Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Earphones cool as for this price. Ciekaw I am how long will służyły this headphone. State boxes of transportation to Polish is tragiczny.
Delivery month diameter headphones for children came charged to the store success and prosperity recommend
My request arrived with 25 days late, which made me a little disappointed, but the store answer all the times I wanted to know about the progress of the product. Very good phone, excellent sound. With charger and manual.
Shipping fast four. English guide cement as there is no letter you like Sound quality is nicer.
Headphones came less than 10 days in Ryazan, in principle, all as in the description. The quality really liked it, the sound is very good, not straight excellent, but quite yourself. The radio catches how the headset works, although I was told that I was heard somehow muffled. Included wire for charging, packed all by beauty, although the box is a little and crumpled (but this I understand our valet mail of Russia). In general, I even liked these ears very much. Advise!
Sound quality is good, not very very high quality but it’s good specially in this price. Order received (in Lahore) just in 15 days. Very satisfied Recommend Seller
very good and I got it early. am ordering three more.
The goods is according to the description
Very good! The sound is not the best, but is very high, and you can not claim the product, cost vs benefit, is great, these here in Brazil should is 3x more expensive, being true, am very satisfied, will give gift for wife and buy a black for me! Recommend buying
Finally received nice one. The parcel arrived damaged! But fortunately the headset works without problem.
Packing in trash, to Minsk 77 days
I am very happy for the price
Fast delivery, the box with headphones is crumpled, but the headphones are whole. The sound is good, there are bass, the volume seemed at first not super loud, but then even reduced. What not yet to get used to these small ear cups, press their ears instead of covering. In general, for such a price is very good, I’m happy.
The speaker is beautiful. Excellent sound quality Sound power above average I recommend it.
All in order, thanks!
The headphones reached Tomsk in 33 days. The quality for their money is very even playing nothing. For music lovers may not come, for music lovers will find what to complain about. I’m not a music lover, and I’m satisfied with this sound. Separately for the computer ordered a Bluetooth adapter, with which the headphones were connected without problems.
The packaging came a little crumpled. The headphones are intact, work well. Very fast delivery
Received. Very flimsy. Let’s see how much more.
Great headphones. Sound in full suits for watching movies and listening to music. Definitely recommend to buy price and quality!
Good sound. Long lasting charge. Works well
Very nice sound and look. I bought for my kids but decided to buy more for myself.
Ordered 30.10, got 03.11. sound I really like. Look nice. The radio works well. From the phone, the sound is also cool. I am happy!
The headphones correspond to the description, the sound is good, connected via Bluetooth to the phone Samsung, everything works. The package was crumpled, but everything is whole, delivery to Mariupol in 3 weeks. Seller recommend.
Although the product box arrived somewhat dented, the hearing aids arrived in good condition. They arrived in Colombia in 25 days Seller recommended
So far so good. Nice sound. No bad smell. Not yet sure for how long does the battery work. As for this price they are perfect! Very quick delivery, 2 weeks to Germany. Headphones connect correctly with Bluetooth. I recommend the store.
ordered on 17.11 and received on 07.12. always on time
Product comes less than the estimated time, the box a little mistreated, but the product in good condition, and the sound very good or and the ear sponges miy comfortable
I arrive in Peru in 28 days in good time, according to the description, the box came in a bit battered but I headphones were perfect, it has good sound though I’m not expert, and I’m happy with the purchase.
very nice product for the price very fast delivery easy to connect great sound on YouTube videos. awesome store
María Cristina Giménez
The packaging a little flimsy, but the item very well, connects instant, the sound is good.
Ordered 2020-11-20. Received 2021-01-11. Almost 52 days to arive. The product looks and feels high quality. If there are problems I will leave additional feedback. I can recommend the product and store.
Shipping fast. But it’s not packed well. The box is very crumpled and for the gift is no longer suitable. Headphones are whole. Included charging cable and instruction. Sound good. Music from SD cards plays. FM radio catches, but when walking there are interference. The microphone is not bad, I hear, I understand. The battery lasts for a long time. For its price, good headphones…
The box came very crumpled while they did not check the Chi they work the fault of repair to say so I will lie the Celia on the share that they work
Product arived with box damaged. Not packed good. But phones are ok. It survive. Sound are good and clear.
Good headphones! Went long, about two weeks were at customs ((track tracked
Arrived in perfect condition, is high and very hard, surprised my expectations.
Great Phone already have a now bought one for my wife.
The product and very good, and a sound quality connect very easily in Bluetooth, I recommend,
They’re still whole. They were walking. But the sound is good, clean, without interference.
Perfect. All OK as described. Good product quality and according to the price that is charged, very cheap.
He arrived in a month in Mexico. It’s the second I buy and it’s come out very good
Plastic is cheap, but its money is worth it. The sound is good, more on children’s ears, the son will be happy
I can’t believe it! It is as it is described but even better! It has a good bass to it too! The headphones are really comfortable to wear and they look good. The radio works perfectly fine on the headphones, it paird fast to my phone and the sound quality is great for the price. The box was damaged but nothing of the product was damaged. Highly recommend buying this!
I didn’t like the audio quality. But I can’t demand more for that price I arrive before the stipulation. Very good
The order was received relatively quickly. All as in the description. Headphones are good. Seller recommend.
Worth the money! Sound exceeded my expectation. Bass is definitely there. Highs and Mids are ok. Package is very basic as well as general build, but you get what you pay for and there is a great value in this product.
Pretty good and fast. They sound great, and stereo. Well, they sound good. Evident the stereo. To watch movies on the tablet. No cable. I’m connected to Bluetooth, and fantastic, you hear. It is also very easy to connect. Turn it on, say the fm thing, hit the last button, and he says, the Bluetooth thing. You search the tablet for the device name, and that’s it. Very good. Happy.
i like it.. good bluetooth..
The box came a bit destroyed, but the headphone was not harmed. The sound quality is decent, and the bass in music is great for this price. I would recommend this item if you are thinking of getting an extra pair of headphones.
Fast shipping, took just over 2 weeks to get to my hands. When reviewing the package, the box was a little poorly treated but it doesn’t matter if what matters what its content is in perfect condition. By testing it. Excellent and surround sound. Very happy with my purchase. Seller 100% recommended
everything is according to the discretion. packaging was ok, the box was little bender but the headphones wore intact. they have very food aound. tried them with Bluetooth and qith cable.
The product corresponds to the description, the sound is good. Long delivery to Belarus
Delivery three weeks, ukrpochta (Rivne, Ukraine). Work. The store and I recommend it.
The order went for two weeks to the Orenburg region. The box is very crumpled, as if all two weeks it was kicked to the Post Office, but the headphones themselves are fine. The sound is excellent. I take it for the second time. Recommend.
The parcel came quickly, ordered a shipment from China, and the departure was from Russia (JSC “tapkoff). The box was slightly crumpled, but the goods did not affect. It was packed in a package, an additional box, for the safety of the goods, would not interfere. Description and expectations correspond. With the store did not communicate, sent the next day. The sound quality is good, but for some reason it’s quiet as it is, in the settings of the sound source everything is at maximum. And so in general satisfied!