Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of smartgadgetsgroup.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel was in transit for 10 days. Delivered the courier. The box was whole, everything was in place. Everything works. SD card checked works. The Bluetooth also works normally. FM radio broadcast mono, not all stations work. The battery was charged at 60 percent. ordered and received an additional battery of more capacity. Sound at 4 could be louder. Basses are normal. I recommend everyone to buy.
This is very comfortable headphones, quickly connected to TV and phone. Sound norms, on the head is convenient if you buy a girl. A man needs a little more. Fast shipping. Came in a branded box plus packing!!! Thank you!!
Everything is fine thanks
Arrived very early recommend very satisfied too beautiful got everything right Great quality
Good, brought a courier, the child is happy, thank you
As described and comfortable to wear. Seller packaged it well, item received within 16 days.
It came quickly but the radio even in the city catches not perfect sound at 4 points out of five
Excellent Product, arrived perfect, well packed and delivery was fast. Recommend buying.
Design, function, quality all is OK. When using just radio noise is a bit.. All frequency equal to occur and two hand ear stopper for cotton noise never seems to be very fine the receiver sensitivity seems a little weak.
Gave some problem sending believe due to lockdown but was refunded due to what happened.
Sobs so that I hear deaf))))))))))) in the way of 12 days)))
Received this morning, everything and perfect, thank you.
Order in the Kirov region was almost a month. The box was crumpled, the headphones themselves are whole. In the kit there is a charging cord and an auction cord. Frequencies reproduces well. Ears cover completely. Soft, comfortable.
I’m very satisfied with product I received.
Delivered quickly, without damage. Blyutos catches well. The ambushurs are round, so they tighten their ears a little.
Actually 4 or 5 headphones from this store. The headphones themselves are excellent battery removable, which is very pleased with its first on the ears, I bought another battery and always took them with me where there is no way to charge. In general, I’m happy with them. Sound for me as a person not tempted by the best sound quality they play well, someone else may say that the Chinese is full of music. So think for yourself decide to have or not have
Excellent, quality, recommend. Thank you very much.
The product is good, but not tune radio in a tune that u want specific because it tracks the seasons, and lets you choose the tracked
Shipment dotarła to me, to Poland after about 2 weeks of purchase. Very fast. I am very happy with your purchase. Headphones are sensational. Everything is working properly. Sound is perfect. Recommend all this product and salesman. I bought 2 pairs, for me and for my wife.
The best store Mundoo, the best.
Everything works fine, the sound is decent, the bass is there, the child is delighted, an excellent gift for March 8! I managed to buy for 1700r.
The parcel came quickly. It’s a bad thing I didn’t. And somehow came from the city Sharapovo. I did not communicate with the store.
Received, really liked and sound quality at altitude, I recommend everything!
Well delivered thanks for your attention!!!! Good sound, only the ambrushurs are very small (,, I would even say for children,,) and so all-inclusive, thank you!!!!!!
All is well, thank you. The radio also catches well.
Everything is fine, it works. Sound great. Seller good luck.
There are no complaints at all! It is for gift
The box is broken, but it looks like it works.
All right, no proof.
very good phones, thank you very much!
Got an order in a week. Headphones are completely satisfied. All declared functions work. I order the second such. The first four years work properly. The order is satisfied, thank you to the store.
Everything works fine after the new year very quickly reached the headphones excellent everything works as needed
Comfortable, decent sound pulling to graves, well packed, hold well, satisfied with purchase. 15 with offer.
Take the second! But the delivery has failed today! Well, at least we got it and okay!
Delivery is fast, all according to the description, everything works, the price quality matches.
one of the best in the series