sound patient, Micro for Skype will go
The parcel came to hakassia in 13 days. No defects found.
1) the parcel is wrapped quite standard, there is nothing to get into. The main thing is the contents are intact. 2) the goods arrived very quickly, even earlier for a day than planned. 3) the headphones correspond to the description, look great, on the head lie nice, the sound for its price is decent. 4) in connection with the move, I contacted the store asking to change the delivery address, he called out and changed to the right address, but unfortunately, the parcel came anyway to the original address. Total: I recommend the goods and the seller. Check the address you enter and then there will be no problems <3
The store sent quickly. The track was tracked all over the route. Came in 13 days. Packed very high quality in inflatable packaging. I checked through the laptop and phone. Everything works, the bass does not crack. The sound is clear. Their price is justified perfectly! My son really likes the backlight. In the kit came also adapters. Thank you seller! Advise.
Thanks for this product
Son’s happy. Glow in the dark. The bonus was an adapter for combo input on laptops
It all worked out. Headphones for their price are worthy. On the head sit well, ears do not press. The microphone works mediocre. Two minuses: 1. the volume control does not work smoothly, the sound drops sharply or takes off, at the moment of rotation. 2. the microphone works unstable, it whisper, then the voice screams. For this money I advise.
Purchase 21/11 reached Portugal 9/12 with various holidays by half. Very good headphones, sound good, recommend. Well packed and very fast.
Top, very high
Just the gun all Works music plays well and play very well Cons-bright illumination and all pritensiy no longer
Headphones came in Samara for 2 weeks. Order was tracked. Packed order is very good, everything came intact. Everyone is happy, thank you.
Everything is fine. shipped quickly. delivered quickly. everyone is satisfied. the goods are excellent. thank you!
For a child, excellent headphones, not very loud
Delivery fast about three weeks to Samara. Sings normally, but not very loud, that for hearing the most it. The microphone didn’t check. I did not communicate with the producer. Let’s see how long they will serve. The cord could be made and slightly longer.
It’s exactly as it looks and sounds like a good pair of headphones.
The arrived in 14 days sp. great quality.
Good value for money
Good value for money
Item came damaged, but besides that quality of headphones is awesome for such price I think it is best choice available. Seller accepted for a refund and service is great, I recommend.
The headset is great! They are very comfortable on my head and ears. Lovely design on them and they work very well with my console! Amazing quality for the price!
Ordered 25.08 received 16.09 in Petrozavodsk. Everything works. Thank you.
Phone beautiful, but due to postal strike had get in CDD, the phone and great, good bass and treble top, not to complain, store answer all my messages even holidays, super recommend, can buy without fear, The LED is not so strong and the cable and Naylon very tough.
Everything came whole everything corresponds to the description
Very long delivery, to the mosquito. Area 1.5 month.
Its okay it sounds cheap. But is more than enough for a budget setup. Not bad
A good sound, there are Bass, a microphone for games and talking exactly what you need. In stores, an analog of 2 thousand rubles, so I recommend to buy. Expectations will justify themselves
Excellent headphones for their money, the sound is good, the microphone has not yet checked, came quickly
All in order! I’m trying to kill the goods. All right! Product quality satisfied.
Very long delivery, otherwise everything is fine, the headphones were in the navel, reached without damage, work.
Headphones are super. Consistent with the description. Shipping very fast
Everything is fine, quickly delivered, the goods correspond to the description!!!